Error message : can't connect to I Tunes store ?

I purchased a Tv episode from ITUnes that won't open. When I try to report the problem I'm eceiving this error message.
Help?
Thanks...

Hello Stefansoehne,
And welcome to Apple Discussions!
Try flushing your DNS cache by issuing the following command in a Terminal window. Many other users receiving the same error have reported that they were able to resolve the issue by clearing out the DNS cache.
*sudo dscacheutil -flushcache*
(You'll need to enter your Admin password)
Hope it helps.
B-rock

Similar Messages

  • I am using only one Apple ID. The problem, since iOS 6,  is the App Store purchased items screen just shows loading screen  it finally crashes or gives the error message 'can not connect to  Apple store'

    I am using only one Apple ID. The problem, since iOS 6,  is the App Store purchased items screen just shows loading screen  it finally crashes or gives the error message 'can not connect to  Apple store'

    I am using only one Apple ID. The problem, since iOS 6,  is the App Store purchased items screen just shows loading screen  it finally crashes or gives the error message 'can not connect to  Apple store'

  • HT5622 Can't connect to I tunes store keeps saying retry...

    Can't connect to i tunes store keeps saying retry

    Look for help here.
    Can't connect to the iTunes Store - Support - Apple
    And Here...
    Best Fixes for 'Cannot Connect to iTunes Store' Errors | iPad Insight
    You can also try resetting your router. Unplug it from power for about 30 seconds and then plug it in again. Reboot your iPad as well.
    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

  • Every time I try to connect to the iTunes Store I get this error message   "iTunes could connect to the iTunes Store. The host is down. Make sure your network connection is active and try again."  2011 2.3 GHz i5 Mac Mini 8GB ram OS 10.7.2 iTunes ver 10.5

    Every time I try to connect to the iTunes Store I get this error message
    "iTunes could connect to the iTunes Store. The host is down.
    Make sure your network connection is active and try again."
    2011 2.3 GHz i5 Mac Mini
    8GB ram
    OS 10.7.2
    iTunes ver 10.5.1
    My internet connection is fine.
    Anyone know how to fix this? Every reference I have found is old, nothing recent like Lion or newest ver of iTunes.
    Help Please!

    Hey thatssoivi,
    If you are having an issue with being unable to connect to the iTunes store, I would suggest that you troubleshoot using the steps in this article - 
    iTunes for Windows: iTunes Store connection troubleshooting - Apple Support
    Thanks for using Apple Support Communities.
    Be well,
    Brett L 

  • Ibooks will not open the featured books page and gives an error message can't connect to iTunes Store. I have logged out and back in again and have restarted neither have worked. Any other suggestions?

    ibooks will not open the featured page on my ipad and gives an error message that it can't connect to iTunes Store, despite the other tabs working. I have signed out and back in again I have restarted neither worked . What else can I do?

    Hello Tm115,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Best of luck,
    Mario

  • TS1424 can't connect to i tunes store for app update only

    Hi, when i need to do an update for any apps i get this message cannot connect to i tunes store!!
    But to do any apps download it works fine and i don't get this message?

    Hello Barneykaren,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Best of luck,
    Mario

  • HT5113 "Invalid code error" and "can't connect to the iTunes Store." Any suggestions?

    I keep getting an "invalid code error" when trying to preview a course with the enroll code. When I click on the link to the course, I get an error that says "can't connect to the iTunes Store." Any suggestions?
    I tried previewing a test course I made about a year ago. I was able to request access to the course, went into Course Manager and approved it, but hours later it still says awaiting approval on my iPad.
    Any ideas as to what could be going on, aside from a cruel April Fool's joke?
    Thanks.
    David

    How about trying to sign out of your account on the iPad, restart the iPad, sign back into the account and then try again?
    Settings>Store>Apple ID - tap on your ID and sign out - restart - go back - sign in.
    Other than going through the support article - if you haven't already done so - the only other thing I can think of is to reset/reboot the iPad. That can clear the memory and it does help solve a lot of "hinky" issues.
    Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

  • Error Message - Can't Connect

    Hey,
    Everytime I try to connect to the iTunes Music Store, I receive an error message that tells me that I am unable to connect because my internet connection timed out. However, I am able to get on my web browser and everything with no problem. I have done everything that iTunes has told me to and it still has not helped.
    Any suggestions?

    i am having the same problem since i switched internet suppliers. i went form shaw to telus any suggestions people??

