Error Message - "Adobe Premiere Elements.exe has stopped working"

This has happened before but I have been able to work out of it previously. Now no matter what I do (such as starting a new project) it crashes every time. I read alot of the posts/articles here about troubleshooting PE but to no avail. Basically I can capture, save, render, even "share" the project in other formats, but anytime I try to edit, or even watch any video in the viewer, it crashes. Even if I advance the video one frame it crashes! Event viewer reveals that the error event ID is 1000. Today's crashes have a time stamp of 0x46df9114, faulting module MSVCR80.dll. Yesterday's crashes list a different faulting module. There is also an exception code, fault offset, process ID. Not sure what information is needed. Any help is greatly appreciated - I am behind on an important project. Many thanks!
Specs:
Dell XPS 420
Windows Vista Home Premium 32 bit
Intel Core 2 Quad Q6600 2.4 GHz
4 GB RAM

First, Google "MSVCR80.dll" and limit to "Adobe Premiere." Leave off "Elements" for now. You will find plenty of articles and some in this forum (one very recently). Many will have Adobe KB articles on problems and what to do.
Next, this ARTICLE might yield some clues to any other problem, at the time of the crashes.
Good luck,
Hunt

Similar Messages

Adobe premiere elements.exe has stopped working

Hi,
Overclocked Quad Core 3.4
4 GB RAM
7900GS Graphics
Vista 64Bit SP1
Asus 5pk-e mobo with onboard sound and lan.
I've just captured 3 x Tapes of video footage from my Sony HC-3 DV Camcorder as i just can seem to work on the project. I keep getting:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Elements.exe
Application Version: 4.0.0.0
Application Timestamp: 46df9114
Fault Module Name: ImporterAVI.prm
Fault Module Version: 4.0.0.0
Fault Module Timestamp: 46df940a
Exception Code: c0000005
Exception Offset: 000058b7
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 2057
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
It's really anoying now. any ideas.

This is really anoying me now.
It's simply keeps crashing when zooming in and out the timeline and when browsing through the media.
All photos are in jpg and video is AVI imported from Sony HC3 using DV Tape and Premere Element 4.0
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Elements.exe
Application Version: 4.0.0.0
Application Timestamp: 46df9114
Fault Module Name: ImporterAVI.prm
Fault Module Version: 4.0.0.0
Fault Module Timestamp: 46df940a
Exception Code: c0000005
Exception Offset: 000058b7
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 2057
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
Any ideas?

Error message Adobe Premiere Pro CC has stopped working

I am working from a PC with Windows 7 and an i7 intel CPU. Premiere was working just fine and then one day it decided to throw errors at me when I try to place a clip on the timeline. The program will start up fine and import video clips, but won't allow me to add the clips to the timeline without presenting the error message. I have tried updating the drivers through Intel (some other form suggested this) but no luck. I also tried updating Premiere with hope that would fix it. I then uninstalled and reinstalled the program and still no change.
Anyone else had this problem?
Any answers would be great!

I have just had the same thing happen to me too. Everything has been working fine but today, Premiere has crashed/stopped working twice. I have managed to get back into it now, but it won't playback either the Source or Program Monitors, saying there is a 'Low-level exception in Adobe Player (Player)'.

I purchased Premiere Elements 13 a few weeks ago, it downloads without issue, but I can't open it. I get an error message that reads "Elements 13 has stopped working" HELP!!!

I purchased this online, downloaded it without issue, and it won't open. I get an error message that states "Elements 13 has stopped working"
I have removed it and redownloaded it several times, and still no luck... HELP!
When I contacted Adobe support that's all they suggested, to reinstall...

taveliben
What computer operating system?
Uninstall, free ccleaner run through, and reinstall with antivirus and firewall(s) disabled is not a bad idea. But, let us look at some other
factors before that.
1. When you try to open the program, how far do you get....Welcome Screen - clicking on Organizer or Video Editor or other?
Have you tried to open the program directly from the Adobe Premiere Elements.exe file after you have applied Run As Administrator to that file?
2. Does the problem exist with and without the antivirus and firewall(s) disabled? Are you working in a school or company network?
3. Are you working with a pen and tablet device instead of mouse?
4. Is your video card/graphics card driver version up to date according to the website of the manufacturer of the card?
4. Do you have the latest version of QuickTime installed and are you running the programs as administrator?
Let us start here and then decide what next based on the details in your reply.
Besides uninstall/ccleaner/reinstall, we may next try deleting the Adobe Premiere Elements Prefs file or the whole 13 Folder in which it
exists or installing the program in a newly created user account with administrative privileges and trying to run the program from there.
But, let us rule in or out the first 4.
Any questions or need clarification on any of the above, please do not hesitate to ask.
Thank you.
ATR

