Error message, file cannot be found

After downloading a purchased song, it shows in my library with an exclamation mark , when I click on it is says file can not be found and then offers to locate it for me. What do I do?

Hello pwithero,
The following article details the process of indicating to iTunes the correct location for the affected file.
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
Cheers,
Allen

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Itunes error message "file cannot be found..." I know the file is somewhere since I find it when I do a system search and it plays, but can't get itunes to see it. Any help?

itunes error message "file cannot be found..." I know the file is somewhere since I find it when I do a system search and it plays, but can't get itunes to see it. Any help?

Hello pwithero,
The following article details the process of indicating to iTunes the correct location for the affected file.
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
Cheers,
Allen

All my itunes files are visible but none will play. Error message file cannot be found

All my track file names and other details are visible in Itunes but none will play. single click on a track and an exclamation mark embeds at the front of the track name bar double click or click play and the error message I get says, "The song could not be used because the original file could not be found. Would you like to locate it? A search doesn't find it.
This applys to every track on itunes but music files in the music folder in Finder still play. Can anyone Help please

Is it possible that you moved the iTunes Media folder using Finder (or renamed something along the path)? The reason this happened is because iTunes cannot find the song files where they were previously located. However, you know where they are located (in the "music folder," so you can find the files using Finder and play them.
That you need to do is to put the files back where they were previously located. If you need to change the location of the files, you can use iTunes to move the files, so that iTunes can keep track of their new locations. This article provides instructions
http://support.apple.com/kb/HT1449

Error: Original file cannot be found, would you like to locate it?

My computer crashed, so I bought a new laptop. I have everything backed up on an external hard drive. I tried to transfer everything from the external drive to my new laptop, and now all of my music appears to be listed in itunes. However, when i try to play a music file I'm getting an error that says the original file cannot be found, would you like to locate it? Any ideas?

Select a broken track and press ctrl-i to Get Info. Look on the summary tab for the location where iTunes "thinks" the file should be. Where is it really? Post back the two locations and I can suggest the best approach.
tt2

While extracting file during restore, device disappear from iTunes; then error message "device cannot be found" pop up

After failing to update iphone OS, now iphone is in restore mode
Device Manager recognize USB is connected to iphone with Location: Location 0 (Apple Mobile device (recovery mode))
IPhone in "connect to itunes" screen
After connect to itunes, message "itunes has detected iphone in recovery mode. You must restore this iphone before it can be used with itunes." appear.
In Device -> iphone screen, after clicking "Restore" button, itunes status become "Extracting software..."
During extracting software process, iPhone change from "connect to itunes" screen to just "apple logo", then go back to "connect to itunes" screen; but at the same time device-iphone disappear from itunes; once itunes complete extracting software, error message comes out "The iphone "iphone" could not be restored. The device cannot be found"
Tried again few times with all USB device removed & turn off all the anti-virus software and all other non window / non-apple softwares; but same thing happened.
so now I'm stuck.... please help.

after reading loads of forum, I didn't find anyone with the exact issue as mine. But I've followed some of the restore issue solution and now I've fixed my phone. Yeah! maybe not all the steps are necessary, but here was what I've done to fix it:
1.     update itunes
2.     Ensure Apple Mobile device driver is updated and work (i.e. iphones is detected in device manager)
3.     run "msconfig", ensure all other non microsoft / non apple softwares are off
          - Services: only enable all microsoft services, apple mobile device and bonjour service
          - Startup: only enable QTTask & iTunesHelper
4.    Restart computer
5     turn on itunes
6.    connect iphones via USB.
7.     itunes show iphone in device column, but iphone still stay in "connect to itunes" screen
8.     Hold Sleep button + Home button until the screen goes dark (iphone disappear from itunes device column at the same time), then just keep holding the home button (without holding the sleep button)
9.     first time, though itunes showa iphone in the device column again, but iphone screen go from apple icon straight to "connect to itunes" screen and stay there again.
10.     I repeat step 8, this time though itunes show iphone in the device column again, but the iphone screen stay dark showing nothing (instead of showing "connect to iTunes" screen)
11.     then I click restore in itunes, this time it manages to finish extracting software without iphone restarting itself during the process; itunes find the iphone and complete the restore.
12.     As I do backup all the time, now I just need to sync all the files / setting back to iphone, everything back to normal again.
still not sure what happened to my phone, but now it's fix =>

Itunes error message "iTunes" cannot be found or created and is required.?

