Error message cannot play movie on attached display
I have my iPod Touch (4th Generation) hooked up to a HDMI AV dock and my Samsung HD LED TV. I keep getting a message that says Cannot Play Movie. Selected display cannot play protected movies.
That means that the dock is not HDCP complient..
HDCP stands for High-Bandwidth Digital Content Protection and was developed by Intel Corporation. It's nothing more than a security feature requiring compatibility between the sender and receiver, like HD cable set-top box and the TV. By compatibility, I mean HDCP technology built into both devices.
Think of HDCP as a security license key like you would input when installing a computer program. Only this security key is invisible to you and me but not your TV.
http://tv.about.com/od/hdtv/a/hdmidvihdcp.htm
Similar Messages
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How do I make my Windows computer Dell Latitude E7440 play the movies I just purchased? I am getting the message, "To play this movie in HD, your PC must have Windows 7 and a built-in display or a display that supports HDCP."
Is there a fix or solution ot this problem? Please help!Hello Mendeezee,
Depending on the age of the monitor, you may not be able to playback any HD content that is purchased in iTunes. One way to check is to download the SD version that comes with the HD version. Check out the articles below for more clarification.
iTunes for Windows: Unable to view or play HD video content that requires HDCP
http://support.apple.com/kb/ts3354
iTunes: Purchasing and viewing HD videos
http://support.apple.com/kb/HT3209
In iTunes for Windows, in order to view HD content, both the display hardware (computer screen, LCD, external monitor, and so on) and video card driver must support HDCP.
Note: Depending on your computer's hardware limitations, you may be unable to purchase, rent, or view HD content from the iTunes Store. If you are trying to view HD video on an external display, the display must have a digital connection (DVI, DisplayPort, or HDMI) and support HDCP.
Regards,
-Norm G. -
I'm running iOS 7.0.3 on my iPhone 4S and iPad (3rd gen) and have just upgraded to the current version of the Neflix app available in the Canadian App Store (5.0.2).
Although all other apps I've tried (e.g. Podcast, VLC) are able to properly output video & audio directly to my TV using the HDMI adapter (i.e. NOT via an Apple TV), the Netflix app pops up the error message "Cannot play video - The connected display is not supported". If I start a video and then plug the HDMI cable in, it will play for a few seconds and then halt with the same error message.
Netflix & Apple were supposed to have been working together to fix the previous issue with this scenario which was causing audio to be output but no video. The current Netflix app update was released yesterday and seems to have taken a step backward.
When I contacted Netflix support, they indicated that they have done whatever can be done from their side and this is now Apple's issue.
Any ideas?
Thanks!
KironHello all,
I have an iPad 2 16GB with iOS 7.0.3 and Netflix version 5.0.2. I cannot watch netflix on an External LCD monitor that I have through VGA out. I use bluetooth speakers, so the AirPlay is going to that for Audio. Before this update, this combo worked without an issue.
So as of Friday Nov. 8/2013, I contacted Netflix support, and they said they fixed the problem on their end, and the fix is on the Apple side of things, and to contact Apple support.
So, I contacted Apple support, and the first person I spoke to said I would have to agree to pay a $35 fee for 30 days of support to this problem since my unit is out of warranty. I said this isn't a hardware issue, it's a software issue, and I'm not willing to pay to fix a problem you created. So I got a Senior Level advisor on the line, and she was helpful, and she's looking into the issue for me and said she'll contact me sometime on Tuesday or Wednesday (Nov. 12 or 13) to let me know of the issue.
Here's the thing: this is a combination of Netflix and iOS not working correctly with any of the Apple Authorized Dongles. This is truly a code error that some hot shot programmer had major oversight on, and their management didn't catch it either. There was no reason for Netflix to rush to get this Netflix update going until Apple sorted out the bugs in iOS 7.
Anyway, if I hear anything from Donna (the advisor), I'll post it and let you guys know. In the mean time, good luck! -
Cannot play movie error message
I am trying to stream off the bbc iplayer via wi-fi onto my ipod touch.
It keeps coming up with the error message 'Cannot Play Movie'.
