Error message fax scan canceled on officejet 4500 all in one when faxing from the solution center.

I keep getting the error message fax scan canceled on my hp officejet 4500 all in one when I try to fax from the hp solution center,I have no proplem faxing from the officejet 4500 itself. I appreciate any light that you can shed on this matter.Thank you.

Hey @kburns7934 ,
I just sent you a private message. If you are not sure how to check your forum messages this post, has instructions.
Enjoy your Monday
R a i n b o w 7000I work on behalf of HP
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HP Officejet 4500 All-in-One Printer - G510g installation windows 8.1 64bit

After operating a HP Officejet 4500 All-in-One Printer - G510g from both an old Windows XP notebook and from an ASUS Windows 8, 64bit laptop, subsequently updated to 8.1; I'm now trying to install it to run from a Toshiba Satellite NB10T-A notebook Windows 8.1 64bit, but without success.
The original installation CD does not provide an installation but on start up (presumably because it is only compatible with Windows XP and 7.
The www.hp.com site offers a download of a full driver for the printer, forWindows 8.162bit. This seems to download fine. The file unpacks, says it is installing, but on completion the driver is not available.
There are no options to uninstall, either in control panel/printers or in control panel/software.
Without the driver, the Windows 8.1 system recognises the printer and allows simple printing ffrom applications. However, it is not possible to use the scan options, giving the error message that the driver is not available. Neither HP Solution Center or HP Document Manager are installed.
I have tried HP Print and Scan Doctor. This recognises the printer on USB link, says that there are missing drivers, downloads, unpacks and installs drivers. But the printer icon in control panel/printers continues to have an alarm icon and indicates that the printer is still missing drivers.
I have also tried the HP Printer Installation Wizard. The result is similar.
Please advise how I can install the scan options of this equipment and confirm that the machine is compatible with windows 8.1 64bit.
Thank you
This question was solved.
View Solution.

Hello @monc , welcome to the HP forums!
I read through your post about how you cannot scan on your Windows 8.1 computer as the driver and software doesn't seem to be completing successfully on your system. However, you have been able to install the printer and its functioning fine on other computers.
I would suggest checking the Control Panel to see if there are any printer files to uninstall: Uninstalling the Printer Software
Restart the PC afterwards
Perform a Clean Boot
Restart the PC again
Download and install the printer again: HP Officejet Full Feature Software and Driver
If you see any error messages or codes during the installation process, make note of the exact problem or error and post me back a screen shot or the details.
Good luck
R a i n b o w 7000I work on behalf of HP
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Fax issue with HP OfficeJet 7210 All-in-one

Hi everyone,
I've got an issue with my HP OfficeJet 7210 All-in-one printer/fax (USB connection)
I'm under Mac OS X 10.5 (Leopard).
When I was under Tiger, my printer/fax worked properly.
After the upgrade to Leopard, the printer/fax was still installed (HP 7210 was displayed as installed in the printer list of the System Preferences).
The printer works fine but the fax doesn't ! An error consistenly occurs when I try to send a fax.
Thus, I decided to uninstall every HP components from my Mac. Then I proceeded a fresh install of the CD software/driver I received with my printer/fax.
During the installation, I get an error : "HP AIO TRAP has quit". I went further and continue the installation till the end by ignoring the problem.
The printer is still working fine but I'm unable to install my fax in the System Preferences because the fax simply doesn't appear either on the "Fax" tab or on the "More printer" tab.
Only an unuseful "Bluetooth" fax appear, I can install it but it's impossible to send a fax with it : http://users.cybernet.be/ptsalos/hp-leo1.png
In the "More printer" tab I got this : http://users.cybernet.be/ptsalos/hp-leo2.png ... It seems that no fax are detected (no fax are displayed in "HP AiO Télécopie" and the "Add" button is gray).
I hope you could help me !
PS: the fax works properly under Bootcamp with Windows XP PRO SP2
Thank you very much.
Message was edited by: phl00

