Error message after creative cloud desktop app update

Everytime updates fails and i am gettin error message: Creative desktop cloud could not be installed. tryed to uninstalled, failted too. reinstallation aswell!
Helps help!

Without system information and otehr details nobody can advise specifically. as a start run the cleaner tool and try again:
http://www.adobe.com/support/contact/cscleanertool.html
Mylenium

Similar Messages

Why am I seeing a "Download Error" message in Creative Cloud Desktop app?

am connecting with the internet and my login info. is correct but always i have a massage say download error please contact customer support .
do i have to download it again ?

What browser, and have you tried with your firewall temporarily disabled?
Link for Download & Install & Setup & Activation problems may help
-Chat http://www.adobe.com/support/download-install/supportinfo/
OR
-Comodo Security kills download http://forums.adobe.com/thread/1460361?tstart=0
-http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
-http://forums.adobe.com/community/download_install_setup
-http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
-http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
-http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
-Server won't connect https://forums.adobe.com/thread/1233088

I get a download error on the creative cloud desktop app. When I click reload applications it remains the same. How can I get this message to be removed?

I get a download error on the creative cloud desktop app. When I click reload applications it remains the same. How can I get this message to be removed?

Hi Bericala,
Same issue has been discussed in the below mentioned link.
1) Creative Cloud "Download Error" message
2) Creative Cloud - Download error - stubborn error
Let me know if it helps.
P.S - If this or any other response helps answer your question, please take a moment to mark the response as helpful or correct to make it easier for future users to find the solution to the same issue
Thanks,
Eshant Jindal

I can't update Lightroom CC 6. Error message shows Creative Cloud desktop failed to update (error 50)

I can not update Lightroom 6. Error message says - creative Cloud destop failed to update (error 50) What is wrong?

error code 50 installing Adobe creative cloud
You may uninstall Adobe Creative Cloud and reinstall updated version.
https://creative.adobe.com/products/creative-cloud
Still face any issue please feel free to post here

Creative Cloud Desktop App Update 1.9.1.474 sets sync folder back to default (windows)

Hi All,
Second time this has happened with an update to Creative Cloud Desktop App (Windows).
Update completes correctly but then notice that file sync is going mad and is re-syncing everything but to the default location (usually user\username\ - in Win 8.1).
Last time this occurred I seemed to get some loss of files.
I've now let it re-sync everything to the default location and then resetting it to the previous location (where files are still present - but is on a different drive).
Surprised to hear Support (Swati) hasn't heard this occur before but thought it worth putting it out there to both warn others and see if its just me!
This was for definite with update 1.9.1.474 of Creative Cloud Desktop (And think it was with the previous mandatory release).
Cheers,
M

Hi Mark,
as you correctly point out with the recent update of the Creative Cloud Desktop app (1.9.1.474) we unfortunately introduced a bug which causes the creation of a new Creative Cloud Files folder, and re-sync of all content. This will only occur the first time the sync application runs after the update. This has caused understandable pain and confusion, for which we truly apologise.
The Creative Cloud Files app contains logic that supports the use of multiple Adobe IDs. This allows you to sign out of one ID and in to another, but keeps your Creative Cloud content separate. When you sign out and change IDs, the app moves the previous Creative Cloud Files folder and it's contents and appends it with the previously signed in ID (User@AdobeID). It then creates a new main folder and starts to sync content of the new ID.
The bug which I mentioned previously occurs, as the app believes an ID switch has taken place and as such, moves the current Creative Cloud Files folder and tries to append the previously signed in ID. As no switch has actually taken place it manifests as (Unknown). The app then creates a new main folder at syncs down the data.
Essentially what you end up with is a Creative Cloud Files folder with your newly sync'd data and a Creative Cloud Files (Unknown) folder that contains duplicate data.
This occurs once, after the last update completes.
The fix is to simply delete the Creative Cloud Files (Unknown) folder.
I would advise that you ensure you have no pending edits that you may have made offline and that you check the contents of the new, main Creative Cloud Files folder contains everything you expect it to. If not, check the contents of the Creative Cloud Files (Unknown) folder.
If there is still a discrepancy with your data, you can check on creative.adobe.com to confirm your data is there.
If you have any further problems or questions about this particular issue please email [email protected]

(2014) Creative Cloud Desktop App updates

I noticed in the recent Creative Cloud desktop apps the updates indicate in (2014). Are these apps actually different than the old CC apps for Photoshop, InDesign and Illustrator or once the update takes place the old update for the app without (2014) will fall off?

