Error message 11556 password malfunction itunes 10.6.3

When opening itunes 10.6.3 I am asked for my password to the itunes account even though I have selected under parental controls do not open itunes store. Also, upon further review user name was shown as signed into itunes already when accessed through main website (not from my itunes library). When I logged out of itunes and relogged into itunes another window appeared that said content not available check my intenet connection (even though I am currently online).
please note this occurs after i enter my login name and password...
(recently i uploaded s beyonce video which has subsequently disappered from my itunes library)
Here is a screen shot of the error message that occurs after I enter my itunes login and password (unknown error 11556)!

Maybe some help here:
http://support.apple.com/kb/TS3297

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