Error Message -9812

What is this? Keep getting this message (since 12/25/05) while attempting to purchase videos or music for my new Ipod. Can any one help??

Still can't log on to the music store and getting the same message Error-9812. We need another service like this as itunes obviously cannnot handle the volume and needs more support staff to help us. Why pay the extra$ for a video ipod if you can't get on the music store and download anything??

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    http://support.apple.com/kb/ts3297?viewlocale=fr_fr
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