Error mesage -9808
I was getting this all day today. Could not access the store to create an account or download songs. This is all new stuff to me.
Finally called tonight and was instructed to change "LAN" settings:
-Control panel
-Network and internet connections
-Internet options
-Internet properties
-Connections tab
-LAN settings
-Deselect proxy server
-OK
This solved all my problems. Just downloaded my first song. Hope this helps if you are haveing the same problem.
On Microsoft Windows XP, not sure if it's the same on Vista (post in comment if you have any idea, thanks!). In Internet Explorer, go up to Tools > Internet Options. Then go to the last tab, Advanced, and scroll down to the Security section. It is the fifth box down and make sure "Check for server certificate revocation (requires restart)" is unchecked. Then access the iTunes Store as usual and hopefully it will fix the iTunes 9808 error. Best of Luck!
Similar Messages
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Hi Have new laptop as last one comitted suicide. I have loaded Itunes onto new laptop but cannot sync my Ipod. When I try to authorise this laptop, I am unable to log into Itunes and receive error message -9808. Can any one help.
ThanksThis should help:
iTunes Store: "An unknown error occured (-9808)" -
When I try to launch itunes I get an error mesage saying that Apple application support was not found and suggests that I uninstall and re-install it, but that doesn't work
For general advice see Troubleshooting issues with iTunes for Windows updates.
Start with the section Install missing components which should address your particular error. Otherwise the steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT) as you start iTunes, then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
tt2 -
i am getting the erorr code -9808 saying that we cannot complete my request for the i store to setup my new device ...what up with that
Try here:
iTunes Store: "An unknown error occured (-9808)" -
An unknown error occurred (-9808)
Please help me solve this problem. Every time I try to use the ITunes program to download anything I receive the following message: An unknown error occurred (-9808). When I run the diagnostic program I get the message that Network interfaces verified. ITunes connection verified. And secure link to iTunes failed. What shall I do? When I look at the diagnostic report it states that: Current user is not an administrator. However, I am logged in as the administrator. Also, Windows Firewall is on. iTunes is enabled in Windows Firewall. If iTunes is enabled in Windows Firewall, shouldn’t the problem be solved? I tried restarting the computer, but this doesn’t seem to solve the problem. I will keep trying, but it is very frustrating that I cannot download any of the iTunes/ iPod applications.
The entire report is:
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
eMachines eMachines E627
iTunes 9.0.3.15
QuickTime 7.6.5
FairPlay 1.6.16
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number D1A92BD779D6B910
Current user is not an administrator.
The current local date and time is 2010-02-16 08:47:06.
iTunes is not running in safe mode.
Video Display Information
ATI Technologies Inc., ATI Radeon HD 3200 Graphics
** External Plug-ins Information **
No external plug-ins installed.
iPodService 9.0.3.15 is currently running.
iTunesHelper 9.0.3.15 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {971A443C-6CA8-4533-BBE2-FAA0FBFC72DF}
Description: Atheros AR5B95 Wireless Network Adapter
IP Address: 192.168.1.104
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Tue Feb 16 08:36:50 2010
Lease Expires: Wed Feb 17 08:36:50 2010
DNS Servers: 209.44.180.53
209.44.180.53
209.44.180.58
Adapter Name: {7EA15B26-1C81-4787-8908-863F775EAAAF}
Description: Atheros AR8132 PCI-E Fast Ethernet Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Wed Dec 31 18:00:00 1969
Lease Expires: Wed Dec 31 18:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was unsuccessful.
An unknown error occurred (-9808).
Secure connection attempt to iPhone activation server unsuccessful.
An unknown error occurred (-9808).
Last successful store access was 2010-02-16 08:44:30.
I am an avid PC user, but have been considering purchasing several of Apple’s products, including the iPad. This experience is not helping me continue my desire to purchase these products. I hope you can provide technical assistance. Thank You for your attention.Problems connecting to the iTunes Store often stem from issues with the Windows firewall or a firewall in a router, a privacy filter (such as McAfee Internet Privacy Service or Norton Internet Security), an antivirus/antispyware utility, or a download accelerator. Start here:
iTunes for Windows: iTunes Store Connection Troubleshooting
iTunes for Windows: Connection Issues when using Internet Filters, Accelerators, or Firewalls
Tunes for Windows could not establish a secure connection to the iTunes Store
iTunes for Windows: Possible iTunes Store Errors
for some basic tips to start isolating the cause of the problem. What you may need to do is temporarily disable any such service and see if that fixes the problem. If so, then if it's a firewall/Internet filter that's causing the problem and you'll need to set the offending service to allow iTunes to connect to the iTunes Store.
Hope this helps. -
this also happens when i try to logon to the apple store on my itunes on the computer.
In the course of your troubleshooting to date, have you worked through the following document?
iTunes Store: "An unknown error occured (-9808)" -
Unknown Error Message (-9808) Help!!!!!!
I have just started to receive an Unknown Error Message (-9808). Tried going into the Advanced tab to uncheck the "Check for server revocation certificate" yet this did not help.
I downloaded the latest update and that did not help either.