I do not know if this applies to any other Mac users, but, since this happens on my Mac (2009, so maybe that is a problem) every time the desktop app has an update, but the update will not install (ever since THE VERY DAY CC 2014 went live)
the magic bullet seems to be —
After getting rid of any trace of CC Desktop App
Delete Adobe Application Manager Folder (Applications ==>Utilities Folder ==> Adobe Application Manager)
Install new download of AAM
Install new download of CC Desktop App.

Creative Cloud Desktop App Update 1.7.0.413 doesn't install, error code 89

I am running CS6 on Windows 7 x64. The Creative Cloud updater is insisting that I run it's update to version 1.7.0.413, but it fails each time. I had a look at the file ...Temp\AdobeDownload\LBS.log, and found the message "ACC installation failed with status: 89" (full section of the log is below). I also had a look at Troubleshoot install issues with log files | CC but did not see anything there. The updater gives me only the two choices "Install Now" or "Quit", so I am dead in the water.
Any thoughts?
Thanks, Bruce
07/13/14 12:45:46:360 | [INFO] | | ACC | LBS | ETS | | | 3376 | Event Guid generated is: '8a1e5a0a-be2c-4461-a5a9-6542c7c89652'
07/13/14 12:45:46:360 | [ERROR] | | ACC | LBS | InstallThreadProc | | | 3376 | ACC installation failed with status: 89
07/13/14 12:45:46:361 | [ERROR] | | ACC | LBS | IPCWrapper | | | 3376 | Error sending IPC packet to ACC: -4
07/13/14 12:45:46:366 | [INFO] | | ACC | LBS | ETS | | | 11576 | Event with guid '8a1e5a0a-be2c-4461-a5a9-6542c7c89652' is being sent
07/13/14 12:45:46:368 | [INFO] | | ACC | LBS | ETS | | | 11484 | Waiting for the async thread to get the task completed
07/13/14 12:45:46:371 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | GetIEProxyInfo - No default proxy present on the user machine
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11088 | HTTP Request Status code 200.
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | The http request returned HTTP_Status:0 HttpCommunicator error:0
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ETS | | | 11576 | Async thread is completed. Now exiting from function.
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ApplicationFacade | | | 11484 | ACC installation end with exit code: 89
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ApplicationFacade | | | 11484 | ****************Closing LBS workflow*******************
07/13/14 12:45:46:502 | [INFO] | | ACC | LBS | LBSUtils | | | 8172 | Elevated LBS exited with return value: 89
07/13/14 12:45:46:502 | [INFO] | | ACC | LBS | ApplicationFacade | | | 8172 | ****************Closing LBS workflow*******************

