Error message Insufficient Credit

Hello,
I am trying to call a mobile phone in/from the Philippines from Mexico
but when i dial the phone I get a message that says 'insufficient credit' even though I have all 60 minutes left from my World minutes for Office 365 subscription.
What exactly is the problem?
Thanks 
Solved!
Go to Solution.

juandemiguel wrote:
What exactly is the problem?
Hello
Your account shows that you are attempting to call to the Philippines. Please note that the Philippines is not an included country in your Subscription. To call there you require either a specific Subscription or Skype Credit.
Skype subscription    Buy Skype credit 
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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  • Getting a message "Insufficient Credit"

    Hello All,
    My monthly subscription was expiring on 18 October,2013.
    But as I have set auto-recharge my account got auto renewed and the amount got debited from my account.
    But now when I'm trying to make a call the system shows a message as Insufficient credit.
    Can anyone help ,e what could be the reason for the same.
    Regards,
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    Video Conference Error Report:
    @SIP/Transport.c:121 type=4 (00000000/0)
    [NOTIFY sip:[email protected] SIP/2.0
    Via: SIP/2.0/UDP 32.133.235.10:5060;branch=z9hG4bK0b3adbfe19cc971c
    Max-Forwards: 70
    To: "iexst7" <sip:[email protected]>;tag=201410100
    From: "u0" <sip:[email protected]>;tag=1923398749
    Call-ID: 26c0ed30-35b0-11dc-b882-e7503a9313c4@10-112-188-221
    CSeq: 3 NOTIFY
    Contact: <sip:[email protected]:5060>;isfocus
    Event: conference
    Subscription-State: terminated;reason=noresource
    User-Agent: Viceroy 1.2
    Content-Length: 0
    @SIP/Transport.c:121 type=4 (00000000/0)
    [NOTIFY sip:[email protected] SIP/2.0
    Via: SIP/2.0/UDP 32.133.235.10:5060;branch=z9hG4bK2a6db11a1c1b8118
    Max-Forwards: 70
    To: "iexst7" <sip:[email protected]>;tag=201410100
    From: "u0" <sip:[email protected]>;tag=1923398749
    Call-ID: 26c0ed30-35b0-11dc-b882-e7503a9313c4@10-112-188-221
    CSeq: 2 NOTIFY
    Contact: <sip:[email protected]:5060>;isfocus
    Event: conference
    Subscription-State: active;expires=3600
    User-Agent: Viceroy 1.2
    Content-Type: application/conference-info+xml
    Content-Length: 203
    [<c-i v="0" st="f" en="sip:[email protected]">
    c<h>i</h><m t="a"/><m t="v"/>
    c<h>o</h><m t="a"/><m t="v"/>
    </c-i>
    @SIP/Transport.c:121 type=4 (00000000/0)
    [SIP/2.0 200 OK
    Via: SIP/2.0/UDP m.0;branch=z9hG4bK38ba56f52568431d
    To: "u0" <sip:[email protected]>;tag=1923398749
    From: "iexst7" <sip:[email protected]>;tag=201410100
    Call-ID: 26c0ed30-35b0-11dc-b882-e7503a9313c4@10-112-188-221
    CSeq: 1 SUBSCRIBE
    Contact: <sip:[email protected]:5060>;isfocus
    Expires: 3600
    User-Agent: Viceroy 1.2
    Content-Length: 0
    @SIP/Transport.c:121 type=4 (00000000/0)
    [NOTIFY sip:[email protected] SIP/2.0
    Via: SIP/2.0/UDP 32.133.235.10:5060;branch=z9hG4bK2a6db11a1c1b8118
    Max-Forwards: 70
    To: "iexst7" <sip:[email protected]>;tag=201410100
    From: "u0" <sip:[email protected]>;tag=1923398749
    Call-ID: 26c0ed30-35b0-11dc-b882-e7503a9313c4@10-112-188-221
    CSeq: 2 NOTIFY
    Contact: <sip:[email protected]:5060>;isfocus
    Event: conference
    Subscription-State: active;expires=3600
    User-Agent: Viceroy 1.2
    Content-Type: application/conference-info+xml
    Content-Length: 203
    [<c-i v="0" st="f" en="sip:[email protected]">
    c<h>i</h><m t="a"/><m t="v"/>
    c<h>o</h><m t="a"/><m t="v"/>
    </c-i>
    @SIP/Transport.c:121 type=4 (00000000/0)
    [SIP/2.0 200 OK
