Error installing update 7 over update 6 on Windows
I installed SO8 update 6 this morning and then did "check for updates" and discovered update 7 was available.
I downloaded the unsigned patch, unpacked it, then unpacked the installation files and finally ran the install (this double-wrapping of the install files is pain BTW!).
The install recognizes I have a prior version of SO8 and proceeds to update it. I then, after a short while, get an error:
Error 1305.Error reading from file G:\apps\StarOffice8\help\hu\shared.jar.9161. Verify the file exists and that you can access it.
The weird thing is, the update 7 install is creating the help/hu directory and its contents. In my update 6 install that directory doesn't exist. Originally I though that the problem was that I did a custom install of update 6 and only installed support for English. So I went back and had update 6 install all language components. Then I saw there was still no help/hu directory.
Watching the install process of update 7 the file it complains about comes into existence, then suddenly has a zero size, then a real size, and fluctuates like that before the error message finally pops up.
Anyone have any ideas on how to resolve this?
Thanks,
David
False alarm. Turned out there was a bad block on the disk within one of the installation cab files.
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Error Code 8024200D while installing update KB3000850 for Windows 8.1
Error Code 8024200D while installing update KB3000850 for Windows 8.1
I have been prompted for the last 10 days to install the important update KB3000850 in my laptop, but the installation fails every time.
Two days ago, on March the 12<sup>th</sup>, I installed 31 updates without any problem. What is wrong with this particular update?
You will find below my dialogue with Microsoft Support Engineer, Mr Niranjan Manjhi, who referred me to you:
Hi Michelle,
Thank you for posting your query in Microsoft Community.
I understand that you are unable to install the a specific update KB3000850. I will be happy to assist you with your query. Let me ask you;
Is your computer connected to domain?
Which security software is installed in the computer?
Do you remember making any specific change in the computer prior to the issue?
This November update rollup also includes all previous updates since the previous image update in April 2014 and this includes performance and reliability
improvements.
Cause:
This issue occurs because a process keeps a file in the component store open. Therefore, the file cannot be deleted or overwritten. Let's try the methods below and
check the status.
Method 1: Depending on the architecture of your
Windows 8.1 operating system, I would suggest you to install the following package first and then try installing the KB3000850.
All supported x86-based versions of Windows 8.1: [link] Download the package now.
All supported x64-based versions of Windows 8.1:
[link] Download the package now.
Restart is required.
Method 2:
If the issue still persists, run the Windows Update Troubleshooter and check the status.
Click to run
[link] Windows Update Troubleshooter
Also refer to:
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Hope this information is helpful. Please feel free to reply in case you face any other issues with Windows in future.
Regards,
Niranjan Manjhi
Dear Niranjan,
Thank you for your answer.
To answer your questions:
1) Yes, my laptop is connected to the domain,
2) My security software is McAfee Total Protection, the same I use for my PC running Windows 7 XP,
3) I did not make any specific change to the laptop. It is true though that I run regularly McAfee´s QuickClean.
In your answer, you suggested 2 methods for resolving the problem.
I chose to apply first the second one, i.e. I ran once again the Windows Update Troubleshooter, which revealed again the following status:
Potential Windows Update Database error detected Ox800F08F: Not fixed
Windows Update components must be repaired: Fixed
And a last information: Yesterday, McAfee´s Vulnerability Scanner was automatically activated, showing as "critical" the update in question ("important" according to Windows)!
As for applying the first method you suggested, I will need the services of a professional, someone more IT literate than myself.
Michelle
Hi Michelle,
Thank you for keeping us updated on the issue.
Since the computer is connected to domain, I would request you to post your query in the TechNet forums as your question is beyond the scope of what
is typically answered in this consumer forum and would be better suited for the IT Pro audience on TechNet.
Please post your question in the link TechNet Forums.
Regards,
Niranjan ManjhiHi there @Achintya-only
Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel.
I see that you are getting an error code, when you try to install Windows 8.1 from USB or DVD. I am happy to assist.
Just to clarify, you are using a standalone Windows installation disk, you are not using a factory recovery image. Is that correct?
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What operating system was on the system before, and have you made a set of recovery media, for your original factory installation?
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Malygris1
I work on behalf of HP
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