Error message: cannot remove older versions of apple software update

I recently got a 30 gb ipod, and i cant install itunes 7. I originally tried installing it at first, and it said cannot remove older applications of Apple Software Update. So i installed itunes 4 to put music on my ipod. Then i tried again to install itunes 7 and i keep getting the same error message. Anyone else having this problem? Can anyone give me some suggestions please?

I would first try and remove both iTunes and Quicktime prior to doing the install of iTunes. The following link will show you how to remove both programs. Make sure you do Step 16 as it is usually Quicktime that causes problems with the upgrade.
http://docs.info.apple.com/article.html?artnum=93698
If it will not let you remove the programs, you can try using the Windows Installer Cleanup Utility. The download is about 1/4 of the way down the page. Good luck.
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

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Cannot remove older version of Apple Software Update?

I downloaded iTunes 7.3 but when I try to install it, it said that the older version of Apple Software Upsate connot be removed. What should I do?

+I have tried to uninstall Apple Software update but it said "The feature you are trying to use is on a network resource that is unavailable"+
Thank you kindly.
Download and Install the Windows Installer CleanUp utility. Run the utility, find "Apple Software Update" in the list of programs in CleanUp, select the "Apple Software Update" entry, and click "Remove".
Description of the Windows Installer CleanUp Utility
Next, we’ll manually remove leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the Apple Software Update folder and click Delete from the shortcut menu.
Restart the PC and try another iTunes install. Does it go through properly now we've got the old version of ASU scraped away?

I cannot remove old version of apple software update msi. says it's on a network that's unavailable. any ideas i cat properly install itunes.

i cannot remove old version of apple software update msi. says it's on a network that's unavailable. any ideas i cat properly install itunes.

See Troubleshooting issues with iTunes for Windows updates.
tt2

Removing older version of Apple Software Update

I tried to install the latest version of i-tunes and got the following error message - the older version of Applie Software Update cannot be removed. Contact your technical support group.
I followed the uninstall instructions on the web page to line by line but to no avail. I cannot continue with the installation and can no longer use i-tunes

Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we need to hunt down a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any *Apple Software Update* entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing QuickTime again. Does the install go through properly this time?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

Cannot replace older version of Apple Software Update

When attemting to update I-Tunes, the Apple Software Update application launches and the installation fails with the above message. What can I do?

+I have tried to uninstall Apple Software update but it said "The feature you are trying to use is on a network resource that is unavailable"+
Thank you kindly.
Download and Install the Windows Installer CleanUp utility. Run the utility, find "Apple Software Update" in the list of programs in CleanUp, select the "Apple Software Update" entry, and click "Remove".
Description of the Windows Installer CleanUp Utility
Next, we’ll manually remove leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the Apple Software Update folder and click Delete from the shortcut menu.
Restart the PC and try another iTunes install. Does it go through properly now we've got the old version of ASU scraped away?

Trying to re-install itunes error message "the older version of Apple software update cannot be removed" ?

Unable to re-install itunes as error message appears "The Older Version Of Apple Software Update Cannot Be Removed"
Been to control panel and found apple software update but still unable to remove Help!!

Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

The older version of Apple Software Update Cannot be removed-WinXP

I have followed every step from the support site concerning completely removing iTunes, Quicktime, Bonjour, and Apple Software Update to no avail.
I then went and through the installation of the following tools to clean any remaining elements from my system.
installed and ran Windows Install Clean Up
Installed and ran Revo Unistaller
I went to the Apple site and downloaded a fresh copy of iTunes 10.5 and ran the install, all went well until the following message appeared.
The older version of Apple Software Update cannot be removed.
This indicated to me that I must have some lingering components on the system that the installer sees and I cannot find.
I went back through the registry and searched for any entries having to do with Apple, Bonjour, Qwicktime and removed any and all.
Still the same error. So this is where it sits,
Any additional suggestions from anyone?

I have done the exact same steps as Drewfromlacenter over the past week. Also to no avail. Same message about the older version of Apple Software Update cannot be removed, and it tells me to contact my Technical Support Group. Who is that anyway?? Any suggestions where we go from here?