This is actually the full text of the LBS workflow (the beginning was omitted from the original post).
07/13/14 12:42:40:107 | [INFO] | | ACC | LBS | ApplicationFacade | | | 11484 | ****************Starting LBS workflow*******************
07/13/14 12:42:40:117 | [INFO] | | ACC | LBS | WorkflowManager | | | 11484 | LBS launched in SELF-UPDATE mode
07/13/14 12:42:40:117 | [INFO] | | ACC | LBS | IPCWrapper | | | 11484 | Initializing Communication Channel with ACC with pipename: {F6EB1303-80E4-4C66-A7C5-00596AB0F809}
07/13/14 12:42:40:342 | [INFO] | | ACC | LBS | WorkflowManager | | | 11484 | ACCC System requirements check passed
07/13/14 12:42:42:002 | [INFO] | | ACC | LBS | ProductInfo | | | 11484 | Product Sap Code not specified in the product information file
07/13/14 12:42:42:002 | [INFO] | | ACC | LBS | ProductInfo | | | 11484 | Applet Version not specified in the product information file
07/13/14 12:42:42:002 | [INFO] | | ACC | LBS | ProductInfo | | | 11484 | Applet ID not specified in the product information file
07/13/14 12:42:42:002 | [INFO] | | ACC | LBS | ProductInfo | | | 11484 | Product locale not specified in the product information file
07/13/14 12:42:42:002 | [INFO] | | ACC | LBS | ProductInfo | | | 11484 | Product name not specified in the product information file
07/13/14 12:42:42:003 | [INFO] | | ACC | LBS | WorkflowManager | | | 11484 | Bootstrap LBS is successful
07/13/14 12:42:42:013 | [INFO] | | ACC | LBS | WorkflowManager | | | 11484 | Bootstrapper Lock acquired
07/13/14 12:42:42:023 | [INFO] | | ACC | LBS | WorkflowManager | | | 11484 | LBS Lock acquired
07/13/14 12:42:45:466 | [INFO] | | ACC | LBS | WorkflowManager | | | 11484 | PDM completed with error in downloading PIM with error 0
07/13/14 12:42:45:568 | [INFO] | | ACC | LBS | WorkflowManager | | | 11484 | Successfully downloaded pim at path C:\Users\Bruce\AppData\Local\Temp\{B61FBBED-59CE-46F5-9434-F97602EF8723}\CCLBS\PDIM\Adobe PIM.dll
07/13/14 12:42:45:594 | [INFO] | | ACC | LBS | WorkflowManager | | | 11484 | pim validation successful
07/13/14 12:42:45:654 | [INFO] | | ACC | LBS | WorkflowManager | | | 11484 | PIM loading is successful
07/13/14 12:42:45:664 | [INFO] | | ACC | LBS | InstallThreadProc | | | 3376 | Installing latest Adobe Creative Cloud
07/13/14 12:42:45:722 | [INFO] | | ACC | LBS | ETS | | | 3376 | Event Guid generated is: 'b1395ac2-b690-4c0c-b413-d463c2151798'
07/13/14 12:42:45:731 | [INFO] | | ACC | LBS | ETS | | | 11576 | Event with guid 'b1395ac2-b690-4c0c-b413-d463c2151798' is being sent
07/13/14 12:42:45:735 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | GetIEProxyInfo - No default proxy present on the user machine
07/13/14 12:42:45:836 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 10296 | HTTP Request Status code 200.
07/13/14 12:42:45:836 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | The http request returned HTTP_Status:0 HttpCommunicator error:0
07/13/14 12:43:43:832 | [INFO] | | ACC | LBS | ETS | | | 3376 | Event Guid generated is: '5ea7a9c4-bc9a-4636-b173-fab8bc23bf35'
07/13/14 12:43:43:839 | [INFO] | | ACC | LBS | ETS | | | 11576 | Event with guid '5ea7a9c4-bc9a-4636-b173-fab8bc23bf35' is being sent
07/13/14 12:43:43:844 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | GetIEProxyInfo - No default proxy present on the user machine
07/13/14 12:43:43:889 | [INFO] | | ACC | LBS | ETS | | | 3376 | Event Guid generated is: '24719e9d-510a-4795-a4de-77eee3b02aca'
07/13/14 12:43:43:944 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 10296 | HTTP Request Status code 200.
07/13/14 12:43:43:945 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | The http request returned HTTP_Status:0 HttpCommunicator error:0
07/13/14 12:43:43:945 | [INFO] | | ACC | LBS | ETS | | | 11576 | Event with guid '24719e9d-510a-4795-a4de-77eee3b02aca' is being sent
07/13/14 12:43:43:951 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | GetIEProxyInfo - No default proxy present on the user machine
07/13/14 12:43:44:045 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 10296 | HTTP Request Status code 200.
07/13/14 12:43:44:045 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | The http request returned HTTP_Status:0 HttpCommunicator error:0
07/13/14 12:43:46:123 | [INFO] | | ACC | LBS | IPCWrapper | | | 3376 | Sent IPC packet to quit ACC with data: <message><name>QUIT</name></message>
07/13/14 12:45:46:360 | [INFO] | | ACC | LBS | ETS | | | 3376 | Event Guid generated is: '8a1e5a0a-be2c-4461-a5a9-6542c7c89652'
07/13/14 12:45:46:360 | [ERROR] | | ACC | LBS | InstallThreadProc | | | 3376 | ACC installation failed with status: 89
07/13/14 12:45:46:361 | [ERROR] | | ACC | LBS | IPCWrapper | | | 3376 | Error sending IPC packet to ACC: -4
07/13/14 12:45:46:366 | [INFO] | | ACC | LBS | ETS | | | 11576 | Event with guid '8a1e5a0a-be2c-4461-a5a9-6542c7c89652' is being sent
07/13/14 12:45:46:368 | [INFO] | | ACC | LBS | ETS | | | 11484 | Waiting for the async thread to get the task completed
07/13/14 12:45:46:371 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | GetIEProxyInfo - No default proxy present on the user machine
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11088 | HTTP Request Status code 200.
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | The http request returned HTTP_Status:0 HttpCommunicator error:0
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ETS | | | 11576 | Async thread is completed. Now exiting from function.
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ApplicationFacade | | | 11484 | ACC installation end with exit code: 89
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ApplicationFacade | | | 11484 | ****************Closing LBS workflow*******************
07/13/14 12:45:46:502 | [INFO] | | ACC | LBS | LBSUtils | | | 8172 | Elevated LBS exited with return value: 89
07/13/14 12:45:46:502 | [INFO] | | ACC | LBS | ApplicationFacade | | | 8172 | ****************Closing LBS workflow*******************

