Error message : can't connect to I Tunes store ?
I purchased a Tv episode from ITUnes that won't open. When I try to report the problem I'm eceiving this error message.
Help?
Thanks...
Hello Stefansoehne,
And welcome to Apple Discussions!
Try flushing your DNS cache by issuing the following command in a Terminal window. Many other users receiving the same error have reported that they were able to resolve the issue by clearing out the DNS cache.
*sudo dscacheutil -flushcache*
(You'll need to enter your Admin password)
Hope it helps.
B-rock
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Look for help here.
Can't connect to the iTunes Store - Support - Apple
And Here...
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Help Please!Hey thatssoivi,
If you are having an issue with being unable to connect to the iTunes store, I would suggest that you troubleshoot using the steps in this article -
iTunes for Windows: iTunes Store connection troubleshooting - Apple Support
Thanks for using Apple Support Communities.
Be well,
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Hello Tm115,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Best of luck,
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Thanks for using Apple Support Communities.
For more information on this, take a look at:
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Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
Compaq-Presario FK586AA-ABA SR5610F
iTunes 10.1.2.17
QuickTime 7.6.9
FairPlay 1.10.24
Apple Application Support 1.4.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.3.1.3
Apple Mobile Device Driver not found.
Bonjour 2.0.4.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 7DCE80AC9B5D6D2F
Current user is not an administrator.
The current local date and time is 2011-02-01 17:52:00.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce 6150SE nForce 430
** External Plug-ins Information **
No external plug-ins installed.
Genius ID: 77c966af7cbfc9a9728b6e791d5bbe70
iPodService 10.1.2.17 is currently running.
iTunesHelper 10.1.2.17 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {60DD5877-C6BC-4CDB-95A0-AA9DB8E633FE}
Description: Broadcom 802.11g Network Adapter
IP Address: 192.168.1.102
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Tue Feb 01 11:34:41 2011
Lease Expires: Wed Feb 02 11:34:41 2011
DNS Servers: 68.87.68.166
68.87.74.166
Adapter Name: {A98ED8F2-CD2A-4269-A79F-2F73FC9DEF54}
Description: NVIDIA nForce 10/100 Mbps Ethernet
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 127.0.0.1:8992
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2011-01-26 16:39:08.Just wondering, is your ISP Time Warner? Someone posted TW was having problems with the iTunes store - maybe that got fixed.
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Go to Settings>General>Date & Time and change the date to a few months in the future and then re-try.
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