Error launching Word with Robohelp for Word

I have a test rack at work with a machine dedicated to Robohelp, which we just purchased and set up to replace our very old and outdated solution. It has Robohelp 8 on Windows 7, with Office 2007. Since the Robohelp installation, Word has consistent and constant crashes, giving an error claiming that Macros are required but unable to start. I entered the Trust Center in Word as instructed, and reset macros, but to no avail. Attempting to launch Word in Robohelp for Word causes an exception and error. Launching Word on its own also causes the same error. I've tried a Office repair, to no avail. Does anyone have any experience with this issue?

I've know RoboHelp have issues finding Word or working with the wrong security settings. What I have not known it do is affect the running of Word when Word is run alone. For that reason, I think your problem is with Word.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

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Upgrading to Windows 7 with Robohelp for Word X5

Currently using Robohelp for Word X5 on Windows XP Professional with Microsoft Office 2003.
I'm a consultant and my client's IT department is planning to upgrade to Windows 7. Does anyone know if X5 will work with Windows 7?
Thanks,
Brenda Hutch
Consultant

I very much doubt you have a snowball's chance in hell. Rh 8 was the first version to be supported under Windows 7 and then only when patched.
Another consideration is that even if it did work, the outputs would not be compatible with modern browsers. They would not work on Chrome for example. Time to upgrade more than the operating system is my take.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Flash Animations (.swf) with RoboHelp for Word

Hello everybody,
Sorry for my english ..... but I need an information. Is it
possible to insert a "Shockwave Flash Object" (.swf) in a RoboHelp
project (For Word) ?
Today, I can just insert movies with the extension (.avi)
Could you help me please ?

I've know RoboHelp have issues finding Word or working with the wrong security settings. What I have not known it do is affect the running of Word when Word is run alone. For that reason, I think your problem is with Word.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

"RoboHelp for Word" vs "RoboHelp HTML"

Hi all,
I note there are two flavors for RoboHelp (wrt also working
with Word + importing + exporting):
- RoboHelp for Word
- RoboHelp HTML
Questions:
1. Am I right that it seems you can do everything with
RoboHelp HTML that you can do with RoboHelp for Word?
2. If not (1, above), what are the relative advantages and
disadvantages of each for starting a new RoboHelp project?
3. Is there a reason for ever trying to change application
for an existing RoboHelp project, and would there be expected any
particular conversion problems?
Tia,
- avi

Welcome to our community, Avi
I see you posted the question here as well as the TechShoret
list. I further see you have at least one reply over on TechShoret.
Here are my thoughts. Yes, you can do most of what RoboHelp
for Word can do using RoboHelp HTML. I say "Most" here because
there are a couple of things you can't do. You can't easily create
a .HLP file using RoboHelp HTML. RoboHelp HTML doesn't offer tabs
like you can use with RoboHelp for Word.
Now I realize that may sound a bit as if I'm saying that
RoboHelp for Word is superior to RoboHelp HTML. I'm not. As with
anything in life, there are trade offs and things to consider. In
this case, I would say you should consider the output type.
Most everything is moving away from WinHelp (.HLP files) and
toward an HTML based format. I noted the TechShoret reply mentioned
that with RoboHelp for Word, everything is stored in a single Word
file, vs having multiple HTML files with RoboHelp HTML. While this
is true, I would say that if your output is going to be HTML based,
you should seriously consider using an editor that was designed
from the ground up to support HTML. Let's face it. Anything HTML
coming from Word is a kludge, as Word was designed for print. There
are also some things that will constantly frustrate you if you
elect to use RoboHelp for Word and are creating HTML output.
So while it may seem an attractive option to use, I'd suggest
avoiding RoboHelp for Word and going with RoboHelp HTML.
Sincerely... Rick

