Error Message Damaged for not reconized cartidge
HP Descktop 2510 Printer. 2 Months Old.
Sir. My new printer has been working fine untill yesterday. Had printed several sheets then printer stopped and the attention light started flashing and the ink level light did this as well. message on my computer was that the cartidges were damaged or were not reconnised. The cartidges were only a week old andhad printed fine up iuntill this problem. I had new cartidges ready so put them in exactly the same error. Not impressed at all. I see online that this is a common complaint with this printer. So what to do? Not buying more cartridges so do I just pack it up and send it back? Get my money back or just throw it in the trash?
Hi Pc_plod_usa,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
Sorry to hear that you are having issues with lights flashing on the unit as well as the ink cartridges not responding. Please be sure that you have the printers power cable connected directly to a wall outlet and NOT a power bar/strip. Here is a document that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This document list a LaserJet printer as an example but this does pertain to HP Products in general.
Please feel free to write back if the issue continues.
Thank you for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP
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