Error mesage -9808

I was getting this all day today. Could not access the store to create an account or download songs. This is all new stuff to me.
Finally called tonight and was instructed to change "LAN" settings:
-Control panel
-Network and internet connections
-Internet options
-Internet properties
-Connections tab
-LAN settings
-Deselect proxy server
-OK
This solved all my problems. Just downloaded my first song. Hope this helps if you are haveing the same problem.

On Microsoft Windows XP, not sure if it's the same on Vista (post in comment if you have any idea, thanks!). In Internet Explorer, go up to Tools > Internet Options. Then go to the last tab, Advanced, and scroll down to the Security section. It is the fifth box down and make sure "Check for server certificate revocation (requires restart)" is unchecked. Then access the iTunes Store as usual and hopefully it will fix the iTunes 9808 error. Best of Luck!

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