Error message at the start up and won't start
Need to fix it urgently for my work.
InDesign CS6 Windows version.
I have clicked on “update” button for the Adobe products (design suite, I think) and it has completed the update this morning.
When I tried to start up InDesign, it gave me an error message at “loading short-cut” part (displayed at the startup in Indesign window).
The message said:
InDesign.exe has encountered a problem and needs to c,ose. We are sorry for the inconvenience.”
I tried to find the short-cut folder and delete them in the programme files but cannot locate those. Please let me know what is causing it and also how I can fix them. It was working fine until the update.
In order to be useful we need the exact message you see in the splash screen before it fails, and the exact error message at failure, and even then it may not help much on Windows.
Try rebooting the computer and see if it changes, and also see Replace Your Preferences. If it still isn't working after that, I'd be inclined to use System Restore to roll back to the day before the updates.
Similar Messages
-
Hello, i've been working with this issue for more than a week now. Have tried all the solutions on the net without any success.
Windows 7 home premium x64 is installed on the machine.
When trying to use any application using camera shows up a message, that webcam is used by another application. This pops up on Skype and Dell Webcamcentral. Ms Silverlight shows black screen, no message. The device is present under imaging devices in device manager. The driver installed is Microsoft 6/21/2006 ver. 6.1.7601.18208, status "device is working properly". Driver files: ksthunk.sys, usbvideo.sys and ctclsflt.sys after installing webcam central.
Here is what i tried:
1. Installing drivers from Dell.com in the correct order
2. Uninstalling webcam driver and letting windows install the driver from windows update.
3. Uninstalling windows driver and installing Quanta webcam driver before restart. Note, that in all 3 steps quanta driver never showed up in driver details in device manager.
4. Uninstalled skype.
4.Uninstalled all "usb root" in device manager, restarted, windows installed it's drivers, installed Dell_SX2210-Monitor_Webcam SW RC1.1_ R230103.
5. Uninstalled Webcamcentral, downloaded and installed ver 6.1 Skype.
6. Started windows in a clean boot state.
7. Installed process observer. Webcam is used only by skype, but skype gives "camera used by another app" error message.
8. Turned off laptop, removed ac power and battery, pressed power on button for 30 secs.
9. Tried to update driver through device manager - driver is up to date.
10. Reinstalled windows and installed chipset drivers + wireless drivers and let the windows update. Then installed all Dells drivers in the correct order.
11. Restored to the point before windows update and installed Dell drivers in the correct order.
12. Restored to the point after windows update again. Installed ms Silverlight, camera shows black screen. Room is light, tried a sheet of white paper close to the camera.
13. Tried different skype versions again, uninstalled skype.
14. Process observer shows that nothing uses webcam. Supportassist shows failure in webcam at all checkup stages. Supportassist suggests to turn of programs that might be using camera.
15. Tried all the steps before windows reinstall.
16. I gave up and ask for your help.
Here is Supportassist diagnostics log:
SupportAssist Log File
Sunday, April 12, 2015 6:42:12 PM
Overall Test Result: Failed
WEBCAM
Driver Provider:
Microsoft
Driver Version:
6.1.7601.18208, 6/21/2006
Capture To Screen Test
Test Started
4/12/2015 6:26:18 PM
Error Message:
Error creating the filter graph for rendering video.
4/12/2015 6:30:55 PM
Test Finished:
Failed (Error code: WWC02-7TM)
4/12/2015 6:30:55 PM
Capture To File Test
Test Started
4/12/2015 6:30:55 PM
Error Message:
Error creating the filter graph for rendering video.
4/12/2015 6:36:27 PM
Test Finished:
Failed (Error code: WWC01-XEI)
4/12/2015 6:36:27 PM
Edge Detection Test
Test Started
4/12/2015 6:36:28 PM
Error Message:
Unable to capture video frames.
4/12/2015 6:36:58 PM
Test Finished:
Failed (Error code: WWC09-VFH)
4/12/2015 6:36:58 PM
Luminance Depth Test
Test Started
4/12/2015 6:36:58 PM
Error Message:
Unable to capture video frames.
