Error message 'An unknown error occurred (-50)' It repeats this message when I plug my iPhone
When I open iTunes, I get the error message 'unknown error has occurred (-50)' It repeat this message when I plug my iPhone in and it will not let me sync!! Please help, I think this began after an update of iTunes, but it has not resolved after trying to revert to the earlier version.
Hi, Hoofin22.
Thank you for visiting Apple Support Communities.
Here are a couple articles that provide some helpful troubleshooting steps for error -50. Also make sure the most current version of iTunes is installed.
iTunes Store: "Error (-50)" when downloading purchased content
http://support.apple.com/kb/TS1583
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Error 13, 14, 35 and 50 (or -50)
These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different Dock Connector or Lightning Connector to USB cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. An incorrectly set default packet size can cause this error. Contact the software manufacturer that installed the packet-size modification for assistance. Or, follow this article by Microsoft to reset the packet size back to the default for Windows:How to reset Internet Protocol (TCP/IP).
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network.
Hope that helps,
Jason H.
Similar Messages
-
Hello People!
I'm getting an error message when I plug my iPhone 4 into my computer. It says, "This iPhone cannot be used because the Apple Moblie Device Service has not been started." What does this mean? I've never had this error before. It's also giving the same message with my iPod touch. Please help!
Thanks,
DanaGalYou can easily check whether you've the Apple Mobile Device in your computer.
Right click 'My Computer' , then Manage => Services and Applications => Services. Apple Mobile Device is listed in alphabetical order. If none, it means you've not download iTunes into your computer yet. If yes, please ensure the Apple Mobile Device is in 'Started' status.
Good luck -
Someone please help! I do not know how to fix this. It keeps saying my Mobile Device has not been started and I can't get my phone to show up in the iTunes window AT ALL. It will charge while plugged in, but it just won't come up in iTunes.
Sorry, the error message should read, "...the Apple Mobile Device service has not been started."
-
and also it will not sync
I'd start with the following document with that one:
iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows -
Hello anyone
I get a message when i plug in my ipod touch saying "cannot use this ipod because apple mobile service is not started" can anyone please help me with this problem...I had this message once before but I forgot how to correct itFrom the More Like This section on the right:
I get error message when I plug in iPhone 4s saying "This iPhone cannot be used because the Apple Mobile Device service is not started"
can't get my ipod to connect to tunes error message "cannot be used because the apple mobile device service is not started" fixes? Using Win XP
im trying to connect my ipod to itunes and its saying it cannot connect because the "Apple Mobile Device is not started" help
Or see: iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows -
My iPad is not recognized by Finder or iTunes when it is plugged into the computer. i ran the Restore sequence and got an error message stating "The iPad could not be restored. An unknown error occurred (1611). Can this be fixed?
iTunes: Specific update-and-restore error messages and advanced troubleshooting - http://support.apple.com/kb/TS3694 - relating to iPad, iPhone, iPod touch, iTunes
Security software issues covered in: iTunes: Troubleshooting security software issues - http://support.apple.com/kb/TS3125 -
I am unable to connect to the itunes store; I get the message 'Itunes could not be connected to the itunes store. An unknown error occured (-3212). Also when I plug my iphone in to the computer it doesn't ever pick it up please help!!
same here no solutions
-
I am trying to connect to apple store and keep getting the message unknown error occurred (-3212) what is this, and how do I fix it, so I can
access the store againRun it in compatibility mode and input the credentials.
Mylenium -
I got a error message when I sync my iPhone 5. The message saids "An unknown error occurred (-50)"
Restart your computer and your iPhone. If that doesn't resolve it see this thread: https://discussions.apple.com/thread/2264793
-
the ipad ipad cannot be restored. an unknown error occurred (3194). help on this problem please ?
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
Cheers, Tom -
I keep getting the following message when trying to update my iPhone: An error occurred while backing up this iPhone (-402636798) Help
You can not create an iCloud account on a PC, you may create one on an iPad, iPhone or a Mac
-
I can't seem to sync my iPhone to my computer; I keep getting this message: "iTunes could not connect to the iPhone because an error occurred while reading from this device." I get the same message with my iPad, even though they all share the same account. What can I do?
This could be caused by a USB connection issue. Make sure the iPhone is directly connected to the Mac using the USB cable it came with. Also, try disconnecting all other USB devices.
If you haven't already try resetting the iPhone by holding the Home and Sleep/Wake buttons until you see an Apple logo as described here:http://docs.info.apple.com/article.html?artnum=305743 -
I Put my iPod in my locker before lucnh and it was off, i went to go and turn it back on for math class and it wouldn't...... i plugged it into my computer and it says iPod is in recovery mode...... and it sujested that i update, and restore so i though okay.... it did the update but everything the restored comes it starts and stops and says "The iPod could not be restored. an unknown error occured (28). why does this keep happening?? please tell me i don't know what to do.......
Error 23, 28, 29: These errors may indicate a hardware issue with your device. Follow the steps in this article. Also attempt to restore while connected with the white USB Dock Connector cable that shipped with your device, on a known good computer and network to isolate this issue to the device. The MAC address being missing or the IMEI being the default value, (00 499901 064000 0), can also confirm a hardware issue. Out-of-date or incorrectly configured security software can also cause these errors.
http://support.apple.com/kb/TS3694#error28 -
I am trying to download iOS5 on my iPad and this is the message : "an error occurred while backing up this iPad (-37). Would you like to continue to update this iPad? Continuing will result in the loss of all content on this iPad" Pls advise what is my next step
continue to updatae your phone.
-
When trying to update to IOS6 i receive a error message that reads "an error occurred while bakcing up this iPhone (-5000). I have deleted and reinstalled Itunes on my PC. I have Windows XP. My current IOS is 4.3.1
Check the "More Like This" section to the right for similar issues and possible resolutions.
Maybe you are looking for
-
Problem loading data into write optimized dso.....
Hi , I am having problem loading the data from PSA to write optimised DSO I have changed the normal DSO into a Write Optimised DSO. I have 2 data sources to be loaded into the write optimized DSO. One for Demand and one for Inventory. The loading of
-
Hi All, I get the following Transport error when trying to transport 0Customer from BW Dev. to Quality. Number range interval for characteristic 0CITY is missing Message no. BRAIN049 Diagnosis The interval for number range object BIM0000093 of charac
-
MSSQL 2008 - Database size getting smaller after EHP upgrade??
Hi All, Did anyone observe the DB size of MSSQL 2008 after EHP upgrade? In my two system, after upgraded to EHP5 and EHP2 respectively, the database is getting smaller compare to before upgrade, estimated 5-10gb. EHP upgrade is unlike DBEXPORT, it sh
-
How to burn an "event's" photo contents to a dvd
Have an event with lots of photos. I'd like to burn the photo contents of that event to a dvd. Best way? Thx, Steve
-
Work item struck in 'Waiting Status'.
HI All, I have a problem with SRM custom workflows for PO and Invoice approval. Work flow has started but stuck in the status "waiting" at the first step 00002 "Parallel Section Between Approval " I've checked SWPC (continue workflows after crash)