Error installing Production Premium CS6

Exit Code: 6 Please see specific errors below for troubleshooting. For example, ERROR: DF024 ... -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 1 error(s) ----------- Payload: Adobe Media Encoder CS6 6.0.0.0 {CC006FD6-00EF-46FC-ACA0-7A28EFF44D20} ----------- ERROR: DF024: Unable to preserve original file at "/Applications/Adobe Media Encoder CS6/Adobe Media Encoder CS6.app/ameconfig.txt" (Seq 2) -------------------------------------------------------------------------------------
System Requirements
I'm having some issues with Premiere Pro CC, so I went back to use Premiere Pro CS6 and it had issues. I decided to try to reinstall it, and I got this message. Does anyone know what's wrong? The rest of the suite seemed to install okay.

Please try to follow the steps givem in the following help document.
http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

Similar Messages

Errors (DW050 DW063 DF027) installing Production Premium CS6 on Mac

I really don't want to return this to Adobe, but if I can't install it, it's realy useless. Looking for some way to get it installed. Does anyone have a procedure that is reliable on the Mac?
I've looked at the instructions and recommendations in the forums describing permissions and directories.
To get to a clean baseline, I cleaned out all previous instances of Adobe installations, applications, files and directories - there were several versions dating back to CS3.
Attempted to install Production Premium CS6.
Got the following screen from installer:
Summary text follows:
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF027, DW063 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 10 error(s), 0 warning(s)
----------- Payload: {CC006FD6-00EF-46FC-ACA0-7A28EFF44D20} Adobe Media Encoder CS6 6.0.0.0 -----------
ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirCRY5Xaa1/Assets1/Adobe Media Encoder CS6.app/Contents/Plug-ins/Common/ImporterAIEPS.bundle/Contents/MacOS/ImporterAIEPS" to "/Applications/Adobe Media Encoder CS6/Adobe Media Encoder CS6.app/Contents/Plug-ins/Common/ImporterAIEPS.bundle/Contents/MacOS/ImporterAIEPS" (Seq 1956)
ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 1956)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Premiere Pro CS6: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Prelude CS6 Support: Install failed
ERROR: DW050: - Adobe Prelude CS6_AdobePrelude1en_USLanguagePack: Install failed
ERROR: DW050: - AmericanEnglishSpeechAnalysisModels: Install failed
ERROR: DW050: - Adobe Media Encoder CS6: Install failed
ERROR: DW050: - Adobe Premiere Pro CS6 Support: Install failed
ERROR: DW050: - Adobe Premiere Pro CS6_AdobePremierePro6.0en_USLanguagePack: Install failed
ERROR: DW050: - Adobe Prelude CS6: Failed due to Language Pack installation failure

This is not the answer for me - and for others.
There seems to be a problem with Production Premium CS6 Installation on Snow Leopard - Mac OS X 10.6.8. Could someone at Adobe try this and/or report anecdotally that anyone has seen it work?
From a much more comprehensive thread describing the same issue at http://forums.adobe.com/message/5450038#5450038
All,
Some things I did (with failed installations after each step):
Executed the list of suggested "answer" fixes referenced in this thread
Completely uninstalled all Adobe products (including CS5 Master Collection and Acrobat X Pro - even the Flash Player)
Used Disk Utility to reset all privileges on the drive to its recommended state
Manually set privileges on virtually the entire disk to Read/Write/Execute for Everyone
Was on chat for 2 hours with Adobe Tech support - they took control of the machine and were trying similar things
I haven't returned the Suite yet and honestly, I would still like a workaround.

