Error Message in IC Webclient BP is confirmed in Account Identification

Hi Gurus,
I am facing this error message .
Once an Account ID is entered in IC Web and CONFIRM button is pressed in account identification tab, then this message is displayed.
"Error occurred in class CL_ICCMP_CUCOIREC_IMPL, event InteractionStarted" and
"Error occurred in class CL_ICCMP_CUCOIREC_IMPL, event BPConfirmed"
Please guide me the solution for this.
Thanks,
Bhushan

Hello Gert.
Please forgive my ignorance, but I am working on an upgrade from 6.0 to 7.0
I will not tell the whole story but for a Business Role, the role config key was wrong. when I corrected this, a lot of views were corrected but I started getting this error. and just for this particular profile.
All three profiles, Role config key, Layout profile and technical profile are the same for several IC Agent profiles, but just the one that had it mistakenly different is causing the problem.
what would you advise? or should I create a note?
Thanks!
Juan P. Lanzagorta

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Error Message in IC Webclient BP is confirmed in Account Identification

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