ERROR MESSAGE C03 BT Vision

Question

I am having no luck in resolving the problems I am having with BT Vision. Endless phonecalls and emails later and knowone seems to be able to help. I recently ordered a phoneline/broadband/vision package from BT. My activation date was 6th June. My broadband and phoneline are working fine....but when i try to install BT vision I get the C03 error message.
When i look at my account online and track my order i get th following info (the red text seem to be error messages)
Your order summary There is an issue to the Provision or Completion of your order, please see below for the details.
Status: In Progress Reference number:
Order placed on: Thu 19 May 2011
 TV - BT Vision value pack offer 0910 A
Your equipment delivery
Equmlipment deliveryMon 06 Jun
Dispatched
Track This Item
Equipment ordered: BT Vision Spare Remote Control, BT Vision Welcome Pack (Black Box), Vision+ Box Black Dispatched by Royal Mail Tracked: Delivery date: Mon 06 Jun 2011
Your activation date
Your Vision service should be working although we are awaiting for the final stage of your order to complete, if there are any problems we will contact you.
Activation DateUp to midnight
Mon 06 Jun
In Progress
Activation: Your Vision service can be activated at any time up to midnight on your activation date, if you have set-up and installed your service but seem to have trouble connecting, please try again after this time.
Product informationBT Vision value pack offer 0910 A BT Vision - PPV, BT Vision Gold Pack, BT Vision - PVR Phone number:
Record up to 80 hours of live TV
Watch, pause and rewind Freeview channels
Choice of viewing packs from Film Club, Sport, Kids and Music
TV and Replay packs included
Please note - the number(s) quoted above may be subject to change, if they do change we will contact you to confirm.
 Broadband and Calls
Your equipment delivery
Equmlipment deliveryMon 06 Jun
Dispatched
Equipment ordered: BT Home Hub 3.0 Welcome Pack, BT Home Hub 3.0 Black Dispatched by Royal Mail Tracked: Tracking ref: Delivery date: Mon 06 Jun 2011 Delivery address:
Your activation date
Your Line order is in hand with a member of our team and we will keep you updated with progress. Please continue to check online for further updates
Activation DateUp to midnight
Mon 06 Jun
In Progress
Activation: Your service can be activated at any time up to midnight on your activation date. If you have trouble connecting, please try again after this time.
Order Tracking HelpBroadband - BT Total Broadband Option 1
Your activation date
There is a delay to the provision of your Broadband order which we are currently investigating with our suppliers. We will keep you informed of any progress, please keep checking online for further updates.
Activation DateUp to midnight
Mon 06 Jun
 Phone line - Unlimited Weekend Plan
Your Phone line service will cease on Fri 20 May 2011Your activation date   
Activation DateUp to midnight
Fri 20 May
Complete
Activation: Your service can be activated at any time up to midnight on your activation date. If you have trouble connecting, please try again after this time.
Order Tracking Help
CAN SOMEONE PLEASE HELP or guide me in the right direction.

Answer 1

It's a mare, I had the same issue when ordering BB/Phone/BT Vision for my ex wife, in the end it took 4 weeks for them to get the Vision box to me (they kept on NOT processing the order correctly each week) and when it eventually came, I got the CO3 error, NOBODY at BT India could assist, tried all the normal checks etc, kept telling me to wait 24 hours and 'it will be ok sir I assure you', it never was, in the end I read on a forum that they need to add the 'quality of service' to the order, whatever this is?    I called again and suggested this and hey presto, it then worked!!!!     This has happened to me twice now, why aren't they automatically doing this process?     I need to order this all again now for my new apartment, going to tell them to do this, bet they don't even know what it is on the sales team!!