Installing Production Premium CS6 - Prelude failed - exit code 6

Hi
Is this the official method for reporting installation problems of new applications?
I have just installed Production Premium CS6 - I received an error message at the end (see below) that Prelude failed to install - All other apps installed ok
Can anyone help or direct me to where I should be asking this question
Would also be interested to know what all the warnings mean. I currently have CS5 and CS5.5 trail installed.
Many thanks
Chris Anderson
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF012, DW063 ... WARNING: DS013 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s), 8 warning(s)
WARNING: DS013: Payload {D5B1535A-FDFC-4B40-B2E2-21DA83D9CB57} Adobe Audition 4.0.0.0 is already installed and the session payload {30FD541D-3C9D-41C4-B240-A994EE4E0231} Adobe Audition 5.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {CCB778B5-25B8-4E57-9F20-72B11B443EF9} AmericanEnglishSpeechAnalysisModels 2.5.0.0 is already installed and the session payload {C5CA53A2-E722-4D76-B5AC-71522CC48AB3} AmericanEnglishSpeechAnalysisModels 3.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {CD693E49-C5EF-4FA6-9037-9B636931C02B} AmericanEnglishSpeechAnalysisModels 1.0.0.0 is already installed and the session payload {C5CA53A2-E722-4D76-B5AC-71522CC48AB3} AmericanEnglishSpeechAnalysisModels 3.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {3BF96AC2-0CA1-11DF-B07B-459956D89593} AdobeHelp 1.0.0.0 is already installed and the session payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {7EABC54B-02C3-4DA1-9EB4-974CE7414066} AdobeHelp 3.4.0.0 is already installed and the session payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4} DynamiclinkSupport 5.5.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1
----------- Payload: {E0D1B182-6827-4AD8-9C1D-CFFD4314DFE4} Adobe Prelude CS6 1.0.0.0 -----------
ERROR: DF012: Unable to locate file at "K:\adobeTemp\{E0D1B182-6827-4AD8-9C1D-CFFD4314DFE4}\_1097_9268d9a8cb704e8d07ade70cfd1a58 c7"(Seq 1044)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 1044)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Prelude CS6_AdobePrelude1en_USLanguagePack: Install failed
ERROR: DW050: - Adobe Prelude CS6: Failed due to Language Pack installation failure
System Requirements

Hi Jeff,
I contacted adobe support chat. I had installed on drive K to keep programs from the main o/s drive. TThe tech support chap said I should install always on drive C to avoid the errors.
I dont understand why this hould be, but i did it and all ok now - no errors.
I wonder why the install program gives you the option of installing on any disk when you can only use the o/s disk
Thanks
Chris Anderson

Problem installing Production Premium CS6

Hi.
Today I purchased the upgrade to Production Premium CS6 from CS5.5.
I uninstalled CS5.5 using the Abobe Installer Software and then attempted to install CS6.
When completed the Application Manager stated that After Effects, Photoshop and Illustrator could not be installed.
Here is the error summary:
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF015, DW063 ... WARNING: DS012, DW066 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 14 error(s), 11 warning(s)
WARNING: DW066: OS requirements not met for {4817D846-700B-474E-A31B-80892B3E92E3} Adobe After Effects CS6 11.0.0.0
WARNING: DW066: OS requirements not met for {D3E89C12-49DE-4A2C-9D24-1A8D704679D5} Adobe After Effects CS6_AdobeAfterEffects11en_USLanguagePack 11.0.0.0
----------- Payload: {C7B1C1B3-368D-4C32-A818-83F1554EB398} AdobeColorCommonSetRGB CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 11)
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 12)
----------- Payload: {0C4E7429-E920-4125-980E-029A87AE0A4D} AdobeColorCommonSetCMYK CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 21)
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 22)
----------- Payload: {48623899-C152-457D-9B30-1F957332AC2F} AdobeColorPhotoshop CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 3)
----------- Payload: {02EFB598-92AB-4DCB-A417-FE0FCBCD2266} AdobeColorVideoProfilesAE CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 10)
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 11)
----------- Payload: {78E38D75-4D92-4F6E-B631-17A436BED680} AdobeColorVideoProfilesCS CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 5)
----------- Payload: {4758849A-8C03-4F90-A024-3D4C7A035B5A} AdobeMotionPicture CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 26)
----------- Payload: {4817D846-700B-474E-A31B-80892B3E92E3} Adobe After Effects CS6 11.0.0.0 -----------
ERROR: DF015: Unable to delete symlink "/Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 1405)
ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 1405)
ERROR: DF037: Unable to delete directory "/Users/Rick/Library/Preferences/Adobe/After Effects/11.0"(Seq 33)
ERROR: DW063: Error rolling back command ARKCreateDirectoryV2Command(Seq 33)
----------- Payload: {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0 -----------
ERROR: DF015: Unable to delete symlink "/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 2135)
ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 2135)
----------- Payload: {9124DF4E-617D-486B-A970-8FA632244F24} Adobe Photoshop CS6 Core 13.0.0.0 -----------
ERROR: DF015: Unable to delete symlink "/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 524)
ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 524)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Illustrator CS6 Core_AdobeIllustrator16en_GBLanguagePack: Install failed
ERROR: DW050: - Adobe After Effects CS6: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Photoshop CS6 Core: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Illustrator CS6 Core: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe After Effects CS6_AdobeAfterEffects11en_USLanguagePack: Install failed
ERROR: DW050: - Adobe Photoshop CS6 International English Language Pack_AdobePhotoshop13-en_GB: Install failed
My machine is a 2009 Imac 27" Core i5 with Snow Leopard and 12 gig of ram.
I hope this can be cleared up soon as these are the 3 programs that I need up and running fast.
Best Regards
Richard

