Error message after installing Office 2013 from DVD

Question

After i install office 2013 on new Win 8.1 Pro laptop , i can start in control panel mail 32 bit option to configure accounts...
i found error in event logs:
Log Name:      Application
Source:        Application Error
Date:          2014-06-24 5:20:58 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      PMCHome
Description:
Faulting application name: rundll32.exe, version: 6.3.9600.16384, time stamp: 0x52158827
Faulting module name: KERNELBASE.dll, version: 6.3.9600.16656, time stamp: 0x531812f4
Exception code: 0xc06d007e
Fault offset: 0x00012c1a
Faulting process id: 0x1180
Faulting application start time: 0x01cf8ff2304d4f6f
Faulting application path: C:\Windows\SysWOW64\rundll32.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report Id: 6ebd5d06-fbe5-11e3-8263-7c7a9101e4d2
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-06-24T21:20:58.000000000Z" />
    <EventRecordID>1851</EventRecordID>
    <Channel>Application</Channel>
    <Computer>PMCHome</Computer>
    <Security />
  </System>
  <EventData>
    <Data>rundll32.exe</Data>
    <Data>6.3.9600.16384</Data>
    <Data>52158827</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>6.3.9600.16656</Data>
    <Data>531812f4</Data>
    <Data>c06d007e</Data>
    <Data>00012c1a</Data>
    <Data>1180</Data>
    <Data>01cf8ff2304d4f6f</Data>
    <Data>C:\Windows\SysWOW64\rundll32.exe</Data>
    <Data>C:\Windows\SYSTEM32\KERNELBASE.dll</Data>
    <Data>6ebd5d06-fbe5-11e3-8263-7c7a9101e4d2</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>
Can some answer why?
Fresh install, no errors in install at all
Regards

Answer 1

Hi,
Rundll32.exe is responsible for calling Windows DLL (or Dynamic Link Library) files and loading them into your PC's memory.
Usually the rundll32.exe Application error is not a straight forward error. There are lots of possible reasons for this error, includes a failed or incorrect installation or uninstallation of any softwares, which might have left erroneous Windows registry
entries.
Tracking down the exact issue can take lots of investigation. The severity of this error really depends, if everything works well for you, you can just ignore it. However, if you want to correct this, try below steps:
Since you notice this error right after you installed Office 2013, try to remove and re-install it using default setting.
Reboot your computer, many programs require a reboot for successful installation.
Try to update your computer drivers. This is usually the cause of lots of .dll file error.
Try to run the System File Checker tool (SFC.exe) to correct any incorrect system file. It is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files:
http://support.microsoft.com/kb/929833/en-us
Hope this helps.
Thanks,
Ethan Hua CHN
Forum Support
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