Error message: iTunes cannot connect to music store....

I have been trying everything for the past day and a half and I still can't get my music store to work?? Everytime I open it I get an error message saying:
Make sure your network connection is active and try again
Can someone please help me?

The same thing happened to me so I sent an email to apple. Honestly, I can't make any sense out of it but maybe you can. This is what they sent to me:
I'm sorry to hear that you're having trouble connecting to the iTunes
Store.
I have verified that the iTunes Store is functioning and accepting
connections, which indicates that the issue is related to your internet
connection, local network, or your local computer itself.
iTunes has a great new feature called Network Diagnostics that can help
you diagnose and resolve issues that prevent you from connecting to the
iTunes Store.
First, make sure you're using iTunes 7.0 or later, which is available
free of charge at the Apple website:
http://www.apple.com/itunes/download
Now follow these steps to use Network Diagnostics:
1) Make sure that you have an active Internet connection.
2) Open iTunes.
3) Choose Diagnostics from the Help Menu.
4) Select Network Diagnostics and click Run.
The Network Diagnostics interface will help you identify and resolve
any network issues that are affecting your ability to connect to the
iTunes Store.
Please note that certain types of software can affect the way a
computer sends and receives information from the Internet. Here are a few
examples of these types of software:
* Virus and/or worm protection software
* Web accelerators
* Ad filters
* Firewalls
If you have any of this software, and if you cannot access the iTunes
Store, you will need to configure these applications to allow iTunes to
connect to the internet.
Please refer to the documentation that came with that software, and if
necessary contact the software's manufacturer. You'll need to configure
the software to allow these domains to send and receive data from the
Internet:
phobos.apple.com
phobos.apple.com.edgesuite.net
Apple Discussions are another source of information about iTunes, where
everyone from new users to professionals can interact and share their
knowledge and experiences. You may find another user with the same
operating system or ISP that may be able to help resolve this issue. You can
find the iTunes discussions group:
http://discussions.info.apple.com/itunes
To use iTunes, your computer must meet the system requirements listed
here:
http://www.apple.com/itunes/download
The sales and service policies for the iTunes Store are available here:
http://www.apple.com/legal/itunes/ww
Best Regards,
Reneé
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Thanks, but that didn't help me.
iTunes Store <[email protected]> wrote: Dear Mary,
I'm sorry to hear that you can't connect to the iTunes Store.
I have verified that the iTunes Store is functioning and accepting
connections, which indicates that the issue is related to your internet
connection, local network, or your local computer itself. This article
outlines some of the likely culprits:
http://www.info.apple.com/kbnum/n300870
Apple Discussions are another source of information about iTunes, where
everyone from new users to professionals can interact and share their
knowledge and experiences. You may find another user with the same
operating system or ISP that may be able to help resolve this issue. You can
find the iTunes discussions group at:
http://discussions.info.apple.com/itunes
I hope this information helps you to connect to the iTunes Store. Thank
you for contacting the iTunes Support Team.

Similar Messages

  • I can connect to the internet and everything is working o.k. but I cannot connect to the app store. Error message reads Cannot connect to App Store

    I can connect to the internet with no problems ,but I am unable to connect to the App Store. Error message reads--- Cannot connect to App Store.

    Hey William,
    It sounds as though you are having difficulty with your Mac being unable to connect to the Mac App Store. This article has some steps that may help you troubleshoot -
    Can't connect to the iTunes Store - Apple Support
    Note that the title is for the iTunes Store, the steps are still relevant.
    Thanks for using Apple Support Communities.
    Happy computing,
    Brett L 

  • Hi, tried to download Amazon, asked to update my security, push continue..screen goes white then error message saying' cannot connect to app store' but I'm already on it!

    hi, I'm a novice..be gentle! Tried to download Amazon Free... Asked to update my security I pushed OK...screen went white, then an error message saying ' Cannot connect to App Store', however I am already on it! Pls help!!

    Are you trying to download the amazon store app? Does this happen with all apps or just amazon?
    Try this
    Make sure IOS is updated to latest version
    (How to update your iOS device
    http://support.apple.com/kb/HT4623)
    Reboot device by pressing both the home button and sleep/wake (power) buttons at the same time for 10-15 seconds until the apple logo appears on the screen, then let go.
    If that doesn't work then reset the device by going to settings/general/reset/reset all settings  (or for network connection issues 'reset network settings').
    (no media or data will be deleted from the device, this will only take a minute).

