Error Message - hope forum can help Adobe Tech Support BLOWS

When opening Acrobat Pro 8.2.1 the following error message pops up
" A serious error has been detected and Adobe Acrobat 8 Pro cannot continue"
"Please reinstall the application and try again"
Where to I go from here?  Tech support kept me on hold for 40 min - spoke to two people who took my info and email put me on hold and finally disconected me.  Adobe customer support is a shameful excuse for assistance - thier website is only a few steps behind that.

Vista -- thank you for taking the time to help

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