I ran the diagnostics and here are the results:
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
HP Pavilion 061 RB050AV-ABA s7600y
iTunes 7.5.0.20
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Current user is an administrator.
The current local date and time is 2008-01-07 12:44:58.
Video Display Information:
ATI RADEON XPRESS 200M Series
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {CC741EC0-430E-40D6-B749-BF54EAB6609C}
Description: USB Wireless 802.11 b/g Adaptor - Packet Scheduler Miniport
IP Address: 192.168.1.104
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Mon Jan 07 12:33:37 2008
Lease Expires: Tue Jan 08 12:33:37 2008
DNS Servers: 167.206.254.1
167.206.254.1
167.206.254.2
Adapter Name: {0313532A-55E5-47AF-B016-296FEB5EBDB0}
Description: Realtek RTL8139/810x Family Fast Ethernet NIC - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Tue Jan 08 12:33:37 2008
Lease Expires: Tue Jan 08 12:33:37 2008
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was unsuccessful.
An unknown error occurred (-9808).
Secure connection attempt to iPhone activation server unsuccessful.
An unknown error occurred (-9808).
Can anyone provide simple instructions on what to do here? Thank youUninstalled Norton 2008 and reinstalled Norton 2007
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How do I update my iPad to ios5 I am getting an error mesage -402653081 while backing up the iPad, if I proceed then I will loose all the content of the iPad?
The IOS5 upgrade will erase everything on your iPad, so make sure you have a good backup before you start.
If not, you will just have to reenter all of your settings all over again. Have you ever backed it up successfully? -
Error code (-9808) when trying to download anything on itunes
Anytime i try to purchase a song on my iTunes a message pops up and it says there has been an unknown error code (-9808) and I'm unable to complete the purchase and download.
Just doublechecking. In the course of your troubleshooting to date, have you worked through the following document?
[iTunes Store: Unknown alert message when connecting|http://support.apple.com/kb/TS2753] -
Everytime I restore my ipod touch I get error code -9808.
I try to restore it but when it finished restoring and updating it verifys then it gives me error code -9808.. What does this mean?
and How do I cure it?Your apps are linked to your apple ID and you can redownload them at any time. (barring an app being removed from the app store of course)
For example, when I bought my iPad, I was able to put my iPod apps onto it without having to rebuy them. -
Exception message 26, (only warnning not an error mesage).
Dear Experts
my environment is MTO, which generates a huge number of production orders daily with a big number of exception messages which some times are not enough to adopt the PP activities on the system,
in the case of (Procurement type:X) which the planned order for a HALB or FERT, material can be produced internally or procured externally, i can partially convert a part of the total quantity into a production order or a purchase requisition and so the remaining qty, into any of the both procurement proposals.
now if the total quantities of the partially converted production orders and purchase requisition, is exceeding than the planned order qty, i am getting the exception message 26, (only warnning not an error mesage).
my requirement: i want the system to restrict users to covert the planned order into a production order or a purchase requisition if the total quantities of all the partially converted production orders and purchase requisitions are exceeding more than the original planned order quantity.
Example:
planned order qty, is 10 EA, if i convert a qty, of 3 EA into a partial production order and another qty, with 4 EA into a purchase requisition,
system must restrict me to convert the remaining qty, into a production order or a purchase requisition if i changed the qty, to a qty, exceeds more than 3 EA.
Thanks in advance.Ahmed,
Exception message 26 is neither a warning nor an error. It is an alert that a certain business condition exists (excess stock in a segment). The general rule for exceptions is that it is up to the planner to determine the significance, and to use your company's business rules to react accordingly.
The solution to your stated requirement does not exist in standard SAP. To me, it makes no sense to lock the system down in this way. Message 26 can come from overconversion, but it can also come if the requirements are reduced.
If you still feel that this functionality must be implemented, I would suggest this partial solution, that uses standard functionality. Have your planners perform only the conversions of the plndords to firmed purchase reqs, for a given time frame, all at one time, and decline to convert the remaining balances to production orders. Then, re-run MRP with delete/recreate. This will create planned orders for exactly the balance(s) required. Then, you could immediately use the standard mass program to convert the 'balance' Planned orders to Production orders. The mass conversion could be the second step of an auxiliary MRP job.
If you insist that the requirements must be met using the method you indicated above, then it implies that every program that could be used to convert a PlndOrd to something else must be modified. I don't think I would attempt this unless there were no other possibilities.
Best Regards,
DB49 -
When I run the diagnostic on my computer this is what it says: Connetion attempt to firmware update server eas unsuccessful. An unknown error occured (-9808). No fireWire (IEEE 1394) Host Controller found. What should I do so that I am able to update and restore my ipod?
In the course of your troubleshooting to date, have you worked through the following document?
iTunes Store: "An unknown error occured (-9808)" -
I am not able to update newer version on my iphone. Getting error An unknown error occurred (-9808). PLease provide solution for this. I have tried connection setting all in existing discussions. Still facing issues with update iOS.
Hi there,
I would recommend taking a look at the troubleshooting found in the article below.
iTunes Store: "An unknown error occurred (-9808)"
http://support.apple.com/kb/ts2753
-Griff W. -
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