  • 'ITunes cannot connect to music store' fix.

    If you have been getting the above error message recently then hopefully I have found the way to solve it. It is easy, just go to Internet Options, Advanced and scroll to the bottom and select Default. Apply and this should fix it. It worked for me so I hope this helps. I am no expert I was desperate and tried everything.

    Thank you so much John! I've been struggling for 5 days with this new version and this seems to have fixed my issues even after I have tried all of the "other" recommendations that have been posted including completely uninstalling my virus protection which I don't recommend and it did not work. I'm surprised something so simple worked!
    Since your so brillant- perhaps I can ask a stupid question that you can answer- my library does not seem to want to auto populate either one of my IPODs since this all happened, I've tried to click manual and automatic downloads from playlists, and yet the only items that will download are items copied via cd, podcasts and recently (as in 5 minutes ago songs.

  • Cannot Connect to Music Store Unknown Error -3221

    Please help me. I subscribed to ITunes specifically because I pre-ordered the Depeche Mode CD. And now that I am trying to download/upload(?) through the advanced / pre-orders I keep getting an error message stating "Cannot connect to music store. An unkown error occurred -3221. Make sure you rnetwork connection is active and try again."
    I have been reading the fixes online and tried the overnight test. I tried adding the site to my pop-up blocker... NOW WHAT? I cannot access the music store at all (for the past 3 days that I have been trying). I pretty much just want a refund for my CD that I cannot download. BTW - in between my purchase and my attempts to access the music store I was forced to "upgrade to 6"... so is that where the problem lies? I also called the support phone number on the "contact us" link and no one on the telephone can help. I AM SO FRUSTRATED! Please make this better! I am on Windows XP.

    hi Cheryl!
    "Cannot connect to music store. An unkown error occurred -3221. Make sure you rnetwork connection is active and try again."
    haven't seen that error code for a while. but we've got some documentation on it. have you seen this yet?
    http://docs.info.apple.com/article.html?artnum=300831
    love, b

  • When I try to connect to App Store,I get an error message stating "cannot connect to iTunes Store.  I show 3 bars on wifi connection

    When I try to connect to App Store, I receive an error message stating, "cannot connect to iTunes Store.  I show 3 bars on my wifi connection?  Can someone help...why if I tap App store, does a iTune error message display?

    First, try a system reset.  It cures many ills and it's quick, easy and harmless...
    Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.
    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  Connect via cable to the computer that you use for sync.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."
    Finally, if the Restore doesn't work, let the battery drain completely.  Then recharge for at least an hour and Restore again.

  • TS1702 Trying to download free solitaire application and error message that cannot connect to itunes store

    Please contact me ASAP - having an issue on iphone 4 - app store trying to download a free solitaire application and it give an error message that cannot connect to itunes store
    [email protected]
    817-999-1812 Joe or Jeana Jones

    Hello, perhaps this may help: http://blogs.isaserver.org/shinder/2006/03/05/explanation-on-the-502-error-to-de lta-and-sun-sites/ the comments have some specific references to iTunes.
    The issue is that it's almost certainly a problem with your firewall/proxy and not iTunes so you might be hard-pressed to find help here as suggesting help for private LAN infrastructure is not the same as suggesting help for iTunes. Usually I'd suggest turning the proxy off and work your way backwards to find out where the problem is but I guess this isn't possible.
    Anyway, have a look at the link and see if it helps.

  • I cannot update my ipad2 to ios5.  Updating through iTunes on pc Windows Vista, Error message reads "cannot connect to iPad Software Update Server.  Tried resetting network settings, still not connecting.  Tried updating iTunes, still not connecting.

    I cannot update my ipad2 to ios5.  Updating through iTunes on pc Windows Vista, Error message reads "cannot connect to iPad Software Update Server.  Tried resetting network settings, still not connecting.  Tried updating iTunes, still not connecting.