  • Error message can't connect to iTunes Store

    I cannot make a purchase in playing mirrors of Albion on my iPad retina.  Don't seem to have issues on other devices or applications outside this game

    Try restarting and the iPhone.
    If that doesn't do it, one thing that others have done to fix this is manually set the time incorrectly (Settings > General > Date & Time), test again, and then set it back to the correct time.
    You can also take a look at this Apple doc for other ideas -> Can't connect to the iTunes Store

  • Can't access ITunes. Error message"Can't connect to iTunes store"

    Help!

    Try restarting and the iPhone.
    If that doesn't do it, one thing that others have done to fix this is manually set the time incorrectly (Settings > General > Date & Time), test again, and then set it back to the correct time.
    You can also take a look at this Apple doc for other ideas -> Can't connect to the iTunes Store

  • HT2693 I can't update my applications. When I try it says can't connect to I tunes store

    I am having problems updating my apps. I have tried before and it worked. One I tried and forgot my password, it stopped working. I can still by apps from the app store. But when I try to update them it says can't connect to the I tunes store.

    i bought my daughter an ipod touch and i can not connect facetime from my iphone 4. i get a picture on both but the one that's calling continues to ring and says connecting. is this a firewall issue?

  • I Tunes can't connect to I Tunes Store

    Haven't been able to download songs for 6 weeks - worked fine before that. Get error message to check network settings, but all working fine - in possible related issue, can't access secure websites (example, Yahoo mail)through Safari, but no problem accesssing same websites using Firefox.(Safari can’t open the page “https://login.yahoo.com/config/mail?.intl=us” because it can’t find the server “login.yahoo.com”.)

    Make sure you allow ports 3689 (TCP) and 5353 (UDP) access in your security software. if that doesn't work, try disabling your security software.

  • Can't connect to I-Tunes store

    Every time I try to go to the store I get a message that says, "itunes cannot connect to the itunes store. The network connection timed out." My connection to Itunes has been fine up till now. This has been happening for the past 2 days. Below is the diagnostics log. Please help!
    Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
    Compaq-Presario FK586AA-ABA SR5610F
    iTunes 10.1.2.17
    QuickTime 7.6.9
    FairPlay 1.10.24
    Apple Application Support 1.4.1
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.3.1.3
    Apple Mobile Device Driver not found.
    Bonjour 2.0.4.0 (214.3)
    Gracenote SDK 1.8.2.457
    Gracenote MusicID 1.8.2.89
    Gracenote Submit 1.8.2.123
    Gracenote DSP 1.8.2.34
    iTunes Serial Number 7DCE80AC9B5D6D2F
    Current user is not an administrator.
    The current local date and time is 2011-02-01 17:52:00.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    NVIDIA, NVIDIA GeForce 6150SE nForce 430
    ** External Plug-ins Information **
    No external plug-ins installed.
    Genius ID: 77c966af7cbfc9a9728b6e791d5bbe70
    iPodService 10.1.2.17 is currently running.
    iTunesHelper 10.1.2.17 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {60DD5877-C6BC-4CDB-95A0-AA9DB8E633FE}
    Description: Broadcom 802.11g Network Adapter
    IP Address: 192.168.1.102
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.1.1
    DHCP Enabled: Yes
    DHCP Server: 192.168.1.1
    Lease Obtained: Tue Feb 01 11:34:41 2011
    Lease Expires: Wed Feb 02 11:34:41 2011
    DNS Servers: 68.87.68.166
    68.87.74.166
    Adapter Name: {A98ED8F2-CD2A-4269-A79F-2F73FC9DEF54}
    Description: NVIDIA nForce 10/100 Mbps Ethernet
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Wed Dec 31 19:00:00 1969
    Lease Expires: Wed Dec 31 19:00:00 1969
    DNS Servers:
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: Yes
    HTTP Proxy: 127.0.0.1:8992
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Disabled
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple web site was unsuccessful.
    The network connection timed out.
    Basic connection to the store failed.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    The network connection timed out.
    Last successful iTunes Store access was 2011-01-26 16:39:08.

    Just wondering, is your ISP Time Warner? Someone posted TW was having problems with the iTunes store - maybe that got fixed.

  • HT1414 Can't connect to I tunes store on my iPad. Help!

    Can't connect to iTunes.  Have Internet connection

    Go to Settings>General>Date & Time and change the date to a few months in the future and then re-try.

  • HELP tried all suggestions and still can't connect to I-tunes store

    I know this has been posted a million times, but I'm still having problems. It's telling me the network was refused. Diagnostics says connection to the store was successful and I've done permit all on Norton for the firewall. Does anyone have a suggestion?????? HELP

    just checking. have you permitted iTunesHelper in Norton as well? see:
    iTunes cannot connect to the Music Store or Shared Music after installing Norton Internet Security

Maybe you are looking for