I try to load iTunes and receive the message as follows:
"iTunes" cannot be found or created and is required. The default location for this folder is inside "My Music" folder.
I believe this has occurred because I moved my "My Music" folder to an external drive. But when I moved it back to the internal Hard drive c: this is the result. By the way on my other internal drive d: used to store my music files also I have the same problem.
When I start iTunes with the external Drive attached it reads the external drive.
Can anyone help me overcome this problem please.
I have deleted and reinstalled two versions of iTunes without correcting this problem.
BigW

hi BigW!
let's begin with this document:
iTunes for Windows: "Disk is locked" or "iTunes folder cannot be found" when installing or opening iTunes
... but if you run into the complication where "My Music" doesn't appear as an option in TweakUI, try the alternate technique in this post:
Nigel Carpenter: re: Itunes problem
love, b

I get download error message "application cannot be found"

when i try to download a file from a website : after the download i try to open the file and get the error message "application not found"
== This happened ==
Every time Firefox opened
== tried to download files from other websites

Hello Ken.
Are these any kind of files or just some files in particular?
Also, why do you think this issue is related to Firefox?

How to open report.pdf file? getting error message file cannot be previewed pdf preview handler

how can I open a report.pdf file that shows error: file cannot be previewed because of an error w/ pdf preview handler

Hi pfmercerville,
If you are running the 64-bit version of Windows 7 (or Vista), you will find that your PDF files do not preview in Windows Explorer as they do in the 32-bit versions. Instead, all you see is a message stating that This file can’t be previewed. To enable this functionality on your 64-bit operating system, follow these steps.
1. Click the Orb (Start Button).
2. Go to the Search programs and files textbox and input regedit.
3. Select regedit.exe from the results.
4. When the UAC prompt appears, click the Yes button.
5. In the left pane of the Registry Editor, go to (and select): 
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{DC6EFB56-9CFA-464D-8880-44885D7DC193}
6. In the right pane, locate AppID.
7. Change AppID value to {534A1E02-D58F-44f0-B58B-36CBED287C7C}.
8. Restart your computer for the change to take affect.
Regards,
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Getting message "file cannot be found" when trying to play music in iTunes

When trying to play ANY music in my iTunes Library I get the message that the file containing the music cannot be found. I recently updated to the latest version of iTunes - is this the problem or is it something else?? I thought that at least the songs purchased from the iTunes Store would play but they do not. I receive the same message which asks if I want to attempt to locate the file. I click yes and that takes me to the iTunes Library which gets me nowhere. Anyone have any ideas????? I have used iTunes for years with no problems before this.

Hi Patricia,
First, try Repairing Disk Permissions. Quit all open applications. Launch Disk Utility, it's in your Applications/Utilities folder. Select MacintoshHD 10.x.x in the panel on the left, select the FirstAid tab, then click Repair Disk Permissions. Only takes a few minutes to run, then Quit Disk Utility. Reboot your PBook and launch iTunes. See if you can play a track...
If not... with iTunes open, select iTunes Store, then from the Menu Bar, click Store/Authorize Computer and see if that works. If that doesn't work ...
Quit iTunes. Try dragging the com.apple.iTunes.plist file from the HD/Users/YourName/Library/Preferences folder to your Desktop. Launch iTunes and see if you can play tracks. If you can, drag that file back to the Preferences folder. If not, drag that file to the Trash, empty the Trash and reboot. It could be your iTunes preferences file is corrupted and needs replacing. Your Mac will create a new pref file for you the next time you launch iTunes.
Hope something helps...
Carolyn
Message was edited by: Carolyn Samit

Error -43 file cannot be found

I'm running Windows Vista Ultimate 64-bit, and after updating QT to 7.5 (861) - I cannot play ANY .mov files on my system.
The browser plugin for IE7 appears to be working, but not for Firefox. I get the Error 43 message when trying to open any .MOV file, and the Error 1856 when I try to view QT files in Firefox.
Any help would be greatly appreciated. I have downloaded and installed the latest Itunes64Setup.exe, and run it, but am still having problems.

Tried running QuickTime Player as Administrator, and it runs just fine now. This wasn't necessary until the latest update to QT.