Adobe premiere elements 13 has stopped working message

Every time I open adobe premiere elements 13 and download any form of media, in about every 2-3 minutes when i'm editing my video, A message will come up stating that "Adobe Premiere Elements 13 has stopped working." It forces me to close the application. I went to a computer expert and he said that my computer meets all the requirements of the software and even exceeds some of them since it's only 2 years old. Why does this keep on happening to me and how do I fix it?

senseimike
Premiere Elements 13 on what computer operating system?
Have you updated 13 to 13.1 using an opened project's Help Menu/Update? If not, please do so.
Now the usual drill questions...
1. Do the problems exist with and without the antivirus and firewall(s) disabled?
2. Are you running the program as Administrator?
3. Are you using a pen and tablet device instead of a mouse?
4. Is your video card/graphics card up to date according to the web site of the manufacturer of the card. According
to the Device Manager/Display Adapters, how many video cards/graphics cards is your computer using? Are you running
a multi- monitor system?
5. Is the latest version of QuickTime installed on your computer along with Premiere Elements 13/13.1?
6. What are the properties of your source media including file extension and duration? Knowing brand/model/settings of the camera that
recorded the videos is probably the quickest way to get at that needed information. What project preset are you (manually) or the project
(automatically) setting?
7. What specific edits are you doing in the project when the program crashes/shuts down? Is there any consistency to the "stopped working"?
You talk about every 2 or 3 minutes in the workflow. But what is the size of the project by the time the problems set in....2 or 3 minutes
from the time you started the project or 2 or 3 minutes after you have been working on the project for 10 to 90 minutes?
Please review and consider the above, and then we will decide what next.
Thank you.
ATR

"Adobe Premiere Elements 13 has stopped working"

I got a copy of Premiere Elements 13 on "Black Friday" (one month ago). I am using stabilization and sometimes get "Adobe Premiere Elements 13 has stopped working". I have been guessing at the problem and run several experiments - one being; stabilize a clip in it's own project and create an MP4 to use in the final project. The latest clip seems to render fine, but crashes on playback (sometimes this happened on version 12 but not so consistently and often. I'm running 64 bit Windows 7 Home Premium, with 6GB RAM, 3.30GHz, Intel Core i3 - 4 core processor. I use two monitors with the built-in video hardware. Rendering max's out all four cores while stabilization taxes the RAM. Where can I look to find out more details about this problem (only guessing with anything less)? Thanks for the help.

Ray
Thanks for the reply with further details and results.
The generalization is that you (manually) or the project (automatically) sets the project preset to match the properties of the source media.
But, if you have more than one format to import, you can still import that "atypical" format into the project (a project cannot have more than one project preset). But, the Shake Stabilizer will not stabilize it since it's properties do not match the description of the project preset. You can easily understand this by looking at the description of the project preset that has been set for the project and comparing it with specification of your video source. But, I have not yet found that such a situation creates a project/program "stopped working" as in shutting down the project/program.
I suspect a major factor when you run into a Shake Stabilized induced project/program shutdown is computer resource demands of the feature for the video which is requiring the stabilization. And, I have found that the stabilization times can be long.
Consequently, if the Shake Stabilizer does not cause the project/program to shutdown when asked to stabilize a video clip (without other effects). I am very guarded in the outcome, especially stabilization times, when the Shake Stabilizer is asked to stabilize a video clip to which other effects have already been applied.
We will looking forward to your results.
Thank you.
ATR

I have downloaded Adobe Photoshop digitally but when i activated adobe I keep getting this error message Adobe Premiere Elements.exe - NO DISK. There is no disk in the drive. Please insert a disk into drive/device/harddisk/dr1