DeadbeatVisuals the following errors should be able to be solved by doing the following:
DF015 - Run the install again. If the error recurs, run CS Cleaner Tool, http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html, and remove the products.
DW063 - Error committing command | Install log | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-committing-command-install-log.html
DF037 - Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html
Also you can follow the steps listed in Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html to manually review your installation logs.

Error 6 - Production Premium CS6 Mac

My Mac Configuration
I have CS5 Web Premium installed. Tried to install CS6 Production Premium. Everything except Premiere Pro and Prelude were installed ok (apparently).
Got the following error:
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF027, DW063 ... WARNING: DS013 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 18 error(s), 4 warning(s)
WARNING: DS013: Payload {298CF0B0-8B47-46DF-B726-8E4BFAD5432E} AdobeHelp 1.0.0.0 is already installed and the session payload {AA0D312F-1570-4E7E-9A7D-E191E0090FEC} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {CD693E49-C5EF-4FA6-9037-9B636931C02B} AmericanEnglishSpeechAnalysisModels 1.0.0.0 is already installed and the session payload {C5CA53A2-E722-4D76-B5AC-71522CC48AB3} AmericanEnglishSpeechAnalysisModels 3.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1
----------- Payload: {CC006FD6-00EF-46FC-ACA0-7A28EFF44D20} Adobe Media Encoder CS6 6.0.0.0 -----------
ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirbS5Llf7H/Assets1/Adobe Media Encoder CS6.app/Contents/Plug-ins/Common/ImporterAIEPS.bundle/Contents/MacOS/ImporterAIEPS" to "/Applications/Adobe Media Encoder CS6/Adobe Media Encoder CS6.app/Contents/Plug-ins/Common/ImporterAIEPS.bundle/Contents/MacOS/ImporterAIEPS" (Seq 1956)
ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 1956)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Dynamic Link Media Server: Install failed
ERROR: DW050: - Adobe CSXS Infrastructure CS6: Install failed
ERROR: DW050: - Adobe Premiere Pro CS6: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Prelude CS6 Support: Install failed
ERROR: DW050: - Adobe ExtendScript Toolkit CS6: Install failed
ERROR: DW050: - Adobe Extension Manager CS6: Install failed
ERROR: DW050: - Adobe Bridge CS6: Install failed
ERROR: DW050: - AdobeHelp: Install failed
ERROR: DW050: - Adobe Prelude CS6_AdobePrelude1en_USLanguagePack: Install failed
ERROR: DW050: - AmericanEnglishSpeechAnalysisModels: Install failed
ERROR: DW050: - Adobe Media Encoder CS6: Install failed
ERROR: DW050: - Adobe Premiere Pro CS6 Support: Install failed
ERROR: DW050: - Adobe Premiere Pro CS6_AdobePremierePro6.0en_USLanguagePack: Install failed
ERROR: DW050: - Recommended Common Fonts Installation: Install failed
ERROR: DW050: - Adobe CSXS Extensions CS6: Install failed
ERROR: DW050: - Adobe Prelude CS6: Failed due to Language Pack installation failure
Can someone help? I really don't want to return this package to Adobe.

It looks as if you are unable to write to the /Applications/Adobe Media Encoder CS6/Adobe Media Encoder CS6.app/Contents/Plug-ins/Common/ImporterAIEPS.bundle/Contents/MacOS/ ImporterAIEPS folder. Please see Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html for information on how to adjust your file permissions.
You may also want to review Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for more information on how to locate and interpret your installation log files.