4/12/2015 6:37:28 PM
Test Finished:
Failed (Error code: WWC08-5TS)
4/12/2015 6:37:28 PM
RGB Channel Test
Test Started
4/12/2015 6:37:28 PM
Error Message:
Unable to capture video frames.
4/12/2015 6:37:59 PM
Test Finished:
Failed (Error code: WWC05-OKO)
4/12/2015 6:37:59 PM
RGB Color Depth Test
Test Started
4/12/2015 6:37:59 PM
Error Message:
Unable to capture video frames.
4/12/2015 6:38:29 PM
Test Finished:
Failed (Error code: WWC07-WLL)
4/12/2015 6:38:29 PM
RGB Line Amplifier Test
Test Started
4/12/2015 6:38:29 PM
Error Message:
Unable to capture video frames.
4/12/2015 6:39:00 PM
Test Finished:
Failed (Error code: WWC06-IV1)
4/12/2015 6:39:00 PM
RGB Line Driver Test
Test Started
4/12/2015 6:39:00 PM
Error Message:
Unable to capture video frames.
4/12/2015 6:39:30 PM
Test Finished:
Failed (Error code: WWC04-YMZ)
4/12/2015 6:39:30 PM
RGB Pixel Test
Test Started
4/12/2015 6:39:30 PM
Error Message:
Unable to capture video frames.
4/12/2015 6:40:00 PM
Test Finished:
Failed (Error code: WWC03-1VT)
4/12/2015 6:40:01 PM
System Summary
Product
Dell System XPS L502X
Service Tag
JQNQCT1
Express Service Code
429-708-457-81
Operating System
Operating System
Name
Microsoft Windows 7 Home Premium Edition (64-bit)
Service Pack
Service Pack 1
Build Number
7601
DirectX Version
11
Windows Directory
c:\windows
System Directory
c:\windows\system32
Maximum OS Memory
16.00 GB
System Name
INDRE-PC
User Name
Indre
Windows Experience Index
Base Score
5.9
Processor Subscore
7.5
Memory (RAM) Subscore
7.6
Graphics (Aero) Subscore
6.2
Gaming Graphics Subscore
6.2
Primary Disk Subscore
5.9
Assessment State
Valid Scores
Assessment Date
4/9/2015 7:23:35 AM
Windows Update
Automatic Updates
Automatic download and install
Last checked
2015-04-11 22:25:37
Security
Windows Update
Automatic Updates
Automatic download and install
Last checked
2015-04-11 22:25:37
Firewall - Windows Firewall
Windows Firewall Enabled
Yes
Motherboard
Manufacturer
Dell Inc.
Product
0NJT03
Chipset
Intel PCH HM67
ePPID
CN0NJT034864324S0399
BIOS
Vendor
Dell Inc.