OK, so enough software is available (or will so been available) for me to start posting these types of workarounds (and getting more of you up and running). And remember, what I am about to tell you is NOT supported by HP, so if you run into problems doing this do NOT call customer support. I am posting this stuff here to try to help out the community. I will stop posting if this gets abused (even once).
If you have an HP OfficeJet 7310 or 7210 printer, go to HP.com/support, tell it you have a 7410, and download the installer (follow my instructions on the [Beta Announcement|http://discussions.apple.com/thread.jspa?threadID=1252889&tstart=0 ] thread if you need more details.
Now follow these instructions:
Step 1: Run the installer, and follow the onscreen prompts.
Step 2: When the screen comes up to select your printer, check the box my printer isn't listed and continue.
Step 3: On the next screen select the OfficeJet 7400 Series and continue.
Step 4: Select the type of connectivity to your device.
Step 5: Install the software (this may take several minutes).
Step 6: When you get to the Setup Assistant, skip it. Make sure you de-select the two checkboxes before you continue otherwise it will remind you every time you log in.
Step 7: Go into the Print & Fax System Preference and manually add your print queue.
Step 8: Go into the Print & Fax System Preference and manually add your fax queue.
Step 9: Start using your device.
Congratulations, you now should have a fully functioning device under Leopard. So what won't work with this work around:
1) The documentation on your device will be wrong.
2) If you did not previously set up a station ID for the fax, one will not be set.
3) Device Manager will not know anything about your device so the functionality there will be pretty useless (most stuff can be done through other means though). However if you already have a Tiger install, even this should (theoretically work).
4) Good question, if you run into any other issues post them here, I may have forgotten something.
WARNING! WARNING! WARNING!
Please install the final drivers when they come out, and preferable the beta drivers too for your device too! Just because things are working for you does not mean that this configuration is supported (its not) or that there aren't any known problems (there may be, we certainly don't test it) so please take caution and update when possible.
Just trying to help.
Andrew

My HP Officejet 8500a All-In-One forwards faxes (as a tiff file) to my iphone. Can only view/receive 1st page, embedded into email as a non-attachment. Iphone receives email(s) pdf attachments well. What can I do?

My HP Officejet 8500a All-In-One forwards faxes (as a tiff file) to my iphone. Can only view/receive 1st page, embedded into email as a non-attachment. Iphone receives email(s) pdf attachments well. What can I do?

Try this app
http://itunes.apple.com/us/app/fax-reader/id406902152?mt=8

Scan error 8, [(1, 0, -2147221500)] with Officejet 6310 all in one to Windows 7

Uninstalled, reinstalled, 3 times. Tested through Solution center& HP Print & Scan Doctor..unable to scan from an HP Officejet 6310 All-in-One printer, connected though USB to an HP Pavilion dv6 running Windows 7 home premium. CD too old to use. Downloaded every option for drivers, software, updates, tools, etc. from HP. Plugged, unplugged, restart, etc. NOTHING worked. Scan Doctor error at Driver, Registry, Communication. Thoughts? Thanks
Error:

Hello @shelfy , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're running into scan errors. I would like to help!
I would suggest Uninstalling the Printer Software.
Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration. You can do so by following this document: How to perform a clean boot in Windows.
Once the computer is in clean boot mode, I would suggest reinstalling the HP Printer Install Wizard for Windows.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Error: OXfOaf 8004 for HP office jet 5510v all in one printer fax copier scanner

HP office jet 5510v all in one printer, fax, copier, scanner. Error message: see above subject for error info. My printer is like frozen...can only shut off by unplugging. Help..please and thank you!

