Error message in Photoshop CS6 upgrade download

I just purchased the upgrade from Photoshop CS5 to CS6 as a download. I downloaded the download manager as instructed, and installed it. I then downloaded the CS6 upgrade. But when I went to install it, it asked for my serial number, which I (double-checked and) provided. It gave me a message saying that although it is a valid serial number, there is no product available that matches that serial number. I don't understand. Help?

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

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    http://www.adobe.com/support/download-install/supportinfo/

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