Error message Blackberry App World

I have a Black berry 9300 curve and I have been getting the
following error message since before Christmas
When I try to access Blackberry App Word
the error message : A BlackBerry Identity update is
needed.  Would you like to installit now,
When I click yes It says
downloading Black Berry ID then stops at 65%
I press cancel then it says An update of Black Berry
identity is required before you can use BlackBerry App
World
Then I repeat the whole process again and it automatically
come up Installing BlackBerry Identity   it show 100 but
then my phone freezes.  The only way to remove this is
to pull the battery.   which I have done many times.  I have
also taken the phone to Telus for them to see what they can
do but they told me it is a BlackBerry App problem
Can anyone please help me with this... I cannot use
use my app world..  A little bit more info  I use the phone
for work and we are using Black Berry Enterprise Server.

Not sure if this will help, but a lot of people having problems with the BB ID update manage to get it working by doing the update when your wi-fi is on and connected. Give that a go and see if it works, otherwise you might be able to use an older version of AppWorld - you can get one (browse on your phone) at http://santo.asia/repository/bb-file/BlackBerryAppWorld.3.0.1.29.OS5/AppWorld.jad

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    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
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    Occam's Razor nearly always applies when troubleshooting technology issues!
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    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

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    There is a solution proposed on another post, Click Here to access the post. You can mark this one as solved if the proposed fix helps. I have a colleague with the same error, I will see if there is another fix I can figure and advise.

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    I have had my BB Curve 9300 for over a year and recenlty not been able to log into my BlackBerry App World for some reason.
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    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

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