Error message 11556 wehn trying to create a ring tone

Can anyone help me to sort this problem out? I am new to this and cannot create a ring tone from a song that i have purchased. I am logged in to the i tunes store, but i get an error message that says that i can't connect. Several others seem to have posted similar problems but i wondered how i can solve the message and create a ringtone.

Hi
I have the exact same problem but have since found in the Itunes help section that you can only create ringtones with songs that have a bell next to them. None of my music has a bell next to it so have been onto Itunes store to seek out a song that has and cant find any.
Help option states to see tunes with a bell, click view, options then tick the ring tones option. This works with songs you have already downloaded but it reckons it works too for Itunes store but it doesnt.
Anyone know how you find out from Itunes store which songs can be created into ringtones?
Thanks

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