Error logging into BB account

I am not able to log on to my Blackberry ID account on my 9810 Torch. The message displayed is Unable to login to your Blackberry ID account.  It has been sometime since I have been able to log on and I recently updated my login information but it is still not excepting my new ID and password.  
I have tried pulling hte battery and SIM card but nothing changed.  I am not able to update my user BB ID directly from the options cause it wants me to login.    

Hi and Welcome to the Community!
Please see this "sticky" post for helpful information concerning your BBID situation:
http://supportforums.blackberry.com/t5/BlackBerry-World/How-to-regain-access-to-your-BBID/td-p/25467...
Hopefully, this information will be of use to you.
Cheers, and Good Luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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