ERROR Launching - After Effects CS4

Hello all.
This is my colleague getting her new MacPro, Snow Leopard installed
- We updated everything OS
- Installed and updated everything Adobe CS4 suite of production premium software
- Even reset preferences by pressing CommandShiftOption keys while launching AE CS$
Still getting errors of launching its own internal plug-ins, not external. When trying to open a pre-CS4, CS3 project
Anybody any insight to this?
Thanks and cheers

There could be two reasons for this.
1. You're using a trial version. Support for video formats that relies on codecs provided by third parties (all MPEG flavors, including AVCHD and HDV) is not available in the trial.
2. If it's not a trial version, it could be the following issue: If you downloaded the After Effects 9.0 trial, then updated to After Effects 9.0.1, and then activated the application with a serial number after purchasing a license (all in exactly that order), then the After Effects 9.0.2 update will fail to update your third-party content, like the Cycore (CC) effect plug-ins. It appears that uninstalling the third-party content and then restarting the application will cause the updated third-party content to be installed correctly. On windows you'll have an entry in Control Panels/Programs and Features. On the mac, it will be in /Application/Utilities/Adobe Installer.

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ERROR launching AFTER EFFECT

Hi i try to launch after effect but now i receive this message
Impossible de crￃﾩer le fichier '/Users/ylegallic/Library/Preferences/Adobe/After Effects/13.2/dummy'.
i have Creative cloud and after effect CC ( 2014)
running on Mac Yosemite
before the updgrade 13.2 i used to work clear
so the soft doesn't want to open
can someone please help me ?
Thanks
yann

This is a problem with Mac OS permissions on that folder.
Set permissions for that Library/Preferences/Adobe folder and all of its contents to read-write, not read-only.

After effects cs4 don't launch

Hi everyone,
I have an issue i've never seen before.
I launch after effects cs4, i have the loading round near the cursor for 2 seconds, then nothing. No splash screen, not even in the application bar.
Just in the process tab at 72Mo Ram
Im running the cs4 32bits on 7 64b
i have 2 xeons E5-2650 proc and a firePro v7900
CS6 is working but i want CS4.
if you have an idea...

i've said all i have i think, let's do it point per point
What version of After Effects? Include the minor version number (e.g., After Effects CS5.5 with the 10.5.1 update).
After effects cs4 32bits
Have you installed the recent updates? (If not, you should. They fix a lot of problems.)
Yep
What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
windows 7 64bits
If you are getting error message(s), what is the full text of the error message(s)?
No error, just not running
What were you doing when the problem occurred?
front of it
Has this ever worked before?
Nope - new PC
What other software are you running?
adobe creative suite. i've installed CS6 after CS4. Same issue
Do you have any third-party effects or codecs installed?
Not for now
Tell us about your computer hardware. Include CPU type and number of processor cores, amount of RAM installed, GPU, number of disk drives, and how any external drives are connected.
i have 2 xeons E5-2650 proc and a firePro v7900 32Go Ram. 2 hard drives, one external.
Do you have any third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU)?
Nope
What is the exact sequence of steps that you are taking?
I launch after effects cs4, i have the loading round near the cursor for 2 seconds, then nothing. No splash screen, not even in the application bar.
Just in the process tab at 72Mo Ram

Contact adobe re after effects cs4 license expired

hello,
does anybody know how to contact adobe via email about license expired?
I can no longer launch after effects cs4 due to license expired message.
I've tried the license repair tool several times. it didn't work.
I found an online live chat support on adobe website but it went silent after introducing ourselves.
I've tried the phone numbers on adobe website many many times, but I only get 45 minutes for lunch and this is not long enough to get through to anybody.
I get 6 complementary questions from customer support with my master collection license but I can't find a way of asking these questions.
Also its more than 90 days since i bought it so maybe I can't ask customer support anything?
I would like to revert to my cs4 license as I find after effects cs5 too unstable
thanks in advance
s

my question was if anybody knows if there is a way of contacting adobe via email about license expired?
Your reply was I must be using pirate software or I've fiddled with my system time and date.
I also wrote.
I can no longer launch after effects cs4 due to license expired message.
I've tried the license repair tool several times. it didn't work.
your reply
Adobe's licensing system is a little diva and quite messy - but just bashing it because you are one of the unlucky ones where it went belly up isn't helping in any way.
a simple statement "I can no longer launch after effects cs4 due to license expired message." is not "bashing it"
these forums are great. its a real shame you are on here Mylenium. Every comment I have had from you is condescending or worse.
Please don't reply to any of my posts

"Unable to create font" error when starting After Effects CS4 (Windows Vista)

Hi all
I have read a hundred posts about the "unable to create font" message that appears when running After Effects in both CS4 and CS5 versions.
On MAC, it seems that installing the Verdana fonts family is enough.
On my PC running Windows Vista, i tried unsuccessfully :
- uninstalled and reinstalled After Effects
- installed all the fonts of the Adobe Font Folio v11
- looked for the "AdobeFnt.lst" to delete it, found no such file in my whole hard drive
- changed my system language to English (USA)
Other CS4 softwares work.
What can i do?