RoboHelp for Word cannot open Word with Word 2007

Thanks for your leignancy, I'm having trouble even starting
to work with RoboHelp. I think I need detailed explanations. I did
spend hours sifting through Robohelp's Help and this Forum, I'm
stuck.
I am trying to use
RoboHelp for Word 7.0 , build 001, with Word 2007 on Vista.
I need to work on help projects created with a previous
version of RoboHelp.
For some reason, when I open RoboHelp, the .doc file opens in
Word next to it, but then RoboHelp freezes for several minutes,
then I get a dialog box that says
"RoboHelp" could not open Word .
Then anytime I try to modify a topic in my help file, I get
the same stall and error message, and my Word document stays stuck
at the beginning on my first topic.
Also, in Word,
all Robohelp options don't work. I can't search for a topic
for instance to locate it and modify it. When I click on search for
a topic from the menu on top, nothing happens at all. If I click on
search a topic from the right-click menu, then I get a message that
because of security or confidentiality settings, the
Macros don't work.
I tried re-activating all Macros in Word 2007 Options, I
closed everything, even re-booted the computer, but to no avail.
Also, I tried saving my .doc into a .docx (Word 2007 format)
to see if the Macros would be compatible then, but I got the exact
same results.
Right now, RoboHelp and Word don't seem to be "talking" to
each other right, and the Macros don't work.
Plus: I tried to test a modification I made in the .doc file
by generating the WebHelp, but that didn't work either, I got an
error message saying that the file couldn't be opened, but the path
to the file was all wrong, with folder names I don't even have on
my computer.
If someone could figure this one out for me, I'd be very
thankful, I'm the kind of person who likes something to work in a
simple, linear way, 1-2-3... This is totally confusing for me right
now.

Ok, isn't that what I did when I re-activated the Macros in
Word 2007?
Word Options / security - confidentiality center / Parameters
Activate all Macros (the lowest one on the list)
Did that already. Also, I made backups of my projects, and
tried with a new "brew" just in case I had messed it up along the
way somewhere.
First thing I did when I opened it again was change the
output to WebHelp instead of WinHelp 4, since I can't open that in
Vista anymore.
I can generate the help in that format, but either way I try
to make any modification it's not taken into account when I
generate it.
Example:
In the french help project which I'm working on, I had a
tittle that was miss-spelled.
I tried modifying in in the Word .doc document, then generate
the help, but the title was still wrong.
So I tried changing in directly in Robohelp with the topic's
properties.
When I clicked OK, it stalled forever again, and then it said
it couldn't take the modifications into account.
And any text I cut and paste or changed in the .doc on Word
remains unchanged in the WebHelp....
Right now, the more I try, the more I'm stuck and the more
questions I get. I'm seriously thinking I'd need some live
coaching, on a chat or something, to get me started on the right
track. Is there anyone who can do that? I'm so awfully stuck right
now. And I feel like I'd unfurl a tsunami of ridiculous questions
if I posted them all on the Forum now...
*EXTRA*
I did all the updates (7.0.3) and right now I'm re-installing
everything.
Arghhh.
I missed one of the last days of ski this season, spent my
whole week-end with this.
I'm trying to sound rational and calm, but I'm actually so
tired and exasperated, I'd have jumped through the window already
if we weren't on the first floor... Still stuck at Step 1...
What am I missing??

With new PC RoboHelp for Word will not open

When I try to open RoboHelp for Word, this error message
appears:
"The version of Microsoft Word you have installed is not
supported. Please install an earlier version of Word before running
RoboHelp for Word."
With this new PC installation, I'm still using Word 2003,
which is the same version that I used previously. However, the PC's
operating system is now XP, whereas it was previously Windows 2000.
Any ideas?
Thank you!
Janice

Peter and Brian, THANKS so much! RoboHelp for Word is working
now.
Peter, your advice to install RoboHelp AFTER installing Word
was key in solving this problem.
For a quick summary of the result -- our Help Desk
uninstalled and reinstalled Outlook, Word, and RoboHelp. Then they
reinstalled Word and Outlook; needed to change an "Advanced"
setting in outlook; to get Word to stop giving me the error
messages, they needed to redo my user profile. Then after I was
confident that Word and Outlook were working correctly, this
afternoon I installed RoboHelp X5 via my CD, and then downloaded
and installed these two patches from Adobe.com:
- rho_x501.exe (for the RH Office Word 2003 Support Update)
- rho13_x502.exe (for the Microsoft XP Service Pack 2 Support
Update X5.0.2).
I'm so thankful that RoboHTML and RoboHelp for Word seem to
be working well! Thanks again!
Janice
P.S. I do have one more question about a patch that I've not
yet loaded, but I'll post that under a separate subject.