Release Date
09/07/2012
BIOS Version String
A12
ROM Size
2.50 MB
SMBIOS
Version
2.6
ACPI Thermal Zones
TZ00
Current Temperature
65 C
TZ01
Current Temperature
65 C
Intel(R) Mobile Express Chipset SATA AHCI Controller
Interface
PCI
Location
PCI bus 0, device 31, function 2
Type
SATA Controller
Class
01h:06h:01h
PCI Identification
Vendor Name
Intel Corporation
Vendor ID
8086h
Device ID
1C03h
Revision
05h
Driver Provider
Intel
Driver Version
10.1.2.1004, 1-12-2011
Driver
c:\windows\system32\drivers\iastor.sys
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
Interface
PCI
Location
PCI bus 0, device 26, function 0
Type
USB EHCI Controller (USB 2.0)
Class
0Ch:03h:20h
PCI Identification
Vendor Name
Intel Corporation
Vendor ID
8086h
Device ID
1C2Dh
Revision
05h
Driver Provider
Intel
Driver Version
9.2.0.1013, 9-16-2010
Driver
c:\windows\system32\drivers\usbehci.sys
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
Interface
PCI
Location
PCI bus 0, device 29, function 0
Type
USB EHCI Controller (USB 2.0)
Class
0Ch:03h:20h
PCI Identification
Vendor Name
Intel Corporation
Vendor ID
8086h
Device ID
1C26h
Revision
05h
Driver Provider
Intel
Driver Version
9.2.0.1013, 9-16-2010
Driver
c:\windows\system32\drivers\usbehci.sys
Renesas Electronics USB 3.0 Host Controller
Interface
PCI Express x1
Location
PCI bus 4, device 0, function 0
Type
USB xHCI Controller (USB 3.0)
Class
0Ch:03h:30h
PCI Identification
Vendor Name
NEC Corporation
Vendor ID
1033h
Device ID
0194h
Revision
04h
Driver Provider
Renesas Electronics
Driver Version
2.1.27.0, 9-13-2011
Driver
c:\windows\system32\drivers\nusb3xhc.sys
Processors
Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz (CPU:0)
Name
Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz
Cores
4
Threads
8
Signature
206A7h
Family
6h
Model
2Ah
Technology
32 nm
Temperature
66 C
Performance
Max Qualified Speed
2.20 GHz
Max Turbo Boost Speed
3.09 GHz
Current Speed
2.79 GHz
Multiplier
x 28.0 (8 - 22)
Max Turbo Boost Ratio
x 31
Bus Speed
99.78 MHz
Features
MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, AVX, AES, XD, VMX, IDA
Cache Summary
L1 Data Cache
4 x 32.00 kB
L1 Instruction Cache
4 x 32.00 kB
L2 Cache
4 x 256.00 kB
L3 Cache
6.00 MB
Core : 0
Temperature
65 C
Threads
2
Core : 1
Temperature
69 C
Threads
2
Core : 2
Temperature
67 C
Threads
2
Core : 3
Temperature
66 C
Threads
2
L1 Data Cache
Quantity
4
Level
L1
Type
Data
Size
32.00 kB
Associativity
8-Way Set-Associative
Line Size
64 bytes
L1 Instruction Cache
Quantity
4
Level
L1
Type
Instruction
Size
32.00 kB
Associativity
8-Way Set-Associative
Line Size
64 bytes
L2 Cache
Quantity
4
Level
L2
Type
Unified
Size
256.00 kB
Associativity
8-Way Set-Associative
Line Size
64 bytes
L3 Cache
Quantity
1
Level
L3
Type
Unified
Size
6.00 MB
Associativity
12-Way Set-Associative
Line Size
64 bytes
Memory
System Memory
Total Physical Memory
8.00 GB
Maximum Supported Memory
8.00 GB
Page Files
Total Size
7.90 GB
Page File c:\pagefile.sys
Location
c:\pagefile.sys
Size
7.90 GB
4096 MB DDR3 (1333 MHz)
Source
SMBIOS
Memory Size
4.00 GB
Memory Type
DDR3 (1333 MHz)
Memory Manufacturer
Hynix/Hyundai
Memory Part Number
HMT351S6CFR8C-H9
Memory Serial Number
3280B845
4096 MB DDR3 (1333 MHz)
Source
SMBIOS
Memory Size
4.00 GB
Memory Type
DDR3 (1333 MHz)
Memory Manufacturer
Kingston
Memory Part Number
9905428-045.A00LF
Memory Serial Number
3A2D9D10
Batteries
Main Battery
Battery Name
Dell
Manufacturer Name
SIMPLO
Type
LION - Lithium Ion
Battery Serial Number
1130
Designed Capacity Percentage
13
Current Charge Percentage
100
Current Charge
7.23 Wh
Full Charged Capacity
7.23 Wh
Designed Capacity
57.72 Wh
Voltage
12.41 V
Communications
Network Card - Intel(R) Centrino(R) Wireless-N 1030
Vendor Name
Intel Corporation
Serial Number
4C-EB-42-82-35-6B
Interface
PCI Express x1
MAC Address
4c:eb:42:82:35:6b
Adapter Connected
Yes
Current Speed
117.00 Mbps
IP Address
192.168.0.129
IP Mask
255.255.255.0
Gateway IP Address
192.168.0.1
DHCP Server
192.168.0.1
Adapter DHCP Enabled
Yes
Driver Provider
Intel
Driver VIqb,
Make a system restore point.