Any ideas please??That means that the dock is not HDCP complient..
HDCP stands for High-Bandwidth Digital Content Protection and was developed by Intel Corporation. It's nothing more than a security feature requiring compatibility between the sender and receiver, like HD cable set-top box and the TV. By compatibility, I mean HDCP technology built into both devices.
Think of HDCP as a security license key like you would input when installing a computer program. Only this security key is invisible to you and me but not your TV.
http://tv.about.com/od/hdtv/a/hdmidvihdcp.htm -
Getting "Cannot Play Movie" for what appears to be a good video file
When I load a video by url from an email or in Safari, I get the message "Cannot Play Movie". However, I've written a simple app which just instantiates the MPMoviePlayerController and calls play() and it works flawlessly for the same video loaded from the same url.
I get the same issue regardless of where the video is hosted, i.e. if I load the same video from a different url on a different server.
QuickTime reports:
H.264, 480 x 270, Millions
AAC, Stereo (L R), 44.100 kHz
480 x 270 pixels
The video url is http://sistertech.s3.amazonaws.com/35007382172981/1655042009/streams/35007382172981-1655042009-ecar-124950129340988000-16-9.mp4
Also, this only became a problem after the 3.0 update.i would just like to point out that when i record a video on my new imac using ibooth it obviously saves it as a quicktime file.
however when emailing this to my iphone it presents the file for download. when the file is downloaded it displays the following error - movie format not supported when it opens quicktime.
does the iphone require an upgrade of quicktime software?
seems pretty pointless that it doesnt work even thought it is another mac product??!!
thanks -
Unable to play some movies from Netflix on my iPad. When I click on a movie an error message comes up "Cannot play movie. Please try again later." I contacted Netflix but have not been able the help so I am wondering if it's my iPad. I didn't have a problem before but I have recently upgraded to iOS 7.1. Also is a certain amount of storage needed to play a movie? About how much is that?
Hello all,
I have an iPad 2 16GB with iOS 7.0.3 and Netflix version 5.0.2. I cannot watch netflix on an External LCD monitor that I have through VGA out. I use bluetooth speakers, so the AirPlay is going to that for Audio. Before this update, this combo worked without an issue.
So as of Friday Nov. 8/2013, I contacted Netflix support, and they said they fixed the problem on their end, and the fix is on the Apple side of things, and to contact Apple support.
So, I contacted Apple support, and the first person I spoke to said I would have to agree to pay a $35 fee for 30 days of support to this problem since my unit is out of warranty. I said this isn't a hardware issue, it's a software issue, and I'm not willing to pay to fix a problem you created. So I got a Senior Level advisor on the line, and she was helpful, and she's looking into the issue for me and said she'll contact me sometime on Tuesday or Wednesday (Nov. 12 or 13) to let me know of the issue.
Here's the thing: this is a combination of Netflix and iOS not working correctly with any of the Apple Authorized Dongles. This is truly a code error that some hot shot programmer had major oversight on, and their management didn't catch it either. There was no reason for Netflix to rush to get this Netflix update going until Apple sorted out the bugs in iOS 7.
Anyway, if I hear anything from Donna (the advisor), I'll post it and let you guys know. In the mean time, good luck! -
I rented a movie and it shows up in my iTunes "Rented" section, but when I click to play it, it gives me an error message saying the movie can't be played because the original file can't be found. Please help!
Never mind I fixed it. Just in case anyone else has this problem, after you reinstall iTunes you have to delete all your old music, and if you have iTunes match all the songs you have saved on itunes match will display and you just have to download them to your Macbook.
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Cannot play rented movies error 42110, cannot play rented movies error 42110
cannot play rented movies error 42110, cannot play rented movies error 42110
Try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting -
Why am I receiving message to play a movie from iTunes account "cannot play movie". It say not authorized to play protected movie.
In a different post, you asked:
Phase10117 wrote:
So r u telling me that I can only look at a movie from my iTunes account on the device that it was download from. This doesn't set very well me. U should b able to your purchase movies from your cloud. Is apple working on this resolution?