I have downloaded Adobe Photoshop digitally but when I activated adobe I keep getting this error message Adobe Premiere.exe - NO DISK - There is no disk in the drive. Please insert a disk into drive/device/harddisk/DR1

It sounds like you downloaded the wrong application, namely Adobe Premiere Elements.
If you meant Adobe Photoshop Elements, you're in the wrong forum. This is not the Elements forum.
Here's the link to the forum you want:
https://forums.adobe.com/community/photoshop_elements/content
If you mean Photoshop proper, since you are posting in the Photoshop forum, give version details and your system specs.
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

Merge to HDR Pro from LR5. After applying preset and during conversion of file, Iget an error message "Adobe Photoshop CC 2014 has stopped working" and closing PS

In LR5 i do: Merge to HDR Pro. After I apply my preset and PS attempts to convert HDR file, I get an error message from PS: "Adobe Photoshop CC 2014 has stopped working". Then PS Closes.
My source files are 5 NEF files of 28 MB. I select 16-bit, I also tried 8-bit. No difference. Same error message.
I have a Toshiba Quosmio X870 with Intel i7 3610QM @ 2,30 GHz, 16 GB RAM, Windows 7x64 HP SP 1, 7,3 Performance Index
Any suggestions?

As the crash report says - your outdated video card driver is crashing. You need to update your video card driver from the GPU maker's website (AMD/ATI in this case).

Adobe Premiere Elements 12 has stopped working

Running Premiere Elements 12 since last September. Although we don't always get along, it would always launch for me. This problem has been happening since Wednesday. I believe Microsoft updates were applied Wednesday morning, but not sure this affects the Elements startup. I applied the Premiere Elements 12 update on Wednesday morning, I though the installation said update 12.1.0.0, but it could have been 12.0.0.1. I remember a 12 and a 1 and a zero. The program starts, displays the spash screen, I click on Video Editor, which present the Existing Project or New Project tabs, clicking either of these causes the problem. Here are the details-
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Elements.exe
Application Version: 12.0.0.0
Application Timestamp: 530bd24a
Fault Module Name: WorkspaceManager.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 523cd2f7
Exception Code: c0000005
Exception Offset: 0000000000013070
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 548c
Additional Information 2: 548cd48eca8b94a71c47df1fc7a5ed12
Additional Information 3: 252a
Additional Information 4: 252a1a8470036fa2eb4b513e907014d9
Read our privacy statement online:
I find is interesting that I applied the update, but the app version is listed as 12.0.0.0, may give someone a clue. Control Panel says Premiere Elements 12.1.0.0 is installed. OS is Windows 7 54-bit. 8GB RAM.
Comments and suggestions welcome.

PolarBear74
The first question is "If you believe the problem set in with Microsoft Updates, did you roll back the Microsoft Updates?"
Your screenshoot looks OK. Where is the 12.0.0.0 that you say you see?
1. Check out the Adobe Premiere Elements Previews Folder and the Media Cache Folder for pile ups of preview files and conformed audio.
(See Libraries/Documents/Adobe/Premiere Elements/12.0). Also check for pile ups of conformed video (See Edit Menu/Preferences/Media and Media Cache Database and its "Clean" button.)
2. See Edit Menu/Preferences/Scratch Disks and let us know where they are directed and how much free hard drive space exists at that location(s).
3. Is the problem confined to all projects (new and old)?
4. If you have not already, please delete the Adobe Premiere Elements Prefs file.
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
12.0
and in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not solve the problem, then delete the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
Let us pause here. Please let us know the outcome.
Thanks.
ATR

Windows 8 - Photoshop CS5.1 crashes upon startup. Error message: "Adobe Photoshop CS5.1 has stopped working.A problem caused by the program to stop working correctly. Windows will close the program and notify you if a solution is available."

Hello!
I've had the student version of the Adobe Creative Suite 5.5 Design Premium software for several years now.
When I received my Windows 8 computer I installed the software with no issue.
Last week when I tried opening Photoshop I get the following error: "Adobe Photoshop CS5.1 has stopped working.A problem caused by the program to stop working correctly. Windows will close the program and notify you if a solution is available."
I deactivated and uninstalled the entire Creative Suite then reinstalled it. I am able to open the other programs, but still receive the same message for Photoshop.
What can I do?

