Error message after installing Acrobat 8.1 in Vista

I bought the Technical Communication Suite in June 2008, and installed it on my old computer, which was Windows XP.
Now my old computer has died, and I just bought a new Dell Studio with Windows Vista 64 bit. So now I'm trying to install in the new computer. I turned off my virus protection software, and then installed FrameMaker and Acrobat.
 I received several FrameMaker errors which are now resolved, but I still have the following Acrobat error.
When I open a pdf file, I get a warning that says "A part of the Capture 3d plug-in has been damaged. To fix it you will need to repair the installation of Acrobat. This may have been a result of an anti-spyware application modifying the system's registry"
That doesn't make sense to me because I had turned off my virus protection before starting the install. I also tried rebooting at various times, but still get that message. However, I AM able to create pdf files, so I'm not sure if they're damaged in some way that I can't see. But even if they're OK, I certainly don't want to see that error message every time I create a pdf.
Any ideas?
Gilda Spitz

Thanks Bill. Sorry it took me so long to reply - today was my first chance to play with your suggestions.
Unfortunately I still have the error message about 3D not installing correctly. I did several updates to Acrobat 8, getting up to 8.1.6. Then I found an update for Acrobat 9 for VISTA 64 bit (which is what I have) so I tried that too. Still no luck getting rid of the error message.
I don't think the error message is causing any trouble because my pdfs seem fine, and I don't use the 3D functionalitiy. I thought that maybe I could just disable the 3D functionality, but I can't find a way to do that. Any ideas?
Gilda

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