Use the Setup (wrench icon) button on the front of the printer to look through the settings menu to set the printer time and date.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

I am not able to scan on my Officejet 7410 All-in-one

I run the HP Print and Scan Doctor finding and fixing scan problems and it keeps getting hung up at the point where is says that there is a registry problem found with device registration and it says I should unistall and reinstall the software from the Full Feature Software from Customer Care (recommended) which I have done 4 times and it still will not scan

Hi,
Thanks for reporting the issue. There are few ways you can do scanning from the Printer
1. Make sure you downloaded latest HP software and installed it.
2. From PC, launch HP printer application (Start->Program files-HP->printer model->Hp Model series) or the solution center and double click scan link to do scanning
OR
3. Any third party applications like Paint program, click file and choose insert the image from scanner.
4. If it is connected via network, then you can use your browser to make scan, Here is the video
http://www.youtube.com/watch?feature=player_embedded&v=HbWpgww5I-M
If any of above option doesn't work, then download the print and scan doctor application and run it.
Here is the location: http://ftp.hp.com/pub/softlib/software12/COL44841/mp-120776-1/HPPSdr.exe
Happy Printing
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(Although I am employed by HP, I am speaking for myself and not for HP)

Send Fax from PC to HP Officejet 4500 All-in-One G510

When I print to printer HP Officejet 4500 G510g-m fax, no Send a Fax screen pops up asking for the Fax to information. It goes directly to the print queue and justs sits there saying Printing. Fax works OK when sending paper fax via machine.
This is a new install, using the Install All option from the HP site.
This question was solved.
View Solution.

Okay I understand now. I do not want to give the typical uninstall/reinstall solution as I assume you have probably tried that already. If not, that may be what you need. I have quite a few questions for you:
1. In your Devices and Printers Folder, right-click over the printer and when you click "See what's printing," does it provide two options (Officejet 4500 and Officejet 4500 Fax)?
2. Is it in this queue where you see the print/fax job?
3. Does it say offline or anything else in there?
4. Do you have the 4500 G510g, a, or n?
5. How is the printer connected? In some models, Fax to PC requires a certain type of connection. I believe it was a USB connection in some LaserJets.
According to the User Guide, Fax to PC needs to be enabled by selecting Fax to PC under Basic Fax Setup. Let me know if this helps you any. If not, answer the 5 questions above please so I can determine if this is a printer problem, connection problem or software issue.
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!

Having problem deleting all but one particular mail from the iPhone 4S mail inbox. I can delete mail either by the trash can or using edit, selecting the mail message and deleting. However there is this one mail message that will not go away. Any ideas?

I am having a problem deleting all but one particular mail message from my inbox. I delete by either using the trash can icon for individual mail, or using edit, selecting the mail message (s) and clicking delete. However there is this one mail message that will not go away regardles of what I do including deleting all from the trash. Any ideas?

I get that every once in a while on my 3GS, and that's what I do to get rid of it. Probably not a bad idea to power down the phone every so often, anyway, gets rid of any crud waiting to cause a bug.
Glad to hear that it worked for you.

HP Officejet J3680 All-In-One Printer Fax Scanner Copier will not print, scan or copy

The only function my HP Officejet J3680 will do is fax. How do I make it print, scan and copy? How do I set the date and time?

Hi,
Download the Full functionality software from hp.com... http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=3441026&
Install it and use software to get use of Printer.
Happy Printing
Click on the "Thumbs up"button on the left to say "Thanks"
Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

Cant scan to HP Officejet 7310 All In One

Okay just upgraded to OSX 10.6.1 and my HP device manager claims "Sorry, scanner could not be initialized. (Scanner not found.)"
I reinstalled the drive and rebooted and still the HP device manager claims "Sorry, scanner could not be initialized. (Scanner not found.)"
What is the matter with OSX 10.6.1?

The HP Device Manager is no longer supported and does not work properly in Snow Leopard.
Neither is HP Scan Pro.
You need to remove the old HP software from your computer and install the newer drivers for Snow Leopard.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01846935&cc=us&dlc=en&lc=en &jumpid=regR1002USEN
And here is the HP driver downloads from Apple.
http://support.apple.com/kb/DL907

How to get our HP Officejet 7310 All-in-One to print using the network option

The network printing initially stopped working on Win XP. I now use Win 7 Enterprise.
I have uninstalled the printer from my PC, restarted the machine, went through the add new printer device wizard and still no network printing capability.
I currently use the workaround of the USB connection for printing from one PC.

