Error Message: Can't Find iTunes Folder, Can't Create It

All was well until suddenly iTunes (9.02) won't open...and earlier versions won't let themselves be
installed (OS 10.4.11 on G4).
I used Norton to unerase any folder with a name like Music or iTunes...to no avail.
I'd hate to think I have to reinstall my OS. The trouble began shortly after I accidentally disconnected
my iPod Touch without ejecting its icon in iTunes.
Can anyone offer a solution? Thanks!

You don't need to reinstall the OS to reinstall iTunes.
Go to HD>Library>Receipts - remove the iTunesX.pkg to the trash.
Drag your iTunes app to the trash. B/U your iTunes Library and .xml files. B/U your iTS purchases.
http://www.apple.com/downloads/macosx/apple/ipod_itunes/itunes802formac.html
Find the folder - Previous iTunes Libraries in the iTunes folder - in there is a copy of your previous libraries files- select the one that is the date of your upgrade to iTunes 9. Make a copy and rename it - iTunes Library - replace the file named the same in the iTunes Folder. Any additions to iTunes under iTunes 9 will not be in the data base so you will have to add them back once iTunes is open again.
When iTunes upgrades your iTunes it creates a copy of the original Library file before updating - that way if there is a problem you have a Library file to revert to - however when it upgrades it changes something so the older version will not work with the new version. Before launching the downgraded version of iTunes you need to copy/rename/replace the iTunes Library file that is created when you install the downgraded version of iTunes.
Repair permissions with Disk Utility.
Open iTunes - if all is well you can empty the trash.
MJ

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Open itunes get error message, can't find iTunes folder! & doesn't open!

Hi, I have Downloaded iTunes but it some how has installed itself onto a USB pen drive that I had connected at the time. I have unplugged this and downloaded iTunes again...which seemed to go ok but when I click the iTunes icon an error message appears ' Cannot find iTunes folder, this is normally located in the My Music Folder' and will not open iTunes. I plug the USB pen in and it works fine! I have tried to copy & paste the files on the USB pen but it doesn't copy them properly...can anyone help?

Hello mvguillet,
Thank you for the details of the issue you are experiencing with installing the latest iTunes update. I recommend following the steps below:
Resolution
Follow these steps to resolve the issue:
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
I understand that you have already uninstalled iTunes, but when you get to this step, it is important to uninstall iTunes and the related components in the order listed in the link for that step.
You can find the full article here:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Thank you for using Apple Support Communities.
Best,
Sheila M.

ITunes wont open, says it can't find iTunes folder

My itunes keeps crashing and then it says it can't find itunes folder when i try to reeopen it. I moved the files to a external hard drive but ive moved them back and it still wont work. Ive tried reinstalling it, etc.
Please help/

Click "ipod" at the top of this thread:
Apple Support Communities > iPod > iPod touch > Discussions
Then go to the ipod classic forum.

Error message when I open itunes what can I do?

Everytime I try to download itunes, quicktime kept getting corrupted or everytime I opened it a message saying "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience" would pop up and then it would never open. I really want to change the music that's on my ipod. What shall I do? Ive tried deleting everything and starting again but some of it won't delete so I dont know what to do. I think it is someting to do with quicktime it just stopped working a couple of years ago and i can't fix it. when I click on quicktime the same message comes up for itunes the code looks somthing like this "EventType : BEX P1 : QuickTimePlayer.exe P2 : 7.55.90.70
P3 : 49010a8b P4 : QuickTimePlayer.exe P5 : 7.55.90.70 P6 : 49010a8b
P7 : 0000130d P8 : c0000409 P9 : 00000000". Can anyone help?
Message was edited by: Rosie.M

soadfan78
You need to answer the questions in my first post.
It is important to remove incompatible programs if you have them.
When you get that fatal error uninstalling quicktime, it is best to remove all the iTunes related programs and do an installer clean up on any that do not uninstall.
Here is a method:
Download a fresh copy of iTunes and the stand alone version of Quicktime (the one without iTunes)
http://www.apple.com/quicktime/download/win.html
http://www.apple.com/itunes/download/
Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program.
To run the program – All Programs>>Windows Install Cleanup
http://support.microsoft.com/kb/290301/
Now use the following method to remove iTunes and its components:
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
*If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.
When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete any file or folder with Quicktime in the name.
Restart your PC.
Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
If you don’t see an entry for one of the programs that did not uninstall, look out for blank entries or numeric entries that look like version numbers e.g. 7.x for Quicktime or 1.x for Bonjour.
restart your PC
Install the stand alone Quicktime and check that it works.
If it does, install iTunes.