Cannot remove older version of Apple Update to reinstall Itunes, tried control panel, no help, what do I do

Message: "Cannot remove older version of Apple Update" when trying to reinstall Itunes. Tried using add remove programs in control panel, no help. Tried installing new quicktime, same message -- what do I do to get Itunes working again on my computer, using Windows xp

I'm glad I put a smile on your face Stuff like this can drive me nuts.
As I went to bed last night, I thought the same thing as you, to try a system restore. Otherwise, to answer the rest of your question, in XP, the location of the Update is in your Program Files/Apple Software Update.
To find the hidden files that may be stopping you from disabling the updater, and doing a clean install, go to:
My Computer, and on the Menu bar, click Tools/Folder Options/View/Show Hidden Files and Folders/click Apply/OK then double click on your main drive (C:) then Documents and Settings/your user name/Application Data/ and delete the Apple computer folder with it iTunes and Preferences.
Also in that previous views Local Settings/Application Data/Apple (Update Software)and also Apple Computer/iTunes.
Go back to Documents and Settings (again from C: drive mode) click on All Users/Application Data/Apple and if you open up Installer Cache, you will also see that it has an Apple Updater in it (unless it was uninstalled on the original uninstall). Also from that Application Data window, you will see Apple Computer Folder which has previous iTunes info that needs to be deleted. Some of these folders may be gone, but at least you can check to see, to make sure.
Here is a link from another post, to confirm or help clear up any of my paths/solutions.
When you've done all that, restart your PC, and I would run CCleaner (the free version links are just below the Buy and Download button) just to clean things up, and try your re-install.
Hope I didn't overwhelm you.

When installing the new iTunes software, the message : "the older version of apple software update cannot be removed." What should I do? I tried deleting files related, but nothing works.

When installing the new iTunes software, the message : "the older version of apple software update cannot be removed." What should I do? I tried deleting files related through control panel or the manual way, but it doesn't work. Am I missing something?

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time?

I tried to update itunes but keep getting these messages..The older version of Bonjour cannot be removed..and the older version of Apple software update cannot be removed..it won't work. How do i fix this?

I tried to update itunes and keep getting these messages..the older version of Bonjour cannot be removed..and The older version of Apple software update cannot be removed. How do i fix this does anyone know? I recently got an IPhone 4 and don't understand all this stuff yet. Thanks

Hi Kathy,
Welcome to Apple Support Communities.
See this article for some steps to troubleshoot your iTunes installation:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Cheers,
Jeremy

Problem trying to upbate ituns error masage the older version of apple software update cannot be removed contact your nearest spport group

problem trying to update iTunes error massage the older version of apple software update cannot be removed contact your nearest support group how
can i fix this problem i have tried many things but it still dose not work for me ????

Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Tried to download but keep getting message:the older version of apple software update cannot be remove contact support group Help

Trying to uninstall and download itunes keep getting message "the older version of apple software update cannot be removed contact support group. There must be a hidden file I can't find.

Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25 2010. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

"The older version of Apple Software Update cannot be removed..."

When trying to update the Itunes software, I received an error message that indicated the application could not find a file. Since then, I've tried uninstalling all Quicktime, Itunes, and Ipod software and deleting all entries. I now receive the message "The older version of Apple Software Update cannot be removed. Contact your technical support group" when I try to reinstall Itunes. Please help.

okay, download and install the Windows Installer CleanUp utility and use it to remove the installation configuration information for your Apple Software Update:
Description of the Windows Installer CleanUp Utility
reboot the PC after using CleanUp. any joy with the itunes install now?

When trying to install itunes on my PC, I get the message (unable to remove the older version of Bonjour as well as the message unable to remove the older version of Apple software update). Please advise how to proceed.

Please help with this problem. When trying to install itunes on my HP520 PC, I get the error message (unable to remove the older version of Bonjour as well as the message unable to remove the older version of Apple software update).

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get aCode 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Software Updateentries and click "Remove", as per the following screenshot:
Next, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time?

Trying to download latest iTunes, but I keep getting "The older version of Apple Software Update cannot be removed. Contact your technical support group." Please help.

Please help. I am trying to download the latest version of iTunes so I can synch my new iPhone. I keep getting "The older version of Apple Software Update cannot be removed. Contact your technical support group." Please help as I have absolutely no idea. Thanks.

Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Error message: cannot remove older versions of apple software update

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