Error message in desktop Manager: Media

I have downloaded Desktop Mgr, and when I try to access Media, I get this error message :
image File "file": C/program files (x86) common files\roxio shared\9.0\common resources/\shared\generic\images\about_RIM_Background.PNG" cannot be loaded
Can anyone help me figure out what this is & how do I fix it????
Thanks

Hi jrh1219,
Welcome to BlackBerry Support Community Forums.
Do you have other Roxio or Sonic software installed on your PC? If so, its possible there is a conflict between these and the Roxio Media Manager. Which version of BlackBerry Desktop Manager do you have installed? Are you able to open Media Manager from C:\Program Files (x86)\Roxio\Media Manager 9 by clicking on MediaManager9.exe. If so, try opening Media Manager from the Desktop Manager after doing so. If this does not resolve the issue, try clean uninstalling the Desktop Manager as shown here. http://bbry.lv/acVRkU then reinstalling. You may also want to upgrade to the most recent version of the Desktop Software.
-FS
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Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

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Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
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Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

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========
Runtime Errors         SYSTEM_CORE_DUMPED
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Hi
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<i>pls, award points</i>

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Error message in desktop Manager: Media

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