See this page for some additional information about this error.
> I forgot to mention that i also installed the 9.0.2 update. Didn't work either!
You should also install the After Effects CS4 (9.0.3) update.

After Effects CS4 error during render

The error appearing is as follows...
After Effects: AEGP Plugin Media IO Plugin:
Unknown Error!
MediaIO2 error: 0x4
Not enough memory to complete this encoding
( 5027 :: 12 )
Now, my computer memory is very poor (1.98 GB RAM), however, I do not believe this is the issue as I have tried rendering the exact same file on my other computer with 8.00 GB RAM, but the same error occurs.
I am completely baffled with why this error may be occuring, I have tried many ways to try and stop this. Such as...
Changed the "RAM to leave for other Applications" to 0.25 GB
Enabled Multiprocessing
Enabled Disk Cashe and to a size of 10,000 GB
Installed the latest update of After Effects CS4
Tried changing After Effects CS4's priority and affinity using Task Manager
Tried rendering with only After Effects opened with all other applications closed
Rendering with different output modules rather ".wmv", such as ".avi" etc.
Changed the video size from 856x480 to 428x240 etc.
I have tried rendering different sections of the video to avoid the parts where it has previously failed to render, however, it is continuing to crash and fail regardless of the section
The project I am rendering is rather large (4 Minute File), consisting of atleast 1 GB worth of imported video (.wmv) and images (.png) etc. However, before today, rendering was never problem and my renders would always run smoothly without crashing, so i'm completely unsure on what the possible change is and what could resolve the issue.
Thank you, all help is appreciated!

Any Windows Updates recently? Installed some CoDec pack or alternate media player software? If so, get rid of CoDec packs and reinstall Windows Media Player using the standalone package downloadable from Microsoft...
Mylenium

I'm unable to install After Effects CS4 without errors!

When I try to start After Effects it get this message
After Effects error: Crash in progress. Last logged message was: <5060>
<AppDirs> <5> Required Dir= C:\Program Fiels (x86}\Adobe\Adobe After Effects CS4\Support Files\Required
then I get this
After Effects can't continue: sorry, After Effects has crashed. See http://www.adobe.com/support/products/aftereffects.html
for known issues. If you still can't resolve the issue, please contact Adobe Technical Support (2)
(0::42)
I've uninstalled After Effects and did a fresh install. But when I install it I get install done but with errors!
What is going on? I've never had this happen before so I don't know if anyone has experienced this before.
but some background info and what I did before this happend. I installed some fonts from another PC and brought
a project I was working on from another PC to hopefully continue working on my Computer but when I tried to open the file
I ended up with After Effects crashing.

Permission issues... try some of what is posted on this page under the respective section.
Mylenium

After Effects CS4 error

I installed after effects CS4 on the school pc, it works fine until I login into student user login and when i open up after effects it comes up with this error.
"Adobe effects error:finding preferences folder - no such directory (-120)"
I search in google and i still can't find any solution for this issue, please help.
I also provides a screeshoot for more info.

Ask your system administrator. It's perfectly possible to use a different location for your local user account data by modifying those settings with the group policy editor or by manually changing the paths in the registry. However, these things still need to be persistent, so just pointing it to your server-based profile or whatever you may be using will not be sufficient. Indeed either the specific directory must be explicitly set to have full permissions by decoupling iot from the inheritance rules of the global permissions or, again by ways of the group policy editor, your user group outfitted with the respective permissions. Of course the simplest option would be to instate yourself as a Power User, so you have default permission to view system directories and may modify files.
Mylenium

After Effects CS4 does not run! critical errors were found in setup...

