Error Landed Cost - Customs rate not valid (SAP B1 9.0 PL10)

Hello experts,
We would like your advise on the following issue.
We are currently using SAP Business One 9.0 (PL10) and we are trying to add a Landed Cost document, but the following error occurs:
Customs rate not valid. [Landed Costs - Rows - Duty Rate]
The SAP Note: '1928862 - An Error occurs when adding Landed Costs', which describes the error, is listed in the References section of PL09 and PL10 upgrade. However, the error still occurs.
Any advise on how to solve this issue?
Kind Regards,
Vassilis Korolis

Hi,
Is it happening for same scenario has mentioned in SAP note? If yes, raise ticket to SAP support.
Thanks & Regards,
Nagarajan

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While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: You are now chatting with Richa.
Richa: Hello! Welcome to Adobe Customer Service.
Richa: Sorry for any inconvenience this has caused
Richa: May I get the serial number?
Richa: Are we still connected?
Richa: We have not heard from you for some time. Do you wish to continue to chat?
Richa: Are we still connected?
Rene Pardon: hi
Rene Pardon: for sure
Rene Pardon: sorry, i took so much time for your answer that i decided to do anything else at this time
Rene Pardon: <Deleted >
Rene Pardon: i registered for the education version of production premium 5
info: Your chat transcript will be sent to r*@*.de at the end of your chat.
Richa: ok let me check
Richa: please wait
Richa: Thanks for your patinece
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Richa: I need to transfer the chat to
Richa: tech rteam
Richa: please wait
Rene Pardon: ok
Richa: I am sorry
Richa: But I will not be able to transfer the chat
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Richa: As the serial number is canceldd
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Richa: Its showing canceled
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Rene Pardon: i need this product right now and i payed for it so why can't i use it?
Rene Pardon: Your file '2015-03-30_Personalausweis_*.pdf' was successfully uploaded.
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Rene Pardon: no, i won't pay AGAIN for this software i want a solution to use my already payed product
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Richa: because you requested to cancel. in year 2013
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Rene Pardon: one moment
Rene Pardon: i log into my account
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