Start, control panel, device manager, Go to the USB Controller section and click the + sign. Go to each USB Root Hub. right click on it, left click uninstall.
Restart your computer. When you login, the new hardware wizard will reinstall everything. Please be patient, it could take up to 2 minutes.
Try the webcam and see if it works.
If no, then the webcam became detached from the motherboard, usually near the webcam
Rick -
Why am i getting an error message saying new itunes library and itunes wont start up
every time i try to start up itunes an error message comes up saying new itunes library and itunes wont start up. I have no idea why this has happened as I havent used itunes in ages and havent knowingly changed anything since. does anyone have any ideas what the problem is. the last software update i got was in december
Go into the Control Panel for progams and try to repair the iTunes installation, or remove it and then reinstall.
tt2 -
Error Message on the printer - Remove and check right cartridge
How to fix error message: "remove and check right cartridge" which you have done numerous times, plus cleaned cartridge nozzle. Also, I have turned off power to printer, but nothing changed. Help for HP Officejet 7210 All-in-One needed.
This question was solved.
View Solution.Funny that multiple people have this problem appear just after 9/1 on multiple printers/all-in-ones. I wonder how many people have this problem and don't report it here. Mine is on a 2710a all-in-one in excellent condition except for this cartridge problem.
My contacts are not suddenly damaged and it is a relatively new well within the expiration date genuine HP cartridge that we have had for more than a few months. It has not been out of the printer nor has the printer been moved. It sits in a clean room with very little temperature variation from 72 degrees. All printers should be so lucky.
This is not the first time nor the first printer I've had cartridge problems with HP printers. This is my third one and I'm done with HP printers. I love all other aspects of the printer but this one is infuriating enough to sour me for good. -
I shut down and did a restart. uninstalled and reinstalled and still get the error message "firefox quit unexpectedly" and there is no response to the reopen button
There are some compatibility issues between the latest Flash player and some Firefox add-ons or settings. Could you see whether anything in this article helps: [[Flash 11.3 doesn't load video in Firefox]].
-
I try connecting to I tunes i get an error message with the error message IxE000068 any ideas
my ipod touch will continually be in the spinning wheel like it is shutting down mode and occasionally go to the start up screen nothing else. i tried connecting to the itunes and got an error message with the code IxE8000068 and saying itunes could not be connected to this ipod
Did the error number really start with
iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting -
Can receive but not send emails in Outlook 2010 - error message 0x8DE000006 The operation failed
I an @outlook.com email in my Outlook 2010 which worked well at first.
It now come up with the error message - error message 0x8DE000006 The operation failed and on my Sync Issues it has the following note:
19:35:57 Error: 3209. Server. We noticed some unusual activity in your Hotmail account. To help protect you, we've temporarily blocked your account..
19:35:57 Contact Support (with the live link which brought me here)
Which brought me here......any support would be amazing! Thanks19:35:57 Error: 3209. Server. We noticed some unusual activity in your Hotmail account. To help protect you, we've temporarily blocked your account..
From this message, it seems that your Outlook.com account is blocked due to some unusual activity. Please first try login to your webmail and check if you can send emails from there. If you can't send email even from webmail, we may try to follow the following
instructions to unblock your account to resolve the issue:
http://windows.microsoft.com/en-IN/windows/outlook/account-temporarily-blocked
Hope this helps.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected] -
When I connect my brand new ipod shuffle to the USB port I get an error message on the computer screen and the i-tunes software shuts down.