Can I install Production Premium cs6 over cs5?

running Windows 7 on 64 bit system. I'm read you can have both versions of Photoshop at the same time, but do I want both versions? Ditto for Premiere Pro or Encore ... Thanks!!

yes, you can have both versions. to determine if you want both, install cs6 and, if you don't find any use for cs5 after some period of time, uninstall it

Can't install production premium cs6 to osx lion

I pop in the disk, initialize the installer, put in my serial number, tell it to download all the programs, the installer starts and when it gets to 2 percent it stops and says that it stoped due to errors. Is this due to my using lion rather than mountain lion? I need these programs for class so please help me out.
This is what the error report gives me
- 0 fatal error(s), 2 error(s), 0 warning(s)
ERROR: ASU has quit unexpectedly.
ERROR: Media DB Error : 18

Go to location /library/application support/adobe/caps/
under this location you will get the media db.db rename this file as media db_old.db then try to install the software.
if in case you are not able to rename the file then cut this file from this location and make a backup of this on desktop then try to install.

Install Issue Production Premium CS6

Hello,
I am reinstalling my Adobe Production Premium CS6 suite. Each time I try to install, Prelude CS6 is left out and cannot install. I am reinstalling due to corruption from a failing HDD. This is the second time I will have reinstalled this suite. I have tried well over ten times to get this suite to install correctly, with each time failing. I have tried #1-3 on the Errors "Exit Code: 6," "Exit Code: 7" | CS5, CS5.5, with no success. When I reach #4, my error is not listed in the list here: http://kb2.adobe.com/cps/835/cpsid_83574.html.
A copy of my error log after the install has finished:
Exit Code: 6
Please see specific errors below for troubleshooting. For example, ERROR: DF012, DR012 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
----------- Payload: Adobe Prelude CS6 1.0.0.0 {E0D1B182-6827-4AD8-9C1D-CFFD4314DFE4} -----------
ERROR: DF012: Unable to locate file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{E0D1B182-6827-4AD8-9C1D-CFFD4314DFE4}\_1114_a09969c9d3f 54e3c2e7bdb4645eea84c"(Seq 1061)
----------- Payload: Adobe Flash CS6 12.0.0.0 {4FAB339E-2132-434F-9376-9CD735E4C69C} -----------
ERROR: DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 151)
I have but no clue as to why it does this, and I cannot seem to get it. The first time I installed the suite, I had no issues. Now though, I'm baffled.
Any help would be much appreciated.
Thank you,
Jack Reynolds
Windows 8.1
Production Premium CS6
(Not sure what other specs would be needed. If more is needed, please request.)

Exit Code: 6, Exit Code: 7 Installation Errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs

Activated Adobe Encore CS6 from Production Premium CS6 suite, closes with Trial Expired error

Good day,
We have customer owning 10 Adobe Production Premium CS6 packages. And he expiriencing huge problem, after activation, sometimes it was offline cause Workstations were moved from one location to another without internet, and we were forced to process offline activation. After activation all programs activated and starting as it should, but Encore on startup raising error window "Trial Period expired please entere valid serial number to continue" with small OK button in the center, when you press it Encore closes without any additional information or input dialogs or activation. So it's stupid and it's problem, Production Premium CS6 is activated but single package from suite not, but should and i don't see any buttons or options saying activate encore here! or enter valid serial number here!.
So in such obstacles how to start Encore ? Cause it's bought and customer want to work with it and he can't at all, not even in demo/trial mode.
Best Regards.

This is a user to user forum, with the space provided by Adobe, not Adobe support
Adobe staff RARELY post here, so I think you need to contact Adobe directly
But, some links that may (or may not) help
Missing Presets/Activation http://forums.adobe.com/thread/1050730?tstart=0
In the US - Adobe Install Problems 800-642-3623
In the US - Adobe Activation 866-772-3623 Open 24/7 as far as I know
Adobe Activation note in #4 9-11-09 http://forums.adobe.com/thread/488108
Forum for Download & Install & Setup problems
http://forums.adobe.com/community/download_install_setup
Chat http://www.adobe.com/support/download-install/supportinfo/

I am getting photshop file error while opening the project. I am using Adobe production premium CS6.

Hi,
I have try to open one comp file in After effects and i am getting an following error for linked PSD,
After that i have tried to open that PSD file in photoshop and i am getting an following error,
I am using Adobe production premium CS6. Could you please anyone faced this problem or provide some solution regarding this.
Thanks in advance :-)

I have the same suspicions as Szalam. This Photoshop file was probably made in the creative cloud version. You need to get one backsaved to CS6. The backsave shouldn't be a problem.

I cancelled my Creative Cloud and now my Production Premium CS6 won't work!

