Error Message 040EAE-5D-0000000 when trying to create recovery media creator

I need to create a recovery backup, and have a 20 G brand-new Verbatim thumb drive for it.  When I go to try to create a backup on the thumb drive, the first error message was a general one.  Started over, and then got the error code  040EAE-5D-0000000.  I can't find anything on this error code after searching the forum, and on Google.  I need to create a backup on the thumb drive, but I just can't seem to get this to work.  Help, please.

Things got worse.  In doing research, it appeared that a driver might have been the issue.  So I went to the Toshiba site to look at drivers for my laptop.  There were a number listed.  I installed several system updates, and now my laptop won't boot windows.  The following is the startup repair error message I'm now getting:
Problem Event Name:  StartupRepairOffline
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03:  unknown
Problem Signature 04: 21200529
Problem Signature 05: AutoFailover
Problem Signature 06: 7
Problem Signature 07: Bad driver
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
I really don't want to put this thing in a box and ship it to Toshiba.  I need to back out the drivers that were installed.  But I need to get Win 7 to boot to do so.  It would have been great if I had been able to create the system recovery media that I was trying to create in the first place.

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