I FOUND THE FIX: iPhone Photo Copying Error - Required file cannot be found

This was driving me crazy for weeks.
The solution is quite easy. I noticed that I could import new photos and they would copy. But when I tried to do folders that were there for a while, I would get the error. So I assumed some database had to be corrupt since the photos were viewable in iPhoto. I tried exporting a library and reimporting it and those copied. So I KNEW it was a database issue.
iPhoto creates "iPhone/iPod" versions of any photo you copy to a device. Even when you remove it from the device, it still saves "the iPod" version in case you re-add it. So the solution is to delete all of these versions. I have provided easy instructions.
*Before doing this...make sure to write down which events/albums you keep on your iPhone because doing this will remove all of those selections. You will have to redo them afterwords. But unlike your current situation...it will WORK and actually sync. These directions will require you to delete all of the photos on your device, too (not your camera roll).*
1. In iTunes UNCHECK "Sync Photos from iPhoto". When it asks you about deleting all of the photos...do it. Let it remove all of your photos.
2. Eject your iPhone and exit iTunes. Also make sure you have exited iPhoto.
3. Find the iPhone Library you are using. Right Click and choose "SHOW PACKAGE CONTENTS".
4. Find the "iPod Photo Cache" folder and delete it.
5. Go back into iTunes and Re-enable "Sync Photos from iPhoto". Choose what you want to copy...and click sync.
Viola.

For some reason iPhoto uses *"iPod Photo Cache"* for both devices including your *iPod or iPhone*.
So even if you have an iPhone...follow my directions. The apply to any device. iPhone, iPad, iPod...and its the same for all versions of iPhone and iPod, too.
Right click on your iPhoto library. It still labels it as "iPod Photo Cache" even though you have an iPhone or iPad. I don't know why. Ask our uncle Steve.

I get this error message" file cannot be sent" when i try to email attachment(s). Attachments(s) are under 2mb's. I am using ver. 3.6.16

Don't know what other info i could give?

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
<b> To Enable SafeMode </b>
*You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
*''Once you get the pop-up, just select "'Start in Safe Mode"''
If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.
Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")
* https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Message'there was an error opening this document.The file cannot be found'

Using xp home and when I click to download the pdf file, it will give 3 options been 'open'/'save'/?. When I choose the 'open' option, it will give me the above message "there was an error opening this document.The file cannot be found"
owever if I choose to "save" and I will be able to open the file and read it. In this pc its using Adobe Reader 8.1.2 with a patch. It was working fine prior to this sudden occurance of the error.
Strangely I have another pc with the same specification, I was able to choose "open" and be able to read the file. Can anyone help to resolve the issue by using the "open' option instead of "save, then open". Greateful for your prompt response.

Fyi, in addition to my earlier post, the other pc is using Adobe 8.1.1 and no other patch. I was trying to find 8.1.1 version but could not find a trust worthy site to load from. Do you think the error caused by using the 8.1.2 version? Thanks

Error message: iTunes Library.itl file cannot be found or created

I just upgraded to iTunes 7.0.2 and it will not launch. The following error appears:
"The iTunes Library.itl file cannot be found or created. The default location for this file is in the "iTunes" folder in the "MyMusic" folder"
I have uninstalled, re-installed and tried all the possible solutions on the Troubleshooting section, including repair and nothing works. I have both a Library.itl and a Library.xml file in the following path: C:\Documents and Setting\user\My Documents\My Music\iTunes - not sure what to do next.
Right now I'd take my old version back if I could figure out how to get it.
Dell Dimension 5150 Windows XP Pro

When you get that message, does iTunes give you the option of locating the file? If so, then browse to the file and select it. If you don't get that option, I believe that holding down the shift key (or possibly the control key) when you launch iTunes should cause you to get the option.

Itunes error message - the itunes library.itl file cannot be found or created

My itunes was working yesterday but today when i open it i get an error message saying "the itunes library.itl file cannot be found or created. the default location for this file in in the itunes folder in the music folder."
I have tried to reinstall itunes but still getting the same error when clicking on itunes
Please can you help?

Hold down the Shift key while trying to launch iTunes. You should see a dialog box asking you to Choose or Create a library. Click "Choose library"
Browse to the default location of your iTunes Library.itl file:
Windows XP: \Documents and Settings\username\My Documents\My Music\iTunes\
Windows Vista: \Users\username\Music\iTunes\
Windows 7: \Users\username\My Music\iTunes\
... and doubleclick the file.
Does your iTunes open for you now?

Error message, file cannot be found

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