Generating RoboHelp for Word with RH6 in HTML Doesn't Remove MSO styles

Here's the Word portion of the question, which I really
should post under a separate heading. (The WebHelp portion is under
WebHelp - DiMost, posted March 19, 2007)
In RHx5, I use(d) RoboHelp for Word to convert my documents
from an Information Mapping format (with tables) to a stripped-down
document that I converted to HTML without all the Word inline
styles.
- Applied a "conversion" template to the doc
- Imported the doc into the RH for Word file.
- Converted the styles and removed page breaks
- Converted ONE heading to the main topic
- Created WinHelp and checked to be sure there are no
corrupted tables and the topic converted
- Generated in WebHelp
- Imported the HTML document output to the main WebHelp
project. (The document arrives without all the MSO word inline
styles)
- Applied the CSS for the project.
Document conversion complete....all the inline styles were
removed.
NOW, RH 6 retains all the styles and converts every heading
style to a topic, even though RH5 did not.
Converting it in RoboHelp for Word x5 worked really well, but
doesn't appear to work now. And importing the Word doc directly
into RH6 for the WebHelp project is still the huge mess it was
before. It looks like it still requires hand-stripping all that
code out by hand.
Believe me, I have tried everything (including freestanding
apps) to get rid of the Word (MSO-whatever) embedded styles out of
the Word HTML.
I welcome any ideas. Thanks!
Diana

I don't think anything changed on defining what should be a
new topic. Check the options as you import as that can make such a
difference and of course your RH6 settings will be different
initially.

RoboHelp for Word installed from RoboHelp 10 won't work with Word 2010

I have a Help project created in RoboHelp for Word 8. I recently upgraded from Word 2007 to Word 2010 and discovered that RH8 for Word won't work with Word 2010. So I purchased RoboHelp 10 and have installed RoboHelp for Word from it. Alas, RH for Word STILL won't work with Word 2010. When I try to open my project, I get this message:
Before I bought RH10, I live-chatted with an Adobe sales person who assured me it was compatible with Word 2010.
BTW, I tried to roll back to Word 2007, but I was getting weird behavior running Word, so I have reinstalled Word 2010 and want to stay there.
Any ideas?

I have just installed Rh10 for Word on a new machine and initially I got this message.
I wonder if you have followed those instuctions? I changed the setting to Enable All.
The other possibility is what do you have set for the default version? If it is 2007 and that no longer exists on your machine, then Rh will not be able to proceed. The dropdown should show 2010
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Is RoboHelp for Word packaged with RoboHelp 11?

Is RoboHelp for Word packaged with RoboHelp 11?

No. The last version to include Rh for Word was Rh10. Is there a specific reason for wanting to stick with Rh for Word? There is a learning curve with Rh HTML but it shouldn't be too difficult.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

RoboHelp for Word 8.0 - can't open a pdf file from help topic

running RoboHelp for Word 8.0 on a Windows 7 machine. I produce WinHelp for one of our clients.
I just converted an old online help system from RoboHelp 7 to RoboHelp 8.
one of my topics has a button to launch a pdf file
{button Transport Feature Chart, EF(`GFC.pdf', `', 1, `')}
I can generate the hlp file, launch the help and open the topic but cannot open the pdf file when I click on the button.
any ideas?

