Error message 403

Hello,
I have a HP 5520 All in one Printer and despite the fact that I have on previous occasions, used my scanner to email with no problems, it hasnt been working of late and the above error message keeps coming up.
I have tried all the suggestions listed with no avail and my scan to email app is not an available option for me to try. Please can you contact me directly with some help to fix this problem, that clearly is a common fault of the product.
Many Thanks

Hello Lily40,
Welcome to the HP Support Forums!
Am I under the correct understanding that the Scan to Email option is no longer in the Scan menu on the printer? Since I do not know all the suggestions you have tried, please don't get upset if I am doubling up on steps.
Try updating the firmware: HP ENVY 5640, 5660, 7640 and Officejet 5740, 8040 e-All-in-One Printer Series - Getting the Latest F...
Cheers!
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

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