Error message: deleting discount groups in WT that have been removed

Question

Hello,
In the synch manager I'm getting this error:
Deleting discount groups in WT that have been removed from B1 without notification
The only thing I can imagine is that an Itemgroup in B1 was removed, but as far as I can remember there hasn't been removed an Itemgroup.
The only thing which has been done in WT is that I removed a Catalog.
Obviously I have to find out if there is an Itemgroup in WT which isn't in SBO anymore. Has anyone an idea how to find out. Probably with a query? How do I remove the Discount groups from WT?
The problem right now is that the synch manager gives a time out error. The error of the Deleting discount groups slows down the synch by two hours which is very inconvenient in our situation (synch is normally every 10 minutes)
Best regards,
Tim

Answer 1

SAP gave the following solution:
Running that query indicated below in the attachment (re:Resync Special Prices posting) is a safe operation to perform. It essentially mimics someone editing every special price in SBO which forces them to synch.
This query (and others) can be seen in a SBO stored procedure called PRX_Queue_All_Objects. Running this query and re-synching should fix the
synch error related to there being less special pricing records in WebTools than B1.
The other error related to discount groups is slightly more complicated.
This is caused because the synch found that there were more discount groups in WebTools than B1 has so it is trying to delete the extra ones.
Older versions had a problem with this step when there were many groups to delete. It was fixed in newer versions where the groups were deleted in smaller sets.
To fix the second issue there are 2 options. First lets confirm the different in record counts.
Run this query in B1:
SELECT COUNT(*) FROM OSPG WHERE ObjType IN (52,43)
And run this in WebTools
SELECT COUNT(*) FROM PartsPricing WHERE Filter IN ('ItemGroupDiscount'
,'ManufacturerDiscount')
Based on the error message, we assume there are more records in the webtools query than the B1 query.
If they are different, there are 2 options#
1) Delete all pricing records from WebTools, re-queue everything in SBO and re-run the synch. To do this the site should be taken offline so customers aren't browsing the site while there is no pricing information. First backup the WebTools database. Next delete everything from the partspricing table and then the partspricingmaster. Finally re-queue everything by 3 first queries in the PRX_Queue_All_Objects stored procedure. This will re-queue Discount Groups, Special Prices and
PriceLists. If you do not have these queries as your top 3 then you have
an older version which can be resolved by clicking the install plugin button on the synch manager. By doing this, it isn't necessary to run the query above to fix the special pricing error, it will all be handled
in this step.
OR
2) Run a SQL Trace on the database which synching. This will record all sql queries running. Review the trace file after the synch stops and look for a query that is deleting from partspricing. It will probably be
a very large SQL query with many discount group codes in the "IN"
clause. Copy this to query analyzer and try to run directly from there.
Once the unnecessary discount groups are removed, the synch should run much faster.
Edited by: T. Verholt on Nov 9, 2009 12:49 PM
Edited by: T. Verholt on Nov 9, 2009 12:50 PM