Can't Find iTunes Folder

I can't get iTunes to open up on my computer because everytime I go to open it, I get an error message that states:
"The folder "iTunes" can't be found or created and is required. The default location is in the "My Music" folder."
My "My Music" folder is on an external hard drive and I can't find it using the method stated on this website. I've reinstalled iTunes several times and nothing seems to fix it.
Its getting rather frustrating since iTunes worked just two days ago and then failed yesterday. Any ideas???

NCSUMaddog, are you running into the complication with the following technique:
iTunes for Windows: "Disk is locked" or "iTunes folder cannot be found" when installing or opening iTunes
... where "My Music" doesn't appear as an option in TweakUI?
if so, we've had some success in those cases using the alternate technique from this Nigel Carpenter post:
Nigel Carpenter: re: Itunes problem

ITunes refuses to start. Can´t find iTunes folder!?!?!!

I recently tried to move all my iTunes media content to an external HDD.
Now i can´t get iTunes to boot up! It gives me this error msg.: The "iTunes folder" an not be found or created, and is essential. The default location is in the music folder. (written in Danish) I tried to move the folder back. But that didn´t help. I tried moving the library file somewhere else (to see if iTunes would start from fresh) This didn´t help either!
I have even tried to uninstall iTunes then reboot then redownload and install then reboot. STILL nothing!
Please help!
Bo Holbo Rasmussen

The video is detected just fine and the driver gives no errors. It does check all connections and - as you note - indicated some are not connected, but then it does connect on DVI-0.
The end shows that it exited normally. Something is wrong with your xinitrc and/or lxde is not starting. The latter should give an error, so I suspect the former is the issue.
When you say you executed "#startx" does that mean you did it as root? If so that is both a bad idea in general, and a reason why this specific case fails. Your xinitrc is not read, instead X looks for /root/.xinitrc and if it doesn't find it uses the systemwide xinitrc.

ITunes can't find iTunes folder...

Here's the problem: I successfully synced my iPod last night and when I went to use iTunes this morning I got the error message that iTunes couldn't find the iTunes folder. I went through everything I could to try to help iTunes bu to no avail. I uninstalled and re-installed, twice. Any ideas would be greatly appreciated.

Hold the Shift key, launch iTunes.
Select *Choose library* and select the _iTunes library.itl_ file in \Music\iTunes\ folder.

ITunes can't find iTunes folder nor create a new one

ONce I moved my iTunes folder to an external drive. Now I cannot start iTunes if my notebook is not connected to this external drive, like while on a trip. Appears like iTunes has made the external drive location as dafault location. I have even tried uninstalling and installing from scratch again. How can I make my local harddisk be default location again?

Try the instructions in this article.
(32171)

ITunes 7.5 can't find ITunes folder

I just got a new computer with Vista. Old computer was XP. I updated iTunes to latest version on each machine. I then followed the Support pages instructions for transfering my music and library to the new computer. Instead of using CD's or DVD's, I went with the method where you use the iPod hard drive to duplicate your stuff. I then successfully moved the iTunes folder containing duplicates of my iPod's music to my new computer's My Music directory as instructed. I also authorized the new computer.
iTunes on the new computer doesn't see the iTunes folder in the My Music directory.
Can anyone help?
Thanks,
John

TP,
I'm all set, I just lost my cool. I am not an "advanced" itunes/ipod user, but lately I've had to figure some stuff out.
My girl friend and I share the ibook. We both have our own accounts to itunes, both have our own ipods, both have our own log ins on the ibook. We ran out of HD space. So, lately I've had to figure out how to keep our music both seperate and shared at the same time (we like 75% of the same music).
I'm now getting into the "nitty gritty" aspect of itunes trying to manage all this music.
Thanks for your help in these forums, this is why I LOVE the Mac. I don't pretend that it's a perfect computer system, but it is great that I don't have to call India for a question.
take care...AY

HT1926 my itunes will not update due to an error message saying cannot find itunes.msi

I need help to resolve the fact that my computer will not update. It gives me a message about 95% way through the update that it cannot find itunes.msi and I also went to just uninstall the program completely off my computer and it gives me the same message. Help please!

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

Itunes won't open. Says can't find the folder

Hi,
I could install Itunes and Quicktime, I already tried the msconfig solutions but it doesn't work. I have a ipod with video and I can't get it to work because itunes won't open.
It displays the license agreement and after I agree it displays error message "Can't find itunes folder or can't be created and is needed for Itunes to work. This is normally located under My music folder".
I tried to create manually the folder, and still doesn't work.
Can you help me with this or tell me if I can use another application to transfer video and photos to my Ipod?

