Error Message 0x80070103 and 0x80070490

Question

I just recently updated to Windows 10. I tried running my HP updates, but I received the following message: There were problems installing some updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: Hewlett-Packard - Enterprise WSD Multi-Function Printer, Multi-Function Printer, Other hardware - Null Print - HP Officejet 5740 series - Error 0x80070103 HP - Enterprise WSD Multi-Function Printer, Multi-Function Printer, Other hardware - Null Fax - HP Officejet 5740 series - Error 0x80070490 Thanks in advance for your assistance.

Answer 1

Hi , Based on the error messages, it sounds like there is a driver conflict going. Let's see if the Print and Scan Doctor can be of assistance. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:
Connectivity:USB: Verifies that the USB connection from your computer to the HP product is working correctly.Network: Verifies that the network connection between your computer and your network is working correctly.Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.Driver Check: Checks for missing or corrupt driver files.Device Manager: Checks for problems in Device Manager that would prevent printing. Device Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary. Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).Port Match: Checks the port settings for the HP product.Device Conflicts: Checks for conflicts with other drivers, such as other printer brands.Ink Issues: Checks the cartridges and ink levels for issues that affect print quality.Print Settings: Checks and adjusts the print quality settings.Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.Scan Tests: Checks the scan mechanism, drivers, and registry entries.Source:Try the HP Print and Scan Doctor for Windows
Click here to download and run the Print and Scan Doctor> >>>>> www.hp.com/go/tools If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
If you see only green check marks (), the tool did not find any problems.If you see green wrenches (), the utility identified an issue and corrected it automatically.If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.If you see a red X (), follow the on-screen instructions to resolve the issue.
Thanks, I look forward to hearing back from you.