ERROR message 502 - Unable to access shopping cart

ok, this has been driving me CRAZY for months now. I am having a problem trying to access my shopping cart. It is an intermittent problem so I don't believe it would have anything to do with my anti-virus software. Also, I disabled it to troubleshoot.
Is anyone aware of this issue?
Thanks!!
yoli
presario 6000 Windows XP

If you want to shop then change your shopping prefs to '1 Click' and see if you can purchase. Then contact iTS Customer Service via the links on this page http://www.apple.com/support/itunes/store/buy_troubleshooting/ and fill out the form at the bottom describing your problem.
It is likely that your cart needs to be reset. This can happen when you place an item in the cart - don't purchase it - and then the item is removed from the iTS before you decide to purchase.
MJ

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Unable to access Shopping Cart

I am running iTunes 7.3.2 on Windows 2000. I can access the iTunes store and could move selections to my shopping cart until it became full, but I cannot access my shopping cart. I get the message, "We could not complete your iTunes request. An unknown error occurred (5002). There was an error in the iTunes Store. Please try again later." I've had this message for several days. Now I'm being told to delete or purchase items in the cart because it is full, but I can't access the cart. Argh! Any suggestions?

Hi ... I am also have the Shopping Cart related problem. It started yesterday afternoon - or at least that's when I noticed it. I was already logged into the iTunes Store, and made some selections. I went to check out, and then was prompted for my password to complete the purchase. This time, I noticed that it asked me to save my password for future purchases. I did not recall seeing this previously. I selected the option, and entered my password. My password was rejected twice. I went to look it up and verified it was correct.
I came back to my computer, and after fumbling around with logging in, logging out, rebooting, etc, I was able to finally make it in, but I was told that my credit card information was out of date or incorrect. I went through and posted all of my details. I was able to finally make the purchase, but have yet to be able to make the download. Whenever I attempt to retrieve my purchases, I am prompted with a message 'Unable to check for purchases. The iTunes Store is temporarily unavailable. Please try again later.' Fortunately, the purchase doesn't seem to have posted to my credit card .... yet.
I contacted support yesterday. No response, not even canned or auto acknowledge. This is very disappointing. First to have the problem, then not to get a prompt resolution - not even prompt auto receipt acknowledgement. Then I come here and see a lot of similar problems, all with similar lack of responsiveness but what seems clearly a larger problem on Apple's end.
If Apple wants to play in the consumer entertainment business, prompt responsiveness is expected for on demand sales. Else, they'll find another source. It's not true what one poster here said - you're not locked into Apple for your media. You might need to use iTunes to sync your media devices, but I have iPods and an Apple TV, and the media that feeds them isn't all from the iTunes Store, not even a quarter of it.
EDIT: After poking around some more, I did find a post about going to your profile and cleaning up your information there. I did notice that my email address was incorrect (which would explain the lack of response from support). I've updated that, but it may take a while to update for all resources, such as iTunes Store. I'll post an update if it resolves the issue.
Message was edited by: jthNET

Error 5002 - when trying to access shopping cart in iTunes

I've noticed some people had this error yesterday & it was apparently resolved, but I'm getting error 5002 today. Is this the same problem? Will it be sorted soon?

We are experiencing this sudden error now too. Up until last night, we were accessing our Cart. But, then after adding one more song and deleting some from the cart, we got the error and cannot access the account from any machine. In addition to this one, we have a brand new iMAC "24, dual Intel; a PowerBook G4, and a Gateway Laptop running XP. None of the machines can access this Cart. Our other iTunes account is fine, without problem. But, this account's cart is inaccessible. I can find no solution.

Was able to do expense claims previously on my iPad even when browser was only partially supported. Now ther is an error message and unable to access full stop, highly inconvenient. Raging to be honest as will everyone else !!!! What's going on?

BBit of communication as to what's giong to happen next please Apple?

PS - have found other posts indicating that clips smaller than 2s or sometimes 5s, or "short files" can cause this. Modern style editing often uses short takes ! Good grief I cannot believe Apple. Well I deleted a half a dozen short sections and can export, but now of course the video is a ruined piiece of junk and I need to re-do the whole thing, the sound etc. which is basically taking as much time as the original. And each time I re-do it I risk again this lovely error -50 and again trying to figure out what thing bugs it via trial and error instead of a REASONABLE ERROR MESSAGE POINTING TO THE CLIP IT CAN'T PROCESS. What a mess. I HATE this iMovie application - full of BUGS BUGS BUGS which Apple will not fix obviously, since I had this product for a few years and see just hundreds of hits on Google about this error with disappointed users. Such junk I cannot believe I paid money for it and Apple does not support it with fixes !!!
If anyone knows of a GOOD reasonably priced video editing program NOT from APPLE I am still looking for suggestions. I want to do more video in future, but obviously NOT with iMovie !!!

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See my thread here:
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The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Can't connect to the iTunes Store
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iTunes: Advanced iTunes Store troubleshooting
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http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
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I'm having the same problem - I get a 502 error message when trying to access my shopping cart - and I'm particularly angry because of the total lack of information about it - all I managed to discover is that some other people have the problem too, duh.
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ERROR message 502 - Unable to access shopping cart

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