Error message -42408--computer not authorized
I upgraded my iphone software and now when i connect my ipod, the computer is no longer authorized. when i try and authorize i get message "We could not copmoete your itunes store request. an unknown error occured (-42408). There was an error in the itunes store. Please try again later."
I have tried for 2 days, including "fixes" offered by itunes support to no avail.
I'm having the same problem with iTunes 9.0.3 and my 2nd Gen Nano (running 1.1.3).
The problem is with the few (5) protected tracks that I have left in my library (m4p files that have not been offerred as iTunes Plus upgrades). I do not know exactly when the problem started; my Nano syncs to a smart playlist that rotates its contents on the basis of what has not played recently; it may have started anytime within the last 2-6 weeks, and I first noticed the problem one week ago.
The problem started once these files were rotated onto the Nano: after they had been moved onto the Nano originally, upon each subsequent sync, when the Nano and iTunes connect to each other, iTunes tells me, even though my computer is authorized, that
"This computer is no longer authorized to play purchased items that are on the iPod. Would you like to authorize this computer for items puchased from the iTunes store?"
I click the "Authorize" button and, for the most part (at least for the first few days), iTunes would allow me to enter my password and then tell me that the computer was already authorized. Then, today, I too began getting the special -42408 message that loops me back to the original prompt.
I have no problems playing the m4p files on the Nano or on iTunes. So long as I can get it out of the 42408 loop that sends me back to the "Authorize" or not menu, the Nano will sync fine. Moreover, the same files will sync and play without any problems whatsoever to my iPhone 3G (3.1.3).
I have seen the relevant help article at I have seen the relevant help article at
http://support.apple.com/kb/TS1389
and have tried all it suggests, but nothing has helped the problem.
iTunes Store Customer Support advised me to deauthorize iTunes, delete iTunes Helper, delete iTunes, reinstall, and go, but this did nothing.
I did deauthorize and reauthorize iTunes about two weeks ago for an unrelated reason, and I do wonder if that could have triggered something. Again, I can't be certain, but this problem seems to have started after 9.0.3.
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Getting error message " You are not authorized to access the migration tool "
One of the users is noticed with error message " You are not authorized to access the migration tool " in SAP Cloud for Customer tenant. thanks
Hello Raj,
It seems that this user does not have proper authorization to perform Data Migration.
You need to go to the WorkCenter View Assignment for this user under his access rights & need to assign him the workcenter "Business Configuration" & under it, also assign him relevant access to Data Migration.
This shall fix the issue & the user shall not get this error while trying to perform Data Migration.
Steps:
1. Go to Workcneter: "Application and User Management => Business Users => Seerach for the suer who gets this error => Edit-> Access Rights => Click on Workcenter view Assignment tab & assign the above mentioned worokcenter access and save."
Let me know for any further queries.
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Ankur -
Typical - what on earth am I doing at this page and why was I sent here
Now I get a message saying there is an error and my content could not be saved
What is wrong with you people?
How can you make such a simple operation so complicated that it is festooned with error messages
LEARN THE MEANING OF FOOLPROOF YOU IMBICILESUnfortunately you've discovered too late how important it is to maintain an up-to-date backup of your iTunes library (and all other data of value). You could, before wiping the drive, have considered making use of a commercial data recovery service that could (albeit at considerable cost) have extracted your library from the hard disk, even if virus infected.
In the absence of that option, you will need to restore the content of your library from its original sources:
Depending on your location, you may be able to re-download any iTunes Store purchases that are still available on the Store
Likewise, most digital purchases from Amazon (including auto-rip copies of purchased CDs) should be available from the Amazon Cloud and via the Amazon Music application - the same may be true of other commercial sources for digital downloads
Content imported from your CDs will have to imported again
The specific situation that you describe regarding the music imported from your friend's external HDD suggests that either the source is badly organized and/or originates from a source other than iTunes (other media players may use alternative tags for information like artist, title, album, etc. that are not wholly consistent with how iTunes handle these). Without details of the issues you're seeing it is difficult to suggest a remedy other than going through the media album-by-album, track-by-track, and correcting the inconsistencies.
In the absence of a backup or access to the original library data there is no option other than painstakingly recreating your library as described above. As you do so, you'll now realize how important creating and maintaining backups are - in my case I have at all times three separate duplicates of my library, in two different locations, where none is ever more than a week old compared to the content of my master library. -
I keep getting the error message "-42408" and all of my apps got deleted on my iPhone. It says that I need to authorize my computer, so I tried than and that's when the error message showed up. I'm pretty ****** and want my apps to be back on my iPhone. Please help.
What version of iTunes are you using? The error you references seems to be connected with iTunes 9.0.4. That version of iTunes is not compatible with iOS 6. You need to update to the current version of iTunes.
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Im trying to download previously purchased itunes on a new PC, but get following error message "computer not authorized". How do I authorize new device? thanks,
cPress the Alt and S keys and choose Authorize this Computer, or click here, follow the instructions, click on Store in the menu bar, and choose Authorize this Computer.