Hey!
I have got a problem with installing Adobe After Effects CS4! After the initialization and testing the profil of my system, a new window appears: it is named "windows internet explorer" and contains the message: "critical errors were found in setup, please see the setup log file for details"! after closing this window the setup cancels before it really started...
I have this problem for weeks, I already looked through a lot of forums, found the problem but never a solution! i don't know what to do? may anybody help me? It is important for me and my job..
I would be happy for help
Cristian

to Mylenium:
processor: Intel (R) Core (TM)2 Quad CPU Q2800 @ 2,33GHz
RAM: 4,00 GB
Windows Vista
1TB disk space
graphic card: NVIDIA GeForce 9600 GT
language german
there has never been any other software on my pc except of the ordinary flash player and adobe reader! i have the current versions...
to Peter Sgouros:
don't know how much to post, but I hope the following will help you to help me...
PayloadPolicyNode.SetAction: DY->DY for dependency {8167335C-8FEA-4576-8EC2-8AC77EC58F19} Adobe PDF Library Files CS4
PayloadPolicyNode.SetAction: DY->DY for dependency {395FC443-B34B-4E77-9928-23C147FC83F1} Adobe Type Support CS4
PayloadPolicyNode.SetAction: DY->DY for dependency {2965A5F0-0326-4479-B140-F5799BD025B7} Photoshop Camera Raw
PayloadPolicyNode.SetAction: DN->DY for {14A5A29B-D252-4575-B40C-695B8D8B34D5} Adobe Bridge CS4
PayloadPolicyRefresh: END Calculating new payload policy graph
updating path to Win32
WizardControl: loading page "Progress" from C:\Program Files\Common Files\Adobe\Installers\3dcb365ab9e01871fb8c6f27b0ea079\resources\pages\Install\Progress\P rogress.js
updating path to Win32
WizardControl: loading page "Register" from C:\Program Files\Common Files\Adobe\Installers\3dcb365ab9e01871fb8c6f27b0ea079\resources\pages\Install\Register\R egister.js
updating path to Win32
WizardControl: loading page "Finish" from C:\Program Files\Common Files\Adobe\Installers\3dcb365ab9e01871fb8c6f27b0ea079\resources\pages\Install\Finish\Fin ish.js
HTML data complete: Welcome
HTML data complete: Eula
HTML data complete: Options
[    4240] Tue Feb 09 17:06:05 2010 WARN
Localization: missing stringID "locPreparingToInstall" for de_DE in C:\Program Files\Common Files\Adobe\Installers\3dcb365ab9e01871fb8c6f27b0ea079\resources\pages\Install\Options\Op tions.xml
[    4240] Tue Feb 09 17:06:05 2010 DEBUG
ProductIcon specified for project. Using icon from C:\Users\CHRIST~1\AppData\Local\Temp\{F706302E-1402-4D8D-8ABB-26B18ECAEFBB}ae_app_icon.pn g
ProductIcon specified for project. Using icon from C:\Users\CHRIST~1\AppData\Local\Temp\{CBC8AB3C-85F0-4D16-8E01-95E0343EE383}ProductIcon.pn g
ProductIcon specified for project. Using icon from C:\Users\CHRIST~1\AppData\Local\Temp\{568E0A79-996C-4B04-B613-F06CBE7B320B}ae_app_icon.pn g
ProductIcon specified for project. Using icon from C:\Users\CHRIST~1\AppData\Local\Temp\{14A5A29B-D252-4575-B40C-695B8D8B34D5}bridge.png
[    4240] Tue Feb 09 17:06:06 2010 DEBUG
ProductIcon specified for project. Using icon from C:\Users\CHRIST~1\AppData\Local\Temp\{8AD0C0B9-B397-45FE-89A3-D42F95F6E9EF}ProductIcon.pn g
ProductIcon specified for project. Using icon from C:\Users\CHRIST~1\AppData\Local\Temp\{0967604F-33E6-4C6B-934B-157C3AB4ED4C}ProductWinIcon .png
ProductIcon specified for project. Using icon from C:\Users\CHRIST~1\AppData\Local\Temp\{DD829154-9968-43C5-9975-4A2CF9E87869}AMEProductIcon .png
ProductIcon specified for project. Using icon from C:\Users\CHRIST~1\AppData\Local\Temp\{C4DA9059-2CCF-466E-AECC-C37CCA398349}AMEProductIcon .png
ProductIcon specified for project. Using icon from C:\Users\CHRIST~1\AppData\Local\Temp\{4D17754B-2C2C-4E95-89D0-AFD9383FBFA5}AMEProductIcon .png
ProductIcon specified for project. Using icon from C:\Users\CHRIST~1\AppData\Local\Temp\{E8CA713D-38A8-47A0-ACFB-39CA6A59CA1D}AMEProductIcon .png
ProductIcon specified for project. Using icon from C:\Users\CHRIST~1\AppData\Local\Temp\{6743AE49-4594-4CAE-807C-27682446F498}ProductIcon.pn g
ProductIcon specified for project. Using icon from C:\Users\CHRIST~1\AppData\Local\Temp\{A80B7019-16DF-42DB-BF83-B6B3452677A1}ProductIcon.pn g
ProductIcon specified for project. Using icon from C:\Users\CHRIST~1\AppData\Local\Temp\{94C6AEF4-BE0D-431B-B0A5-567E6B89E576}pb_appicon_32p x_win.png
[    4240] Tue Feb 09 17:06:06 2010 FATAL
Critical errors were found in setup
Error:Fehler beim Laden einer DLL
Please see the Setup log file for details.
[    4240] Tue Feb 09 17:15:47 2010 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session

