Error message IPC 6023 for the Bt sport channels 5...

Had this problem for a week now and although help desk has been helpful the problem is still not resolved.
One chap says its the broadband another says its the youview box. I have a technical back ground and i think the broadband is working fine Hub 5 download speed 37 is fine. Youview box does everything else except for these three channels.
My BT fault tracking just says ongoing will call when we have news, but have not had a call for four days now? any ideas anyone ?

Can you get the test channel on 900?
Is the youview connection to the homehub wired or via powerlines etc?
Steve
BT TV Expert
I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, primarily on the BT Vision+ and YouView boxes. Go here for more info.
If my post has been helpful, please click on the Ratings star on the left-hand side of the post.

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