URGENT help please!!! I have looked everywhere on the internet and theres no information on anything
-
All of a sudden my iTunes stopped working, and I get the following error messages:
1. the program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem
and
2. iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 126).
Now I've checked the forums and followed the advice of uninstalling all Apple applications, rebooting, and reinstalling iTunes.
This is not working. I've tried installing as Administrator but doesn't make any difference at all.
There must be a way to fix this? I'm not a tech geek but I want to avoid having to take my laptop back to factory settings to sort this out.
ThanksClick here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99192) -
My iPod classic won't synch from iTunes. This is a recent problem. The error message reads "The iPod cannot be synched. An unknown error occurred (-39)." The end result is that the music will sync but photos will not sync. I am running current versions of software on the iPod and the iMac / iTunes. HELP! J
First try to resolve #2 by:
See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Featurs appin the Window Control Panel. Then reinstall all the Apple software components
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
- Try on another computer to help determine if computer or iPod problem
If you can resolve #1 and still get same message for #1 then you have to restore the iPod like the message says. -
I tried down loading mozilla firefox to use as a web browser. It was downloaded 100% then when prompted to "run" An error message comes up with a red cross and the message'This file is corrupted" and won't let me proceed. What do I do now?
It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.<br />
You can try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.
See http://kb.mozillazine.org/Unable_to_save_or_download_files -
Hi I have a question about shooting in Raw with my Canon EOS 6d.
I'm in the process of learning photography and my goal was to start shooting in raw.
I have Photoshop CS5. When I tried to edit my images in raw I received an error message stating, "The photoshop camera raw plug-in did not recognize the format. If these files are from a camera, you may need to update your camera raw plug in."
In researching the issue I read that to edit in raw you need a camera model requirement of at least 7.3 which only works with CS6. My version of CS5 is 6.0.0.205. Being new to all this I see that my options are to upgrade to CS6 or convert by using DNG converter and paying a monthly fee. Two things I know nothing about and don't know which is would be more beneficial.
I'd appreciate any advise on which route to go and how upgrade and what it may cost. THANKS in advance!
HeatherIn researching the issue I read that to edit in raw you need a camera model requirement of at least 7.3 which only works with CS6.
That is correct. Your camera was first supported by Camera Raw 7.3. Camera Raw 7.3 will not work with CS5. You need CS6 or CC.
Being new to all this I see that my options are to upgrade to CS6 or convert by using DNG converter and paying a monthly fee. Two things I know nothing about and don't know which is would be more beneficial.
I'd appreciate any advise on which route to go and how upgrade and what it may cost.
It all depends on your preferred workflow and your budget.
Using the DNG converter is free. There is no monthly fee. You use the converter to convert all Raw files from the EOS 6D to DNGs then edit the DNGs in CS5. That's an extra step every time - every photo. Some people don't like the extra step. Others don't mind.
Camera raw, DNG | Adobe Photoshop CC
Or you can upgrade to CS6 (non-Cloud) and pay the upgrade fee
Creative Suite 6
Or join the Cloud and pay the monthly fee
Or join the Photoshop Photography Program (US9.99/month) and get PS CC+LR -
what do i do when i try to sync my ipod touch to itunes and it shows me an error message that the sync session failed to start?
Hello brainiac08
Typically that error occurs because of a backup issue. Check out the article below to resolve it.
iOS: Troubleshooting backup issues in iTunes
http://support.apple.com/kb/ts2529
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
I am trying to update I-tunes, but I get the following error message. Service Apple Mobile Device failed to start and wants me to verify I have sufficient priveledges to start system services. I do not know what to do. I am the only user on my HP Pavillion laptop. Help!
Hi Iss9243,
Welcome to the Support Communities!
You've already tried some great troubleshooting steps, but the article below gives you quite a few more for this issue. Hope it helps ....
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
- Judy -
After updating to iTunes 5, I got an error message said the iPhone cannot be used because the Apple Moble Device service is not started. Any idea why and how to fix this? Thanks!
Please follow this article:
http://support.apple.com/kb/TS1567
it should help
let me know
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