Adobe After Effects CS4 post render errors.

I am currently working on Adobe After Effects CS4.
I created a video on Adobe Premiere Pro CS4 mixing 2 sound tracks and a video track + another transparent video track with a logo. I've checked the project many times on Premiere Pro, and it seemed excellent. Then I imported the Premiere Pro Project to After Effects CS4 and checked the sequence again in ae cs4 to confirm it before rendering. After checking the video, I started rendering it.
All went ok.
But after rendering the video I got a huge problem. The video works excellent up to 20mins and suddenly the primary video became green colour, but the sounds and the video track where I set the transparent video, still works fine. The primary video was green colour till the end.
This is a serious problem! Can anyone help me to fix it!! Its Urgent!!

My system properties are as follows.
Processor - Intel Dual Core
Ram - 4GB
O/S - MS Windows 7 Professional 32bit
Video render settings,
Format - H.264
Frame Rate - 25
Profile - High
Level. - 4.0
Output. - 1280X720

Adobe After Effects CS4 Crashes After Reinstall

Hello Adobe Community,
I come to you asking for help, my After Effects CS4 stopped working after reinstalling Leopard, I already reinstalled my Suite and Runned the Clean Up Script and still not working, first I launch the App and shows me the following error: "After Effects has encountered an error: [/Chinchillada/pro/ext/adobe/MediaCore/MedialLayer/VideoFilterHost/Make/Mac/../../Src/AEP luginVideoFilterModule.cpp-107]" then I click continue and then it shows me another error: "After Effects can't continue: An Output contract violation has ocurred!" then it shows another error: "After Effects warning: Failed to initialize mediacore" then it shows this "After Effects warning: Media Core is not correctly initialized" then it launches and freezes and shows that the app quitted unexpectedly, I'm sure that the app is dead but I already reinstalled with no success.
Im Running:
Mac OS X Leopard 10.5.7
Intel Core 2 Duo 2GHz
1 GB Ram
After Effects worked and runned perfectly Please Help!
Mike

Hi Mike,
Sorry you are experiencing problems with After Effects.
I have a couple of questions....
- did you install from a download, or a CD? if from a download, please download again, as their may have been issues
- did you update it to v 9.02?
- did you have a previous beta version on your computer?
- you said you reinstalled Leopard - did you do a clean install? (ie reformatting your harddrive and starting clean)
I have experienced issues on the mac with a variety of different applications is I do a 're-install" vs a clean install.
Finally, are you aware that the minimum RAM requirements for AE CS4 is2GB
So since you only have 1GB, it could be a RAM issue.
If you decided you want to try reinstalling before doing the more difficult task (reformatting Mac OS X with a clean install), I would run the cleanup script first, redownload, install, and then update.
Here's the link: <http://www.adobe.com/support/contact/cs4clean.html>
good luck,
elaine

Problem installing trial version of After Effects CS4

Hi,
I'm trying to install the trial version of After Effects CS4 on Windows Vista Ultimate Service Pack 1 32-bit Operating System, Processor 2.4GHz, RAM 4GB.
At the initializing stage it gets to 90% on the 'Checking System Profile...' dialog box, something flashes and then it freezes.
I've downloaded it a second time in case of corruption.
I've rebooted several times and retried it with no other applications running.
I've run updates on any existing adobe products I have.
Any ideas? I've never had problems installing adobe products before.
Thanks.