When I cancelled the Creative Cloud membership by phone, I informed the Adobe rep that I intended to use our Production Premium CS6 suite instead (which we have had longer than CC. Now I can't open anything in my CS6 suite. It's treating it as if it was installed with CC - which it was not. They both have the same login email address.

You can try signing with different Adobe ID .
or if you wish to sign in using same email ID , try and follow below steps :
Windows:
Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
Type in below command and hit 'Enter' key.
appdata
Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete opm.db file.
Mac:
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
~/library
3)Then navigate to Application Support>Adobe>OOBE. Open OOBE folder and delete opm.db file.
Then try to activate Production Premium.
Still face same issue , try clearing SLCache Contents.
In Windows , first enable Hidden Files and folders view, because most of the files will be hidden by default.
Open C:drive and navigate to C:\Program Files (x86)\Common Files\Adobe.
Open Adobe folder and locate SLCache folder and move all its contents to backup folder on Desktop . make sure SLCache is empty .
Then try to activate Production Premium.
Mac :
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.
~/library
3)Then navigate to Application Support>Adobe.
Under Adobe folder
locate SLCache folder and move all its contents to backup folder on Desktop . make sure SLCache is empty .
Then try to activate Production Premium.
If the subscription is not completely removed , sometimes it will still recognize Cancelled CC subscription and prompts error .
You can check by signing in with different Adobe ID.

I am not able to open one of my photoshop file. I am using Adobe production premium CS6.

Hi,
I have try to open one comp file in After effects and i am getting an following error for linked PSD,
After that i have tried to open that PSD file in photoshop and i am getting an following error,
I am using Adobe production premium CS6. Could you please anyone faced this problem or provide some solution regarding this.
Thanks in advance :-)

The individual file has become corrupted somehow.
Happens often to users who work across a network, opening or saving a Photoshop image file to a server.
You're going to have to resort to your backup.
This is the boilerplate text often used in connection to saving to a network (please NOTE the part where it explains that normally, it does work, but that it is impossible to troubleshoot someone else's network remotely, and that's why it's not supported by Adobe):
If you are opening files over a network or saving them to a network server, please cease and desist immediately in the event you are currently experiencing problems with one or more files. Working across a network is not supported.
See:
http://kb2.adobe.com/cps/406/kb406793.html
Copy the CLOSED file from your server to your local hard disk, work on it, save it again to your local hard disk, close it, and copy the closed file back to the server.
Of course, the fact that Adobe does not support working across a network does not necessarily mean it won't work. It should.
Adobe's position is that there are too many variables in a network environment for them to guarantee that everything will work correctly in every network, especially given the fact that if something does not work properly, it's probably the network's fault, and Adobe has no way of troubleshooting your network.
If you can't work locally, you are on your own, and if something happens, you're on your own. If you must work from a server, make sure your network administrator is a competent professional.
When problems arise, a lot of valuable work can be lost.

Production Premium CS6 - Can't find in English

Hi,
I purchased Production Premium CS6 last year & have my proper paperwork such as the serial number. I want to do a second install on my laptop. I can't find the English version of the setup. Can you tell me the right site?
Thank you!!

I just looked and only see the French version. What am I missing...not understanding? :-(

Production Premium CS6 Reinstall

Hello,
I am about to reinstall my Adobe Production Premium CS6 suite due to failing hardware corrupting the dynamic link server. I have already done this once, but my question this time is: Will the key code return used when I try to install it? Do I need to deactivate the package before reinstallation? Or can I just reinstall it and enter the key again no issue?
Thank you,
Jack Reynolds
Adobe CS6 Production Premium
Windows 8.1

if the the software is still installed and accessible then before uninstalling it you should deactivate it (open an app and choose Help -> Deactivate). Otherwise, contact Adobe Support thru chat and ask them to reset your activations. You normally have two activations available to you, but it is better to not waste one in case you want/need it for another machine.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

I bought the production premium , cs6 , and I download it and registered with out any problem , I formatted my computer then I downloaded the collection , now everything else working only after effect is not working , what shall i do

I bought the production premium , cs6 , and I download it and registered with out any problem , I formatted my computer then I downloaded the collection , now everything else working only after effect is not working , what shall i do

did ae install without problem? check the install logs to be sure (Troubleshoot with install logs | CS5, CS5.5, CS6, CC)
if it did, what do you see when clicking the executable?

Error installing Production Premium CS6

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