Error Message: alignment failure

Spouse changed magenta print cartridge, did not push * button, otherwise cartridge installed correctly. Now alignment error keeps popping up. Won't print colors correctly. Prints magenta under blue. Tried HP solutions. No help. changed print cartridge again, no help. Uninstalled printer, reinstalled-- no help. Tried contacting HP, no help. Please, someone must know what to do, this is a BRAND NEW HP Officejet Pro 8500 Wireless printer.

Please review this post and then post more details.  What your printer model?  What is your operating system?  Depending on the above youu may have options to request an alignment from either the driver's toolbox or the printer's front panel.
Bob Headrick,  HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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