Not your fault, known issue.
a) Download the Microsoft Installer Cleanup Utility and install it
b) Download the CS4 Cleanup Utility from Adobe's support pages
c) Run the CS4 Cleanup, electing to remove all debris from your failed install
d) Manually uninstall all instances of Adobe AIR products (Acrobat.com, Adobe Media Palyer) using Add or Remove Programs
e) Launch the Microsoft Installer Cleanup and look for instances of Adobe Installer 2.0. Have them removed. Optionally, have it remove other Adobe stuff that may have been left over from CS4.
f) Try to install CS4
Note: The cleanup utilities will not remove anything physically, only clean out the installer, so they pose no danger to your system. You will only lose the ability to uninstall those programs from Add or Remove Programs.
Mylenium

After Effects CS4 WMImport.AEX not loading

Hi,
I just installed a fresh OS and CS4 and AE throws an error when I load it. Can you please help me figure out how to fix it?
The error is:
After Effects error: plug-in "C:\Program Files (x86)\Adobe\Adobe After Effects CS4\Support Files\Plug-ins\Format\WMImport.AEX" could not be loaded (126).
(48 :: 46)
The machine is a dual xeon quad core 2.5 SuperMicro with 16gb of memory and several TBs of storage. The OS is Vista 64 SP2, with all of the updates applied. AE is version 9.0.2. I've uninstalled AE, and reinstalled it, with the same error still coming up.
All help is appreciated.
Thank you,
Mike

As Steve said, re-installing Windows Media Player seems a good idea. Manually initiate a Windows Update and check, if you are offered to upgrade to WMP 11 or if it's already on your system. if it is, then you may need to download the Windows Media Redistributable package and install it manually. The plug-in may be looking for an old DLL or registry key that is no longer used by WMP 11, but usually would be on your system when you ran the updates from an earlier state. Also consider installing an alternate Media Player like VLC. This may also fix the misconfiguration of the Windows Media components.
Mylenium

After Effects CS4 Performance (BRUTAL)

Despite the comments on this board (from Adobe themselves) claiming improved After Effects CS4 performance over its predecessor, my experience is the exact opposite. This version seems half baked to me.
AE CS4 isn't just SLOW, and by slow I really mean dreadfully unusable, It's unstable as well. Even running the same template files that came with CS3 and 4, there's a huge difference in render time, ram previews etc. When you can't even rotate a simple cube without crashing, there's some real problems, and this is just the beginning. The previous version had no show stopping issues, it performed like a trooper. This latest however, I can't see how I could use it day to day for anything..
There is no other software on this machine other than, CS4, Firefox, and Lightwave 9.5, which by the way, handles textured objects with hundreds of thousands of polys, not 6. I first get an error message that reads as followed;
After effect error: crash occurred while invoking effect plug-in "Live Photoshop 3D"
followed by, After Effects can't continue: sorry, After Effects has crashed. See... blah blah blah..
By the way this occurs with or without OpenGl enabled.
Systems specs
8GB Ram
Q6600
Hard Drive space 4TB, install drive, 156 GB free
Vista Business 64
Nvidia GeForce 8600 GTS (driver 178.13)
This is the same machine that ran CS3 very well, so there shouldn't be anything wrong with this rig..

Fausto,
I have no problem importing or animating your PSD - no crashes, at least. The resolution is very high. I got better results by cutting the resolution of your PSD in half, which may or may not be an option for you. I improved responsiveness a little by setting the PS 3D layer to "Use Photoshop Transform" in AE.
But ultimately, the responsiveness of the 3D layer in AE is impossible to work with, except with Live Update disabled. It seems like a RAM issue to me. What size are the texture layers on each side of the cube? If they're all 3000x2000-ish like your document, and you're working at full res, consider that AE has to hold all six images in RAM, plus manipulate them in 3D.
My own sense is that the whole 3D layer thing simply isn't ready for that kind of resolution in AE yet. And probably wont be until true 64bit code allows the storage of all those textures in RAM more easily.
As a side note, don't know if it's my location or your server, but your 74Mb image took me almost 2 hours to download.

After effects cs4 help

i am trying to install adobe after effects cs4. i am running on win7. i know it is compatible because i have had the trial version before and it worked just fine but i uninstalled it a while ago. now i decided i want the full version but when i try to run the .exe a windows error pops up and says that "adobe after effects cs4 has stopped working windows is searching for a solution." i have tried to let it figure out what the problem is but no help. tried to convert to a .uif file and mount it to a drive hoping that by some chance that would help but that didnt work either. please help.

Any other Adobe apps on the system? If so, do they include any public Betas (Flash Catalyst, Lightroom 3 for instance)? Did the apps update recently? The recent Adobe Reader updates seem to habve some ill effects. In any case, if you have other Adobe tools, uninstall them all, run the CS4 Clean Script, delete the caps.db in C:\Program Files\Common Files\Adobe\caps and start with a clean slate. If you need to install other tools, make sure to install them in correct order, i.e. older versions first, then CS4, then all updates and only as a final step any Betas.
Mylenium

ERROR Launching - After Effects CS4

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