Error Message Cannot eject ipod shuffle

Hi. I would appreciate any help possible. I just received an ipod shuffle as a gift. I cannot get it to play anything whatsoever. An error message I receive provides a possible clue to the problem, however. Whenever I try to eject the ipod shuffle, I receive an error message stating the ipod "cannot be ejected because it contains files that are in use by another application." No application, other than iTunes, is running.
Many thanks.

select ipod from the itunes source menu (on the lefthand side, w/ ipod icon). Click the Eject iPod button in the lower right corner of the iTunes window. when it has been succesfully disconnected you should get a msg that it is ok to disconnect on the itunes screen.
If it still appears, it is ok to disconnect, then simply reset it by turning it off, wait 5 seconds, and back on. This will save anything you may have on it.

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