    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    Additional things to try.
    Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    If none of the above suggestions work, look at this link.
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
     Cheers, Tom

  • Every time I try to connect to the iTunes Store I get this error message   "iTunes could connect to the iTunes Store. The host is down. Make sure your network connection is active and try again."  2011 2.3 GHz i5 Mac Mini 8GB ram OS 10.7.2 iTunes ver 10.5

    Every time I try to connect to the iTunes Store I get this error message
    "iTunes could connect to the iTunes Store. The host is down.
    Make sure your network connection is active and try again."
    2011 2.3 GHz i5 Mac Mini
    8GB ram
    OS 10.7.2
    iTunes ver 10.5.1
    My internet connection is fine.
    Anyone know how to fix this? Every reference I have found is old, nothing recent like Lion or newest ver of iTunes.
    Help Please!

    Hey thatssoivi,
    If you are having an issue with being unable to connect to the iTunes store, I would suggest that you troubleshoot using the steps in this article - 
    iTunes for Windows: iTunes Store connection troubleshooting - Apple Support
    Thanks for using Apple Support Communities.
    Be well,
    Brett L 

  • When trying to connect to itunes store, I get message "itunes cannot connect to the itunes store"

    When trying to connect to itunes store, I get message "itunes cannot connect to the itunes store"

    same here for Windows Seven, it also says "The network connection timed out"  Been like this for days.

  • HT4061 ITunes error message.  Cannot connect how do I fix that

    My ITunes no longer works error message says cannot connect. How do I get it working again

    You can try this ....
    Go to Settings>General>Date and Time>Set Automatically>Off. Set the date one year ahead. Try to update the apps again. If you get an error message, go back to the settings. Correct the date and time (set automatically) then go back and try to update the apps again.
    Or try this ... If you are running iOS 6.
    Settings>Privacy>Location Services>System Services (swipe to the bottom of the page to find this)>Location Based iAds>Off.

  • HT203175 itunes cannot connect to tunes store an unnone error occured( 0x80090318)

    itunes cannot connect to tunes store an unnone error occured(0x80090318)

    Hey there Arogarch,
    It sounds like you are getting this error code when trying to access the iTunes Store. This specific error is referenced in the article named:
    Apple software on Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123
    Thank you for using Apple Support Communities.
    Cheers,
    Sterling

  • Today, my iPad2 wouldn't delete mail.  Then the screen turned black.  I turned the iPad2 off then on.  Got black screen.  Tried backing up to iTunes.  Got the message "iTunes cannot connect to this iPhone because unknown error occurred (OxE8000065).  Help

    Today, my iPad2 wouldn't delete mail.  Then the screen turned black.  I turned the iPad2 off then on.  Got black screen.  Tried backing up to iTunes.  Got the message "iTunes cannot connect to this iPhone because unknown error occurred (OxE8000065).  Help, please.

    Did you try restarting it by holding down the hold and lock button at the same time until you get the apple logo?  If you already tried that then you should try putting it in DFU mode and doing a restore by following these instructions- http://www.iclarified.com/entry/index.php?enid=1034

  • Error message: "iTunes cannot read the contents of the iPod."

    I wanted to get my dad a new iPod for Xmas and transfer all his music from his ancient Classic. But when I connect to my MacBookPro, I get the error message: "iTunes cannot read the contents of the iPod." I see that 90% of the ipod drive is used, but I don't see any songs listed either on the iPod screen or in iTunes, which is worrying. Is there anything I can to save the music? He will be so upset that it's all gone...

    My suggestions, when Restoring the iPod.
    Disconnect your PC from Internet. (just to make sure no nasties creep into your system while you syncing.
    Stop the Antivirus program
    Connect your iPod to the PC, using a high speed USB 2.0 port at the back of your PC.
    Disconnect all other USB devices, except the mouse and keyboard.
    Stop all other programs except iTunes.
    Good Luck!

  • I am using only one Apple ID. The problem, since iOS 6,  is the App Store purchased items screen just shows loading screen  it finally crashes or gives the error message 'can not connect to  Apple store'

    I am using only one Apple ID. The problem, since iOS 6,  is the App Store purchased items screen just shows loading screen  it finally crashes or gives the error message 'can not connect to  Apple store'

    I am using only one Apple ID. The problem, since iOS 6,  is the App Store purchased items screen just shows loading screen  it finally crashes or gives the error message 'can not connect to  Apple store'

Maybe you are looking for