Error message (-43), won't back up.

I'm trying to update my 3Gs. I continually get an error message (-43). Restarted the phone, iTunes is up to date, phone is charged. I'd rather not lose everything!

Hello there, Paul-n-Sue.
The following Knowledge Base article provides some great information and troubleshooting recommendations:
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/ts1814
You may also want to try downloading and installing the latest iTuens directly:
Apple - iTunes - Download iTunes Now
https://www.apple.com/itunes/download/
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

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iTunes places the iPhone backup in the following location. Navigate there & delete everything in the backup folder, but not the folder itself. You will have to turn on "Show All Hidden Files & Folders" to see it:
Mac:~/Library/Application Support/MobileSync/Backup/
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Hi Judy,
Im using windows 7 and im not a computer wizard, i've tried the method by using the instruction for Win7 but it does not work, same problem still exist.
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VBR,
ray

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babesharon
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The solution will be found here, select your computer type and software.
http://support.apple.com/kb/TS2529

Error Message: iTunes could not back up the iPhone because an error occurred

Error Message: iTunes could not back up the iPhone because an error occurred.
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Try a different usb to dock connector cable; ensure that your case isn't interfering with a good connection to the dock connector at the bottom of your phone; clean the dock connector at the bottom of your phone (e.g., with a dry toothbrush); troubleshoot your usb connection (http://support.apple.com/kb/TS1286)
I know this looks like a laundry list, but unfortunately it's hard to isolate the problem without a clear error message. If the problem persists, you might try posting in the iMac or iTunes forums for other ideas.

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ray

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More Info here > http://pondini.org/TM/Time_Capsule.html

Error message (-43), won't back up.

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