(81383) -
Error message: this computer is not supported by the system recovery media.
I replaced a bad samasung hard drive in my Pavilion dv6z 3200 with a Seagate Momentus XT 750 GB 7200RPM SATA 6Gb/s 32 MB Cache 2.5 Inch Solid State Hybrid Drive ST750LX003 and when trying to restore Windows 7 64 bit OS get the error message "this computer is not supported by the system recovery media"
Is the new hdd at least as large a capacity as the original? Can be larger capacity, but sometimes smaller will cause error.
Enter BIOS by tapping F10 key. Is all system info intact/complete?
******Clicking the Thumbs-Up button is a way to say -Thanks!.******
**Click Accept as Solution on a Reply that solves your issue to help others** -
I get error message -42408 when trying to download itunes update 11.0.2 and I therefore can not update to that latest version. What can I do?
Hey there davidgor2!
I have found an article that should help you resolve this issue with updating your iTunes. The article can be found here:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
and the specific part of the article you will want to look at first is right here:
"Error 42023" through "Error 42408"
These alerts might occur when trying to authorize iTunes or during launch when iTunes checks for authorization information.
Install the latest iTunes from apple.com/itunes/download/
Remove the SC Info folder.
If that does not resolve the issue, see iTunes: "Error 42408" or "Error 42404" after upgrading to iTunes 9.0.3.
Thanks for using the Apple Support Communities!
Regards,
Braden -
I can't sync my iphone to itunes i get this error message "Iphone could not sync because the sync failed to start" Help? both my computer windows and my phone are on the current versions of ios and itunes
Hello lenmin,
Thanks for using Apple Support Communities.
To help resolve this issue where you're repeatedly prompted to authorize with your Apple ID in iTunes when syncing, please follow the directions in the article below.
iTunes: Missing folder or incorrect permissions may prevent authorization - Apple Support
Have a great weekend,
Alex H. -
Prompted to upgrade iTunes on computer. Won't let me and get error message MSVVR80.dll not found. Attempted to reinstall, won't let me. Can you have iTunes and iCloud on the same computer?
Try following the instructions of tt2 in https://discussions.apple.com/thread/5822086
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At the end of a synch I am getting the following error message "iTunes could not back up the iPod because the backup could not be saved on the computer". Any ideas on how to resolve?
See:
iOS: Troubleshooting backup issues in iTunes
Try going to iTunes>Preferences>Devices and delete the existing backup so iTunes creates an entire new one vice changing the existing one. -
Since my iPhone 4 updated I can no longer sync it or charge it with iTunes I get an error message ------>iTunes could not connect to this iPhone. An unknown error occurred (0xE000084)
From this support document http://support.apple.com/kb/TS3694 see this:
Unknown Error containing "0xE" when restoring
To resolve this issue, follow these steps. If you have a Windows computer with an Intel® 5 series/3400 series chipset, you may need updates for your chipset drivers. Learn about issues syncing iOS devices with P55 and related Intel Chipsets. -
I have recently updated my phone and am attempting to sync it. I got the error message "iTunes could not back up the iPhone because the backup was corrupt or not compatible with the iPhone". I deleted the backup, restarted my computer, and even restored the iPhone, but continue to get the same error message. What do I need to do now?
iTunes places the iPhone backup in the following location. Navigate there & delete everything in the backup folder, but not the folder itself. You will have to turn on "Show All Hidden Files & Folders" to see it:
Mac:~/Library/Application Support/MobileSync/Backup/
Windows XP:\Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Windows Vista and Windows 7:\Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\ -
I recently upgraded computer to Windows 7. When I open itunes I am able to see my music library, but unable to play. Gives an error message of "Could not be found". How do I retrieve my library contents?
Hello ehoff5,
I would be concerned too if I was not able to play my music in iTunes. It sounds like the music files may be in a location that iTunes is not expecting. I recommend reviewing the following articles to locate you music files on your computer:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/ts1408
Where are my iTunes files located?
http://support.apple.com/kb/ht1391
Thank you for using Apple Support Communities.
Best,
Sheila M. -
When attempting to install OS X Mountain Lion I get the following error message "We could not complete your purchase. OS X Mountain Lion is not compatible with this computer." Any idea what the issue might be?
Mama --
Which Mac??????
iMac, MacBook Pro, Mini,, what?
Go up to the Apple icon on the upper left hand corner of your screen (menu bar).
Click that, and then "More Info". and then "More Info" again.
What does it say? Here's what mine says: -
I have not been able to successfully back up my iPad to my MAC computer since 07/21/2013. I keep getting the error message "iTunes could not back up iPad "" because an error have occurred." Any suggestions on what I can do to resolve this error?
Hi there BuffaloSailor!
I have an article here with some troubleshooting suggestions for this issue:
iOS: Troubleshooting backup issues in iTunes
http://support.apple.com/kb/ts2529
Take care, and thanks for visiting the Apple Support Communities.
-Braden
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