Error Message: EventType : BEX P1 : iTunes.exe --- iTunes Crashes!!
Hi,
Please help with this seemingly unfixable issue:
When I go to synch my iPod (30 GB/Video), iTunes crashes and shutsdown and I get an error message with this this string:
EventType : BEX P1 : iTunes.exe P2 : 9.2.0.61 P3 : 4c18061b
P4 : iTunes.dll P5 : 9.2.0.61 P6 : 4c1805f8 P7 : 0004be7e
P8 : c0000409 P9 : 00000000
My attempts to fix have been, and none of these worked:
1. Run FULL Virus Scan
2. Run FULL Adaware Scan
3. Run FULL Malwarebytes' Anti-Malware Scan
4. Apple Tech Suppor Recommended I uninstall (in this order) iTunes, QuickTime, Apple Software Update, Apple Mobile Service, Bonjour, Application to Apple Support. After this I went in to my Registery and deleted any iTunes/iPod/Apple files. I did the same in Windows Explorer (Application Data and Program Files). I also did a Registery scan (Uniblue Reg. Cleaner Software).
5. Shutting down all programs running.
6. "Restoring" my iPod
When I start to synch my iPod after about 100 songs an (Windows) iTunes Error message pops up and crashes.
Please help if you can and if you actually know how to fix this!
Al thanks!!
Steven
I went to open up the ref. file FYI and a lot computer language showed up including (if this is important)
EXE NAME="kernel32.dll" FILTER="GRABMIFILTERTHISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="989696" CHECKSUM="0x2D998938" BINFILEVERSION="5.1.2600.5781" BINPRODUCTVERSION="5.1.2600.5781" PRODUCT_VERSION="5.1.2600.5781" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5781 (xpspsp3gdr.090321-1317)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFE572" LINKER_VERSION="0x50001" UPTOBIN_FILEVERSION="5.1.2600.5781" UPTOBIN_PRODUCTVERSION="5.1.2600.5781" LINK_DATE="03/21/2009 14:06:58" UPTOLINKDATE="03/21/2009 14:06:58" VER_LANGUAGE="English (United States) [0x409]" />
Hi,
I thought I would hijack the thread since the OP seems to have gone missing, and I'm having the same issue, and have taken the same steps to correct it - to no avail.
Itunes does NOT appear to be crashing at the same song/album. Rather, when I connect my ipod Video, it crashes before it can even begin syncing. Any help would be greatly appreciated.
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Message was edited by: Rosie.Msoadfan78
You need to answer the questions in my first post.
It is important to remove incompatible programs if you have them.
When you get that fatal error uninstalling quicktime, it is best to remove all the iTunes related programs and do an installer clean up on any that do not uninstall.
Here is a method:
Download a fresh copy of iTunes and the stand alone version of Quicktime (the one without iTunes)
http://www.apple.com/quicktime/download/win.html
http://www.apple.com/itunes/download/
Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program.
To run the program – All Programs>>Windows Install Cleanup
http://support.microsoft.com/kb/290301/
Now use the following method to remove iTunes and its components:
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
*If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.
When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete any file or folder with Quicktime in the name.
Restart your PC.
Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
If you don’t see an entry for one of the programs that did not uninstall, look out for blank entries or numeric entries that look like version numbers e.g. 7.x for Quicktime or 1.x for Bonjour.
restart your PC
Install the stand alone Quicktime and check that it works.
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After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
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The version immediately prior to 12 was 11.4.0.18. Here are direct download links from Apple's servers:
iTunes 11.4.0.18 for Windows (32-bit) - iTunesSetup.exe (2014-09-09)
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tt2 -
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http://majorgeeks.com/download.php?det=4459
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http://majorgeeks.com/download.php?det=4459
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Thank you for the details of the issue you are experiencing with installing the latest iTunes update. I recommend following the steps below:
Resolution
Follow these steps to resolve the issue:
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Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
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Reboot your computer.
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You can find the full article here:
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http://support.apple.com/kb/TS5376
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