I found the issue was with the Nik Filters I was using. The filters were messing with Photoshop's initializing. I uninstalled and reinstalled the filters and now Photoshop works like a charm.
It appears this forum is dead?!
Thankfully, I was able to troubleshoot on my own and figured out the problem...

"Adobe Premiere Elements 11 has stopped working"

Hi,
I have been having problems with getting Adobe Premiere Elements 11 to open. It was working fine for a year and then I haven't been able to get it to open. I have tried running the program as an administrator, uninstalling and reinstalling and deleting other material from my notebook but it always comes up with the same error message.
These are my computer details:
Manufacturer: Toshiba
Model: Notebook
Rating: 5.9 Windows Experience Index
Processor: Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz 2.40 GHz
Installed Memory (RAM): 8.00 GB (7.89 GB usable)
System type: 64-bit Operating System, x64-based processor
Pen and Touch: No Pen or Touch Input is available for this Display
Serial Number:
[personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]
[This is an open forum, not Adobe support, please do not post personal information]
[If you are posting using email, please turn your 'sig file' function OFF for posting]
Why is this occurring and how do I ensure that the program runs again? Looking at other forums and posts, I see that others have been having the same problem.@

•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
Do you have dual graphics adapters?
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

HT201317 error message...applephotostream.exe has stopped working. What does this mean and how do I get it corrected

how do i correct this....apple photo stream .exe has stopped working

You are better off using IE or Chrome to surf the net and access your email.
Apple has dropped support for Safari for Windows > Apple apparently kills Windows PC support in Safari 6.0

Adobe Premiere Elements 10 has stopped working Windows 7 Error Message - Can someone help?

Hello Everyone,
I wanted to checkout the new version of Adboe Premiere Elements 10 for doing some film editing so I downloaded the Trial Version using the Adobe Download Manager. Upon installation, I double-clicked the Elements icon and after a few seconds of trying to open, I get the following:
After surfing the web, I followed several steps to ensure I had all of the latest drivers for audio/video components and the latest version of QuickTime. I uninstalled and re-installed Elements 10 and ensured that my virus protection was turned off.
I am still getting the same error.
Can anyone help?
Thank you in advance!
Will

Will,
Welcome to the forum.
This ARTICLE has a checklist on getting PrE to work well on one's computer, and then it goes into tuning the computer and OS. Last, there are linked articles on troubleshooting, and on many aspects of one's computer and OS, when the general tune up tips do not fix things. If the checklist, and tuneup tips do not help, then step through the troubleshooting tips, one at a time, as they work up in "degree of difficulty."
Good luck,
Hunt

Error message: Adobe Photoshop CC 2014 has stopped working ...

I'm in a free trial version - I get this error message and photoshop closes. I've uninstalled and reinstalled. What could be causing this. (First time poster and complete newbie) ... TIA

Susan, May i know the operating system on which you are trying to install PS CC 2014?
Check Event Viewer for the Faulty module and share that information with me. http://support.microsoft.com/kb/308427
~ Arpit

"Adobe Premiere Pro CS6 has stopped working" but was working fine a week ago...

On my desktop (Dell XPS 8300), I keep getting the error message "Adobe Premiere Pro CS6 has stopped working" when openng up a previously created project or trying to create a new one in Premiere Pro CS6.
On my laptop (MS Surface Pro 2), I can load projects and edit them, but I cannot export media. When I try, it just sits there and does nothing. I've also tried sending it to Media Encoder, but that doesn't help either. Sometimes, it crashes too.
I'm running Windows 8.1 on both with the latest updates installed.
Oddly, this started roughly around the same time on both computers.
I've tried uninstalling and re-installing, but that didn't help.
I've run the Windows troubleshooter and that didn't help either.
I've tried running as an administrator, and running the program in compatibility mode for Windows 8, 7 and Vista - that doesn't solve the issue either.
At this point, I can't do any work and am even considering paying for CC even though I just dropped $700 on CS6 last year, but I'm wondering if that would even solve the issue, or if the CC version would also not work...

>started roughly around the same time on both computers
Most likely cause is a Windows update that changed "something" about the video system
Check the vendor site (NOT Windows update) for a newer video driver
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Error Message - "Adobe Premiere Elements.exe has stopped working"

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