Error Message 2755 w Quicktime itunes install
HI,
I have itunes version 6 and quicktime 7.3.1 on an HP PC running Windows XP Pro SP2 I wanted to download some things from NPR.com and the site seems to think I do NOT have itunes or quicktime. So it sends me to the download pages.
When I try to download itunes and quicktime together, I get an error message that says "The installation of quicktime did not complete successfully. itunes requires quicktime " (no error code)
When I tried installing JUST quicktime i get the message "the installer has encountered an unexpected error - this may indicate a problem with the package - The error code is 2755.
Any advice is most gratefully appreciated. Thanks!
Windows uninstaller : http://support.microsoft.com/kb/290301
Make sure your media is backed up to someplace safe and that you have all your account info, then go nuke your iTunes install.
*You have to get everything* and yes this will cost you your play list, counts, etc.
Empty the recycle bin and dump any temp files.
Now download a fresh copy of iTunes and install from that download.
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http://www.iphoneatlas.com/2008/09/10/itunes-8-workaround-for-5002-unknown-error -when-trying-to-update-apps/
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Good luck.
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With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
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Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
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Does it install properly for you?
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I had to close and restarted iTunes before I could use it properly.
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Hello murray103
Check out he article below to troubleshoot your install issues with iTunes. You may need to right click on the install file and click Run as Administrator.
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http://support.apple.com/kb/ht1926
Regards,
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Open itunes get error message, can't find iTunes folder! & doesn't open!
Hi, I have Downloaded iTunes but it some how has installed itself onto a USB pen drive that I had connected at the time. I have unplugged this and downloaded iTunes again...which seemed to go ok but when I click the iTunes icon an error message appears ' Cannot find iTunes folder, this is normally located in the My Music Folder' and will not open iTunes. I plug the USB pen in and it works fine! I have tried to copy & paste the files on the USB pen but it doesn't copy them properly...can anyone help?
Hello mvguillet,
Thank you for the details of the issue you are experiencing with installing the latest iTunes update. I recommend following the steps below:
Resolution
Follow these steps to resolve the issue:
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
I understand that you have already uninstalled iTunes, but when you get to this step, it is important to uninstall iTunes and the related components in the order listed in the link for that step.
You can find the full article here:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Thank you for using Apple Support Communities.
Best,
Sheila M.
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