    Via: SIP/2.0/UDP m.0;branch=z9hG4bK38ba56f52568431d
    To: "u0" <sip:[email protected]>;tag=1923398749
    From: "iexst7" <sip:[email protected]>;tag=201410100
    Call-ID: 26c0ed30-35b0-11dc-b882-e7503a9313c4@10-112-188-221
    CSeq: 1 SUBSCRIBE
    Contact: <sip:[email protected]:5060>;isfocus
    Expires: 3600
    User-Agent: Viceroy 1.2
    Content-Length: 0
    @SIP/Transport.c:121 type=4 (00000000/0)
    [ACK sip:[email protected] SIP/2.0
    Via: SIP/2.0/UDP 32.133.235.10:5060;branch=z9hG4bK1fd4c2fe08536ee7
    Max-Forwards: 70
    To: "iexst7" <sip:[email protected]>;tag=201410100
    From: "u0" <sip:[email protected]>;tag=1923398749
    Call-ID: 26c0ed30-35b0-11dc-b882-e7503a9313c4@10-112-188-221
    CSeq: 1 ACK
    User-Agent: Viceroy 1.2
    Content-Length: 0
    @SIP/Transport.c:121 type=4 (00000000/0)
    [INVITE sip:[email protected] SIP/2.0
    Via: SIP/2.0/UDP 32.133.235.10:5060;branch=z9hG4bK1dd66e735baa5af4
    Max-Forwards: 70
    To: "iexst7" <sip:[email protected]>
    From: "u0" <sip:[email protected]>;tag=1923398749
    Call-ID: 26c0ed30-35b0-11dc-b882-e7503a9313c4@10-112-188-221
    CSeq: 1 INVITE
    Contact: <sip:[email protected]:5060>;isfocus
    User-Agent: Viceroy 1.2
    Content-Type: application/sdp
    Content-Length: 512
    [v=0
    o=saint 0 0 IN IP4 32.133.235.10
    s=u0
    c=IN IP4 32.133.235.10
    b=AS:2147483647
    t=0 0
    a=hwi:1028:2:2000
    a=bandwidthDetection:YES
    a=iChatEncryption:NO
    m=audio 16390 RTP/AVP 12 3 0
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:-1584894290
    m=video 16388 RTP/AVP 126 34
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 1 rules 30:352:288
    a=framerate:20
    a=RTCP:AUDIO 16391 VIDEO 16389
    a=pogo
    a=fmtp:126 imagesize 0 rules 20:640:480:640:480
    a=rtpID:762880789
    Video Conference Support Report:
    @SIP/Transport.c:1218 type=1 (00000000/0)
    [SIP/2.0 200 OK
    Via: SIP/2.0/UDP 32.133.235.10;branch=z9hG4bK0b3adbfe19cc971c;received=32.133.228.7
    To: "iexst7" <sip:[email protected]>;tag=201410100
    From: "u0" <sip:[email protected]>;tag=1923398749
    Call-ID: 26c0ed30-35b0-11dc-b882-e7503a9313c4@10-112-188-221
    CSeq: 3 NOTIFY
    User-Agent: Viceroy 1.2
    Content-Length: 0
    @SIP/Transport.c:1218 type=1 (00000000/0)
    [SIP/2.0 200 OK
    Via: SIP/2.0/UDP 32.133.235.10;branch=z9hG4bK2a6db11a1c1b8118;received=32.133.228.7
    To: "iexst7" <sip:[email protected]>;tag=201410100
    From: "u0" <sip:[email protected]>;tag=1923398749
    Call-ID: 26c0ed30-35b0-11dc-b882-e7503a9313c4@10-112-188-221
    CSeq: 2 NOTIFY
    User-Agent: Viceroy 1.2
    Content-Length: 0
    @SIP/Transport.c:1218 type=1 (00000000/0)
    [SIP/2.0 200 OK
    Via: SIP/2.0/UDP 32.133.235.10;branch=z9hG4bK2a6db11a1c1b8118;received=32.133.228.7
    To: "iexst7" <sip:[email protected]>;tag=201410100
    From: "u0" <sip:[email protected]>;tag=1923398749
    Call-ID: 26c0ed30-35b0-11dc-b882-e7503a9313c4@10-112-188-221
    CSeq: 2 NOTIFY
    User-Agent: Viceroy 1.2
    Content-Length: 0
    @SIP/Transport.c:1218 type=1 (00000000/0)
    [SUBSCRIBE sip:[email protected] SIP/2.0
    Via: SIP/2.0/UDP m.0;branch=z9hG4bK38ba56f52568431d
    Max-Forwards: 70
    To: "u0" <sip:[email protected]>;tag=1923398749
    From: "iexst7" <sip:[email protected]>;tag=201410100
    Call-ID: 26c0ed30-35b0-11dc-b882-e7503a9313c4@10-112-188-221
    CSeq: 1 SUBSCRIBE
    Contact: <sip:[email protected]>
    Event: conference
    Expires: 3600
    User-Agent: Viceroy 1.2
    Content-Length: 0
    @SIP/Transport.c:1218 type=1 (00000000/0)
    [SUBSCRIBE sip:[email protected] SIP/2.0
    Via: SIP/2.0/UDP m.0;branch=z9hG4bK38ba56f52568431d
    Max-Forwards: 70
    To: "u0" <sip:[email protected]>;tag=1923398749
