Error interpreting the mail server response in Messenger Express
Background:
Migrated from Sparc running iMS 6.0 to Linux running iMS 6.3 (from CommSuite 5)
Problem:
Some users, some times experience problems using Messenger Express. They receive the following error in their web browsers: Error interpreting the mail server response.
Attempted solutions:
1) 120230-20 -- no change in behavior
2) reconstruct -r -- didn't fix the issue
3) Support case with Sun -- tech seems to be guessing as a solution and not trying to troubleshoot the issue (growing frustration -- those I am here)
Data gathered:
I turned on the telemetry logging for this user and in the end of the imap session, I see:
0.002>)F OK Completed
<30.747<C UNSELECT
0.003>C OK CompletedNETWORK ERROR: Connection reset by peer
LOGOUT <username> 2007/7/17 8:46:07 - 2007/7/17 8:48:15
This seems to come and go (working sometimes and not working others) for a few (5 or so) users, though, I haven't found any correlation between the users or how they differ from anyone else. Checking email via POP or IMAP works fine (just not via Messenger express).
What else can I look at?
Hi,
Shane...thank you so much. <refrains from bashing Sun
Support at this point>I should point out that myself and Jay are also Sun Support (we answer forum questions in our spare time).
We have a valid support contract and the tech has
never indicated that he has done any research into
this issue -- he only keeps throwing out ideas based
off of nothing. I asked him what he knows about the
mentioned bug. awaiting response.I couldn't comment on this without looking at the case notes.
<pushing my luck> Is there anything I can provide you
which would help diagnose this? Based off of the
logs (snips i provided u before), it does indeed
seem to be related to the email
headers...specifcially headers SpamAssassin added.What's the Sun support case #? Have you provided the full logs (rather then just snips) to the support engineer?
Thanks again -- you're doing a great job.All part of the service.
Regards,
Shane.
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