There is no resolution needed, as this is not a problem.
I am saying not the device, but the Apple ID is what needs to be the same, unless the movie is rented.
If the movie is rented, it can only reside on one device at a time. But from your error message above, I don't think that is your situation.
Your error message suggests a different Apple ID purchased the movie. If you want to see it, you must use your computer's iTunes, go to Store > Authorize This Account in the iTunes menu on your computer, and have that purchaser sign in with their Apple ID and password, then sync your iPad to that computer. -
Error - "Cannot play movie: Movie could not be played"
Hi all,
I'm trying to stream an MP4 video on my iPhone 4 (OS 4.2.1), which I could do with no problems before. For some reason I am now getting the error "Cannot play movie: Movie could not be played". I have tested this URL on a PC web browser and it streams fine. I have tried over the 3G network and wiki... same result.
Has anyone experienced this and / or has a resolution?
Thanks,
Davetake a look at this thread and see if it helps:
http://discussions.apple.com/thread.jspa?threadID=2691633&tstart=25 -
I keep trying to upgrade my iPad using iTunes..The error message "cannot attach to iTunes store...error message (-3212). Suggestions?
I get that problem once in a while and I will not be able to connect to the Internet with any of the 5 or 6 (or 7 or 8 ) web browsers that I use on my iPad. The one thing that I do that has never failed to work for me is to close all apps on my iPad and reset the device. I can't guarantee that it will work for you, but this works for me every time I get the server failed to load/can't connect to the Internet message.... Or whatever the exact message is.
If you have a ton of apps in the multitasking display, it can take a while to close them all, so you could just trey resetting the iPad first and that might be all that you need to do.
Closing apps in iOS 7 works like this. Drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up. -
I am using a 2003 eMac and am running on Mac OSX vs 10.4.11. I amrunning iTunes 8.2.1 (6) and not able to upgrade iTunes on this computer. iTunes is not recognizing music I have purchased and when I try to connect when it request me to I get the following error message:
Cannot complete iTunes Store request. A required iTunes component is not installed (-42404)
Please help.Is this music purchased back in DRM days? I don't actually have any iTunes music so I can't test with my iTunes 7.5, but I know that without iTunes 10 you cannot even connect to the store anymore. I wouldn't think that would require an active connection to the store all the time, otherwise how could you play music on a computer in the middle of nowhere? Did you do something to trigger iTunes suddenly wanting to connect and check on machine authorization?
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Error message "cannot locate file"
I purchased a new computer and used Detto Intelli Mover to transfer all my music files. When I opened the library, they all appeared to be there, but when I try to plan anything I get an error message "cannot locate file" This happens with all of my 1,200 songs. The error message also says "would you like to look", but I am unable to locate then. Can anyone help with this?
Have you added all the songs to the library? Just by dragging and dropping?
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Hi, I get this error message (cannot initialize) after the splash screen.
I have chatted with Adobe staff and spoke to one. I have un-installed and re-installed, created new administrator and installed, fixed permissions, deleted preferences, you name it.
In previous chat on a forum I read about the PsErrorLog.txt file.
Mine says:
2014:08:23 10:50:20 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20140730.r.148/photoshop/main/photoshop/sources/ UColorState.cpp : 737 : REQUIRE failed
2014:08:23 10:54:42 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20140730.r.148/photoshop/main/photoshop/sources/ UColorState.cpp : 737 : REQUIRE failed
I cannot locate the ColorSettings.csf in the photoshop preferences folder and my System Preferences / displays / color says iMac.
Any tips how to solve this issue?Either your default color settings files are corrupted, or they are missing (they're in the system application support folder).
Uninstalling and reinstalling should put the default files back in place. -
Not allowed to play movie, an external display is detected (Q1544)
I'm getting this message on my I-pad 2 while using my Uverse app
"Not allowed to play movie, an external display is detected (Q1544).
There is no problem using the Netflix app.There isn't a workaround, if you get that message then the provider has blocked using Airplay or an external monitor. Contact Uverse and ask them to remove the block.
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