I've just tried this in RH8 and have discovered that the EF macro only seems to work with certain file types. For example, .TXT and .LOG files do work whilst .PDF and .DOC don't. I'm beginning to wonder if there has been something that has changed between RH7 and RH8 along security lines? Just added my 2p as I haven't used WinHelp for over 10 years!
The RoboColum(n)
@robocolumn
Colum McAndrew

WinHelp Project in RoboHelp for Word v7.0

I inherited a WinHelp 4 RoboHelp project and have worked with
it successfully for a few years, converting it to various versions
of RoboHelp. I was able to open it recently in RoboHelp for Word
v7.0, after getting MS Office 2007 installed on my machine, but it
won't save any edits I try to make to the Word docs. My choices to
Save are: "Yes", "Yes to All", "No", and "Cancel". The only way to
get the Word doc to close is to choose "No", and then my changes
are not being saved.
When I opened the WinHelp 4 project in RoboHelp for Word
v7.0, after getting MS Office 2007, there was no prompt to convert
it to Word 2007, and the Word side displays "Compatibility Mode" at
the top. (When I opened a WebHelp project in RoboHelp for HTML
v7.0, after getting MS Office 2007, I was prompted to convert the
project).
Also, when I click "Generate Primary Layout", nothing
happens. No error message, no popups, nothing.
I read on another page where someone suggested re-instaling
RoboHelp v7.0 for someone who had these issues with a project that
had been opened before receiving MS Office 2007, but I did not open
mine until after getting this. If anyone else is having these
issues, I would appreciate your thoughts.

I think the point in the thread you read was that RH has to
be installed after Word. It's not about the opening of the project.

RoboHelp for Word will not show new .WMF graphics

I am working on a help file, and I have to insert equations that I would like to attach pop-ups to. I add the .wmf graphic and add the pop-up, but when I compile the image is not there. This is an older file that was converted over to Robohelp for word and it has .wmf graphics that compile. The only ones that do not show up are the new ones I add to the project. There is just a blank space where the graphic should be. The only way I can get the graphic to show is to convert it into a .shg graphic and then it works. I don't want to keep converting the .wmf file to .shg it is just a waste of time, and it makes my image folder double in size. I have tried inserting the equation as an object in word, but that will not allow me to link it to a pop-up and still have the equation there. Any help with this would be greatly appreciated. Thank you.

Peter and Brian, THANKS so much! RoboHelp for Word is working
now.
Peter, your advice to install RoboHelp AFTER installing Word
was key in solving this problem.
For a quick summary of the result -- our Help Desk
uninstalled and reinstalled Outlook, Word, and RoboHelp. Then they
reinstalled Word and Outlook; needed to change an "Advanced"
setting in outlook; to get Word to stop giving me the error
messages, they needed to redo my user profile. Then after I was
confident that Word and Outlook were working correctly, this
afternoon I installed RoboHelp X5 via my CD, and then downloaded
and installed these two patches from Adobe.com:
- rho_x501.exe (for the RH Office Word 2003 Support Update)
- rho13_x502.exe (for the Microsoft XP Service Pack 2 Support
Update X5.0.2).
I'm so thankful that RoboHTML and RoboHelp for Word seem to
be working well! Thanks again!
Janice
P.S. I do have one more question about a patch that I've not
yet loaded, but I'll post that under a separate subject.

Robohelp for Word won't compile

Hi,I've been trying to get one of my projects to work in Robohelp for Word. But the minute I create a second topic the compiled doen't work. there are no errors. the compilation just never starts. This also happens when I rename the first topic to something else.
I have the following configurations:
Robphelp for Word 7 build 145
MS Office Work 2007
windows XP professional with service pack 3
I have deleted and started the project from scratch several times without any success. Any help would be highly appreciated
Thanks
Edna

Hi,
Thanks for your reply. The problem is there even with tutorial files and dummy projects.
It seems that there is a problem with saving the document. If I don’t add anything the projects will compile problery. But the minute I change something it won't compile. When I want to close the word document I get a meesage saying if I would like Robohelp to save the document. If I press on "yes" nothing happens. If I press on "yes to all" nothing happens. Pressing on "no" closes the document.
I have setup my word 2007 in a way so it will save .doc formats instead of .docx. But either way it makes no different the problem is with both file formats.