    From: "iexst7" <sip:[email protected]>;tag=201410100
    Call-ID: 26c0ed30-35b0-11dc-b882-e7503a9313c4@10-112-188-221
    CSeq: 1 SUBSCRIBE
    Contact: <sip:[email protected]>
    Event: conference
    Expires: 3600
    User-Agent: Viceroy 1.2
    Content-Length: 0
    @SIP/Transport.c:1218 type=1 (00000000/0)
    [SIP/2.0 200 OK
    Via: SIP/2.0/UDP 32.133.235.10;branch=z9hG4bK1dd66e735baa5af4;received=32.133.228.7
    To: "iexst7" <sip:[email protected]>;tag=201410100
    From: "u0" <sip:[email protected]>;tag=1923398749
    Call-ID: 26c0ed30-35b0-11dc-b882-e7503a9313c4@10-112-188-221
    CSeq: 1 INVITE
    Contact: <sip:[email protected]>
    User-Agent: Viceroy 1.2
    Content-Type: application/sdp
    Content-Length: 413
    v=0
    o=jordanpeck 0 0 IN IP4 m.0
    s=u0
    c=IN IP4 m.0
    b=AS:2147483647
    t=0 0
    a=hwi:1028:2:2000
    a=bandwidthDetection:YES
    a=iChatEncryption:NO
    m=audio 16388 RTP/AVP 12
    a=rtcp:16389
    a=rtpID:1419082810
    m=video 16386 RTP/AVP 126
    a=rtcp:16387
    a=rtpmap:126 X-H264
    a=RTCP:AUDIO 16389 VIDEO 16387
    a=fmtp:126 imagesize 0 rules 20:640:480:640:480
    a=framerate:20
    a=rtpID:-453571933
    @:0 type=2 (00000000/0)
    [VCVIDEO_INCOMINGATTEMPT]
    [3]
    @SIP/Transport.c:1218 type=1 (00000000/0)
    [SIP/2.0 180 Ringing
    Via: SIP/2.0/UDP 32.133.235.10;branch=z9hG4bK1dd66e735baa5af4;received=32.133.228.7
    To: "iexst7" <sip:[email protected]>;tag=201410100
    From: "u0" <sip:[email protected]>;tag=1923398749
    Call-ID: 26c0ed30-35b0-11dc-b882-e7503a9313c4@10-112-188-221
    CSeq: 1 INVITE
    Contact: <sip:[email protected]>
    User-Agent: Viceroy 1.2
    Content-Length: 0
    @SIP/Transport.c:1218 type=1 (00000000/0)
    [SIP/2.0 100 Trying
    Via: SIP/2.0/UDP 32.133.235.10;branch=z9hG4bK1dd66e735baa5af4;received=32.133.228.7
    To: "iexst7" <sip:[email protected]>
    From: "u0" <sip:[email protected]>;tag=1923398749
    Call-ID: 26c0ed30-35b0-11dc-b882-e7503a9313c4@10-112-188-221
    CSeq: 1 INVITE
    User-Agent: Viceroy 1.2
    Content-Length: 0
    Video Conference User Report:
    Binary Images Description for "iChat":
    0x1000 - 0x17dfff com.apple.iChat 3.1.8 (445) /Applications/iChat.app/Contents/MacOS/iChat
    0x15bc1000 - 0x15bcafff com.apple.IOFWDVComponents 1.9.0 /System/Library/Components/IOFWDVComponents.component/Contents/MacOS/IOFWDVComp onents
    0x15be7000 - 0x15becfff com.apple.audio.AppleHDAHALPlugIn 1.3.3 (1.3.3a1) /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
    0x15c6e000 - 0x15cdffff com.DivXInc.DivXDecoder 6.4.0 /Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder
    0x15e05000 - 0x15e35fff com.apple.QuickTimeIIDCDigitizer 7.2 /System/Library/QuickTime/QuickTimeIIDCDigitizer.component/Contents/MacOS/Quick TimeIIDCDigitizer
    0x15e3f000 - 0x15e85fff com.apple.QuickTimeUSBVDCDigitizer 2.0.0 /System/Library/QuickTime/QuickTimeUSBVDCDigitizer.component/Contents/MacOS/Qui ckTimeUSBVDCDigitizer
    0x15ead000 - 0x16006fff com.apple.opengl 1.4.16 /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
    0x16032000 - 0x1608bfff com.apple.driver.AppleIntelGMA950GLDriver 1.4.56 (4.5.6) /System/Library/Extensions/AppleIntelGMA950GLDriver.bundle/Contents/MacOS/Apple IntelGMA950GLDriver
    0x16092000 - 0x160aefff com.apple.opengl 1.4.16 /System/Library/Frameworks/OpenGL.framework/Versions/A/Resources/GLDriver.bundl e/GLDriver
    0x160b5000 - 0x160d9fff com.apple.opengl 1.4.16 /System/Library/Frameworks/OpenGL.framework/Versions/A/Resources/GLRendererFloa t.bundle/GLRendererFloat
    0x163c0000 - 0x163c4fff com.apple.audio.AudioIPCPlugIn 1.0.1 /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugI n.bundle/Contents/MacOS/AudioIPCPlugIn