This error prevents iTunes from launching. The library file was modified to work with the newer iTunes version, so it is no longer compatible with the previous version. The good news, however, is that Apple does backup the iTunes library file into a subdirectory that you can use to revert back to the previous version.
To recover a previous version of the iTunes Library.itl file, use the following steps:
Open up your My Documents\My Music folder.
We will first backup the current version. Rename iTunes Library.itl to something like iTunes Library.itl.bak.
Go into the My Documents\My Music\Previous iTunes Libraries folder.
You may see several files that start with iTunes Library and have a date included in the name. Copy the newest file in the folder.
Go back to the My Documents\My Music and paste the file from the previous step.
Rename the new copied file to iTunes Library.itl.
Your library should now be restored to the previous version of iTunes, and you should no longer receive the message.

HT4623 Unable to update applications installed.Error message "unable to connet iTunes" appears after installation icon hanging

Since last two weeks I am unable to update my applications installed in iPad with iOS 6. Also no new app is getting installed. Installation icon appears but after some time error message "unable to connect iTunes " appears.Can some one guide me to solve this problem please?

I've had similar problems. Whenever I try and update apps on the iPhone, the app would apparently download ok, but then not install. This didn't happen with new apps - only ones I was updating.
I got around the issue by downloading the update in iTunes on my Mac, then deleting the app from the phone, then syncing. The problem with this method is that certain apps had saved settings which are lost when following this method.
However... I seem to have fixed the issue after 2 months of trying.
I followed the advice of this page:
http://www.iphoneatlas.com/2008/09/10/itunes-8-workaround-for-5002-unknown-error -when-trying-to-update-apps/
Then I repaired disk permissions and finally I completely erased and restored my iPhone BEFORE I synced it after the moving of the Mobile Applications folder.
It's all working perfectly now and made my life much easier (especially with Aurora Feint updates), so I hope that this method works for some others.
Good luck.
Dom

I am trying to download the latest version of iTunes to my PC (windows XP) and I keep getting an error message or two. One is that it can't uninstall the previous itunes version, the other is that it can't find itunes.msi.

I am trying to download the latest version of iTunes to my PC (windows XP) and I keep getting an error message or two. One is that it can't uninstall the previous itunes version, the other is that it can't find itunes.msi. I have tried removing the old version in add/remove programs, but it says the same error. I tried deleting every thing that has itunes in the file/folder/etc and it didn't help.

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Hi why I can't download itunes on my hubby's laptop?It showing an error message "windows cannot find C:\document and settings\pistolero\mymusic...

Hi why I can't download itunes on my hubby's laptop?It showing an error message "windows cannot find C:\document and settings\pistolero\mymusic... We have itunes before and he accidentally delete it..

... We have itunes before and he accidentally delete it..
If Windows cannot find then the path you referenced (C:\document and settings\pistolero\mymusic...) then it is gone.
Download and install iTunes again: http://www.apple.com/itunes/
Once iTunes is installed you can download your purchased music again. This assumes what you purchased is still available in the Store. Here is the procedure:
Launch iTunes.
Click on iTunes Store on the left
On the right you will see this
Sign in with your Apple ID, then click on "Purchased" (with the orange blob)
On the summary page that appears select the tab "Not on This Computer" on the right.
On the list that appears, select what you want and then click the "Download" button.

I tried downloading iTunes to my computer. It gives me an error where it says can not find iTunes Helper. I uninstalled all iTunes, restarted my computer, and then tried again. I keep getting the same error everyime. What can I do?

I tried downloading iTunes to my computer. It gives me an error where it says can not find iTunes Helper. I uninstalled all iTunes, restarted my computer, and then tried again. I keep getting the same error everyime. What can I do?

Apple Application Support was not found. Apple Application Support is required to run iTunes. Please uninstall iTunes, then install iTunes again. Error 2 (Windows error 2).
Many thanks. That issue will be causing the iTuneshelper error message too.
With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR suitable for your PC (there's a 32-bit Windows version and a 64-bit Windows version). If the following link takes you to the WinRAR home page rather than the WinRAR downloads page, click the Downloads header in the box at the left of the WinRAR home page to see the trial version downloads:
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you? If so, see if iTunes will launch without the error now.
If instead you get an error message during the install, let us know what it says. (Precise text, please.)

Error Message: Can't Find iTunes Folder, Can't Create It

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