RoboHelp for Word 7 is not saving the rtf and won't compile .hlp

I use RoboHelp for Word 7 to produce WinHelp files. It's been working fine for several months on this computer.
Just in the past week, I had an issue with my Word 2007 when trying to open a .doc file. I got the message that the converter nswrd632.wpc wasn't found. After searching on the Microsoft forums, I edited the registry and registered that converter.
But now (and this may be unconnected to the Word converter message) RH won't save the .docx or .rtf file. Whenever I click Save All, nothing happens. When I click Exit Project, the message comes up about needing to save the files, and I click Yes to All. Nothing happens except the message closing. No files are saved and RH does not exit. The only way I can exit RH is to click No, which of course means my changes aren't saved. I can't save the .docx file through the Word menu, either.
I also cannot compile the file. Again, no error message, just doesn't compile.
I have searched the forums for RH for Word, with the result that I've reinstalled RH, made sure the RH add-ins are enabled, and deleted all the .dot files. Nothing is working. I went to Peter Grainge's Snippet 112 and followed the directions there--no change.
I have found that after making my edits in the Word document, if I manually save the RTF file by going to the Word Save As directory, the edits will be saved and RH will compile the .hlp file - one time.
Any ideas?

Hi, I have a nearly identical problem, except my project uses .doc files instead of .rtf files. I was able to solve the "cannot save" problem by following the information below. I still have not resolved the "cannot compile" problem.
I'm using Windows XP, RH7 Build 100, Office 2007. My project was created using Office 2003 and I did not experience any of these issues until I recently upgraded to Office 2007.
This fix was sent to me by my group's "tech" guy.
A number of Adobe RoboHelp for Word 7 users have reported that they cannot save changes or generate an output. The cause has been isolated to the RHComAdd.DLL being disabled.
Check for that in Word:
For versions up to 2003 go to Help | About | Disabled Items. If RHComAdd.DLL appears, re-enable it.
For Word 2007, go to the Office Button | Word Options | Add-ins. Under "Manage" select Disabled Items and click Go. If RHComAdd.DLL appears, highlight it and re-enable it. (THIS IS WHAT I DID)
Alternatively, you can re-register the DLL. Go to Start | Run and type in the following line, assuming you have installed RoboHelp to the default location.
regsvr32 "C:\Program Files\Adobe\Adobe RoboHelp 7\RoboHELP\RHComAdd.dll"
How does this DLL get disabled? The cause has been identified as a Word document being opened in Internet Explorer rather than in Word.
This problem was fixed in Build 7.0.2.
Hope this helps you. I'm still working on the compile error.
-Shannon Mooney

This is a bit of information for folks that use Robohelp for Word.

I know this is all a day late and a follar short but for those folks that still use Robohelp for Word:
If your company is going to Windows 7, X5 will not work. You need to bump it up to at least RH8.
Even after you upgrade, if you use the tripane (winhelp_2000) view in RH for Word, it will not work on Windows 7 even with the microsoft patch. With the patch it will look like an older version of RH in winhelp_4. At least I have not been able to get it to display.
What will work is if you compile it in Webhelp. You will loose some links. I know I should be moving to Robhelp Html and I tried, but when I did that I got a lot of garbage at the top of all my topics, I lost all my external links and I would have to retrain my partner...
Now about links. My only complaint about Robohelp for Word was it's limited external linking capacity. If you use RH for Word you know you can only brouse to the net or to an htm or html document. It doesn't mean you can't link to a PDF or an excel spread sheet. You just can't brouse to it. You can manually enter the path. I just changed 740+ htm links to pdf links (pdf in same file as htm and the names were the same except for extension) and it worked. If you intend to try this back up.
Anyway, if this helps anyone great..if not thanks for letting me babble. I like my Robohelp for Word in Webhelp format.
Peggy Theo.

Thanks for posting this Peggy.
It is worth adding that there is another way of continuing to work with Word - using Linked Documents in RoboHelp HTML. You create Word documents entirely independent of RoboHelp and then create topics by linking those documents in a RoboHelp HTML project.
You cannot create WinHelp that way but WinHelp is on life support and requires users to download a viewer, you cannot distribute it. It really is time to move on from WinHelp.
RoboHelp for Word is not getting much development and does not get the new features being added to RoboHelp HTML.
Linking is covered on my site.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Error launching Word with Robohelp for Word

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