    0x163e0000 - 0x16409fff com.apple.audio.SoundManager.Components 3.9.2 /System/Library/Components/SoundManagerComponents.component/Contents/MacOS/Soun dManagerComponents
    0x16707000 - 0x16717fff com.apple.DVCPROHDVideoDigitizer 1.2 /Library/QuickTime/DVCPROHDVideoDigitizer.component/Contents/MacOS/DVCPROHDVide oDigitizer
    0x16905000 - 0x1694cfff com.apple.DVCPROHDMuxer 1.2 /Library/QuickTime/DVCPROHDMuxer.component/Contents/MacOS/DVCPROHDMuxer
    0x174d9000 - 0x174ebfff com.apple.FCP Uncompressed 422.component 1.4 /Library/QuickTime/FCP Uncompressed 422.component/Contents/MacOS/FCP Uncompressed 422
    0x174f1000 - 0x174f6fff com.apple.DesktopVideoOut 1.2.4 /Library/QuickTime/DesktopVideoOut.component/Contents/MacOS/DesktopVideoOut
    0x174fb000 - 0x174fefff com.apple.iokit.IOQTComponents 1.4 /System/Library/Components/IOQTComponents.component/Contents/MacOS/IOQTComponen ts
    0x41410000 - 0x414adfff com.apple.QuickTimeImporters.component 7.2 /System/Library/QuickTime/QuickTimeImporters.component/Contents/MacOS/QuickTime Importers
    0x419b0000 - 0x419ecfff com.apple.QuickTimeFireWireDV.component 7.2 /System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/QuickTim eFireWireDV
    0x8fe00000 - 0x8fe4afff dyld /usr/lib/dyld
    0x90000000 - 0x90171fff libSystem.B.dylib /usr/lib/libSystem.B.dylib
    0x901c1000 - 0x901c3fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
    0x901c5000 - 0x90202fff com.apple.CoreText 1.1.2 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
    0x90229000 - 0x902fffff com.apple.ApplicationServices.ATS 2.0.6 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
    0x9031f000 - 0x90774fff com.apple.CoreGraphics 1.258.75 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
    0x9080b000 - 0x908d3fff com.apple.CoreFoundation 6.4.7 (368.28) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
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    0x90913000 - 0x90a07fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
    0x90a57000 - 0x90ad6fff libobjc.A.dylib /usr/lib/libobjc.A.dylib
    0x90aff000 - 0x90b63fff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
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    0x90bde000 - 0x90c51fff com.apple.framework.IOKit 1.4.8 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    0x90c66000 - 0x90c78fff libauto.dylib /usr/lib/libauto.dylib
    0x90c7e000 - 0x90f24fff com.apple.CoreServices.CarbonCore 682.26 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
    0x90f67000 - 0x90fcffff com.apple.CoreServices.OSServices 4.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
    0x91007000 - 0x91045fff com.apple.CFNetwork 129.20 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
    0x91058000 - 0x91068fff com.apple.WebServices 1.1.3 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServ icesCore.framework/Versions/A/WebServicesCore
    0x91073000 - 0x910f1fff com.apple.SearchKit 1.0.5 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
    0x91126000 - 0x91144fff com.apple.Metadata 10.4.4 (121.36) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
    0x91150000 - 0x9115efff libz.1.dylib /usr/lib/libz.1.dylib
    0x91161000 - 0x91300fff com.apple.security 4.5.2 (29774) /System/Library/Frameworks/Security.framework/Versions/A/Security
    0x913fe000 - 0x91406fff com.apple.DiskArbitration 2.1.1 /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
    0x9140d000 - 0x91414fff libbsm.dylib /usr/lib/libbsm.dylib
    0x91418000 - 0x9143efff com.apple.SystemConfiguration 1.8.6 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
    0x91450000 - 0x914c6fff com.apple.audio.CoreAudio 3.0.4 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
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