Error message for promotion download

Responding to email about 10g download and 2-day training, this message persists, despite being registered within the Oracle system.
Sorry, Unexpected Condition. (Error Document 500)
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I found out how to see the message: Immediately after clicking the Download button, a progress icon appears at the top of the window, immediately to the right of the search box. When I click on that icon, a popup window shows the download progress, including the HTTP error code when it fails.

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