Since I updated my Creative Cloud desktop App to its last version, my files are no longer synchronized. I received the "fail to synch files" and "server error" messages.

Since I updated my Creative Cloud desktop App to its last version, my files are no longer synchronized. I received the "fail to synch files" and "server error" messages.

Hi, Jeff.
I'm not on a network and I didn't change anything on my secutiy setups, so I got in touch to the customer support. They checked my computer and found nothing wrong, so they uploded some log files to analyse the case. I'm waiting for a answer.
Thanks for the tips.

Error Code 201 and 213 when trying to install any Adobe application / Update my Creative Cloud Desktop App. Have tried troubleshooting with Online Chat Agents, no luck.

I have been trying for 2 days now to get this resolved.
Computer hashard wired internet connection, running Windows 7 Home Premium. No other issues with downloading or uploading from any other sites or programs. No other network issues reported on other computers.
It started when I went to install Lightroom through my Creative Cloud. It prompted me to update my Creative Cloud Desktop App, which I went to do and then promptly got Error Code 201. I restarted my Creative Cloud and then skipped the update, hoping it was just an issue with that specific download. I clicked to install Lightroom and the same thing happened, Error code 201.
I restarted my machine, and tried again. Same issue.
I contacted Support. They had me go in and change a bunch of folder names to and add "old" to the end of them and then had me try using the Adobe Cleaner tool, which did not work. He had me go in and change some internet settings, still nothing. Same issues as before, only now with all the renaming of things I cannot even open programs I had previously been able to open like Photoshop.
He instructed me to reinstall the CC Desktop App because the Cleaner tool was not recognizing that it existed anymore (probably something to do with renaming files.. just saying) and now I get the 201 Error when I try to reinstall the CC Desktop App.
I ran out of time and had to stop after being on with them for over an hour.
Today I contact back and was instructed to create a new user account on my computer and try downloading and installing the application in the new user. Same errors. 213 at first, restarted my computer and then got Error Code 201 again.
I am getting really frustrated and really behind on my work. Any information someone could give me would be greatly appreciated. Currently waiting for a chat person to be available again.
Thank you for your time and assistance.

Meowia for Error 201 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html. Error 213 indicates there was problem locating the update or an incorrect URL. The troubleshooting steps are still the same as both errors are related to failure of the current network connection.

Updating Creative Cloud desktop app "failed to update.(Error code: 50)"

I'm attempting to update my Creative Cloud desktop app, but I keep getting this message "failed to update.(Error code: 50)". Any ideas on how I can complete the update? I'm using Win7 pro.

Clemaster83 please try utilizing the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to update the Creative Cloud Desktop application.