Have you tried running the Network Diagnostics tool to see if your printer is on the network.
The tool is Here
www.hp.com/go/tools
JonW
I work for HP

Getting HP Officejet 5600 All-in-One to print from wireless network?

I have the printer, via USB cable, hooked up to my desktop. I have both my desktop and my wife's notebook hooked up to our wireless network via Cisco Linksys WUSB600N USB adapters. Using Cisco Linksys WRT610N router. The Best Buy sales person said as long as I had the printer hooked up to my desktop and my desktop was on or in sleep mode that we could print from my wife's notebook. I have added the printer driver to the notebook. Now I cannot even get a test sheet to print using my wife's notebook. The printer still prints from my desktop. Do I have to hook the printer up to the router via USB cable to get this to work or what? This wireless thing is still a bit new to me. Any help, suggestions and/or answers will be greatly appreciated. I eagerly await your helpful replies. Thanks!

I know I'm likely bumping an old topic...but hopefully this will help someone else.
This *is* possible.
The best way is to enable sharing on the primary (desktop computer that sleeps.) computer after installing it properly on the desktop. Find out the IP address that your modem has assigned to this computer, save it!
Then, on the laptop, go into the "run" menu and type in the IP address of your desktop, starting with "\\."
(So, if your IP is, 123.456.7.890. You would type into the run box of your laptop, "\\123.456.7.890" without the quotes.)
At this point, you may be prompted for a username and password on your laptop. Simply put in any username and password that you have on the desktop when you first start the desktop up. (If a menu requesting username and password does not appear, simply move on.) I would advise you to check the box labeled "Save this information."
At this point a new window should appear, it will show all network resources available to you on the desktop. If you've shared the files properly on the desktop, the printer should be showing in this menu. Simply double-click on the printer that you wish to use, and voila! Your laptop should install all of the required drivers and be connected. Be forewarned, your printer must connect directly through to the desktop computer. DO NOT have the printer connect through a USB hub before it reaches the desktop, this may cause communication issues later on.
There's really a bunch of guides out there on this type thing, but you do have to search for them. I hope that I managed to help you and anyone else out there that's wondering the same but can't drop money on a printer that's brand new.
(Lastly...if it doesn't want to print. Restart both the desktop and printer. Most of the time that fixes it.)

HP Officejet 4315v All-in-One will send but not receive faxes

I can send faxes on my HP Officejet 4315v All-in-One printer, but cannot receive them. Please help.

Hi @exotica7
I would like to help you with the fax issue you are experiencing. The following documents address fax issues that may arise. Although you can send but not receive, I suggest starting with the first document. It will guide you through the necessary steps to troubleshoot receiving issues.
Cannot Send or Receive Faxes
Troubleshooting 'Phone Off Hook' Front Panel Messages
'Phone Off Hook' Status Message Displays on the Control Panel
Interpreting Error Codes in Fax Communication Error or Fax History Reports
Testing Your HP Fax Machine with the HP Fax Test Service
Incoming Faxes Print Small or Print on More than One Page, or a Blank Page Ejects Between Printed Fa...
Using the Fax Diagnostics Test
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

How to download hp solution center for windows 8.1 on officejet j6480 all in one

I would like to install HP Solutions Center on my new HP computer which has Windows 8.1. My printer is HP Officejet J6480 all in one.

Hi,
Please download the following software and drivers, save on your computer (remember where) and double click the downloaded file to install:
http://ftp.hp.com/pub/softlib/software12/COL31995/mp-109977-2/OJ_AIO_J6400_Full_Win_WW_140_408-4.exe
Regards.
BH
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Error message fax scan canceled on officejet 4500 all in one when faxing from the solution center.

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