Error message in explorer of content management

Hello,
I have an error message when I click on "documents" in the explorer.
The message:
"Runtime Error
An exception occured while processing the request.
Additional information: com/sapportals/portal/prt/service/usermanagement/IUserManagementService
Exception ID = 203c12a3-5d03-2910-4b88-919ed557336d"
What is wrong?
I hope somebody can help me.
Kind regards
Susanne

Hi Susanne,
this is hard to say from this message only. I would guess that KM tries to resolve users in groups and this leads to some exception as there may be a problem with the UME backend (do you have an LDAP connected?) or some inconsistency within your UME (maybe there are groups set within the ACL which do not exist any longer or something like this).
For further details, please check the default.trc log where you should find addtional information on this error, maybe a stack trace.
Hope it helps
Detlev

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