I keep getting error messages when installing creative cloud desktop app.

I was having a problem with downloading photoshop. The creative cloud pop window is just showing a spinning wheel, so I tried to reinstall the creative cloud desktop app but I'm getting an Error 1: Creative Cloud failed to install message. Help please?!

Wtf help please utilize the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to resolve your current error.

Illustrator CC2014 and Update Creative Cloud Desktop App

Hi,
I am using the Creative Cloud Student edition on Windows 8.1. Right now I have some problems with Illustrator and the Desktop App itself, however I absolutely need it to work right now for University. I try to explain the problem as clear as I can, I hope you can help me!
First, the problem I have with Illustrator: I installed the newest version (CC2014) a couple of weeks ago. It all worked fine at first. After some time, when opening the application, I got a message saying it can't be opened and that I should go to the .exe file and operate it as Administrator. When I clicked okay, Illustrator opened without me doing what I was told.. This kept going on for a couple of days until now. I cannot open it anymore, a message appears saying: The localized source files for this application could not be loaded. Fix this application or reinstall. Then try again. .The problem is, I cannot fix or reinstall the application, I can't even uninstall it (It says there were problems and not everything was uninstalled..) Now I don't know what to do?
Second, I cannot update my creative cloud desktop app. It says: Creative Cloud desktop could not be updated. Error Code: 50. I have searched for that error code, but could not find any explanation.
I would be very happy for your help!
Thank you in advance!

First, to uninstall and reinstall
-using the cleaner after uninstalling and before reinstalling may help
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Error 50 https://forums.adobe.com/thread/1432237 may help
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

The 'Apps' tab in my Creative Cloud Desktop app shows a Download Error

I have tried uninstalling, downloading, and reinstalling Creative Cloud Desktop and continue to get the Download Error prompt. It either shows the Download Error prompt or it continues to just think and think and think. All the other tabs work normally. I've also signed out and signed in of my CC account multiple times . . . with the same outcome.
All of this started after I had updated all the available updates . . . I was also looking to install Lightroom CC.

You may try providing full permissions to Adobe folders under ~/library/Application Support and /library/Application Support.
Then launch Creative Cloud app and try loading Apps list
Still same ?
Try below steps :
1)
Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
2)
Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
(Applications>Utiliites)
Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
3)
Trash Adobe Creative Cloud from Applications well.
4)
1) Right click on Finder icon and select "Go-ToFolder " option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
~/library
3)Then navigate to Application Support>Adobe.
Open Adobe folder and trash folders named AAMUpdater and OOBE.
5)
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.
/library
3)Then navigate to Application Support>Adobe.
Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.
6)
Click on the below link and download & run Adobe Cleaner tool :
Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/…
7)
Click on the below link and download and install Creative Cloud desktop app.
https://creative.adobe.com/products/creative-cloud

Creative cloud desktop app show APPD download error

Creative Cloud desktop app show APPS 'download error' - gives the option to reload applications or contact customer service
Reload doesn't work
I tried uninstalling and reinstalling the app - same error
Trouble began after I attempted to download a Bridge update which wouldn't complete

Spent 2.5 hours on support chat and screen sharing with adobe support today, and after many uninstalls, CC clean ups etc, they could not get it working.
Like you, it has always worked until today.
The only thing we could get to work was to login to os x as root user and run Creative cloud from there.
It's a PITA, but I am used to it because my desktop CC installer has been broken since last year, so I now have two computers with broken CC installers.
OS X Mavericks: Enable and disable the root user
good luck

Creative Cloud Desktop App Shows Download Error

I installed the Adobe Creative Cloud desktop app. When I click Install Adobe Apps I get an error message that says, "Download Error. Press Retry to try again or contact customer support." Pressing the Reload Applications button just repeats the same error. I disabled my antivirus, Windows firewall, bypassed my Cisco firewall and nothing changes. No error code number is given.
I'm running Windows 7 Pro, SP1, 32bit, 4Gb memory.
Any ideas?

Phone: 800-833-6687 (US daytime only 5AM-7PM PST, Monday-Friday).
Chat: For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

Error message after creative cloud desktop app update

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