Error message: "itunes could back the iphone because an error occured"
Error message: "itunes could back the iphone because an error occured" when i am syncing my iphone with itunes.
It seems that itunes manage to syn my contacts up till photos then the error message occured.
can anyone help?
Thanks
Try disabling a/v software and turn off the Firewall.
Disable antivirus software
Turn Windows Firewall on or off
Similar Messages
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Hi, I'm hoping someone can help me find a solution to my problem.
When a backup is attempted, it starts off as if it's working, then stops and the following error message appears: "iTunes could not backup iPhone because the iPhone disconnected". But, the iPhone doesn't really disconnect! It must be some type of internal glitch.
The iPhone is a 3GS and I have mostly pictures and contacts, two songs, a total of 33 apps. The iOS is updated (6.1.6). I do not know if this phone was ever jailbroke. I have been able to backup this phone before, but cannot now. The last backup was 9/21/13, it is now 3/2/14.
Sorry if there is too much info, or not the correct info to find a solution!
Also, I must say that although I am not a tekkie, I've seen many different types of various programs and I find that iTunes is not very intuitive...don't mean to hurt anyone's feelings, just my humble opinion.
Thank You,
Camp917Hey Lawrence,
A big THANK YOU!! to you! Your suggestions worked!
Before I changed USB ports (more on that in a sec...), I employed one of your suggestions that you gave to someone else with the same problem...and that was to clean the connector on the bottom of the phone with a soft dry tooth brush. I couldn't believe the amount of lint that came out! Especially what was found in either end...had to do some very careful picking. (Almost enough lint to knit a small sweater!!)
Changing the USB port was the second and final step required for a successful backup. My computer is a laptop, and I did have a USB Bluetooth adapter (for another device) installed. I removed the adapter, plugged the iPhone into that USB port, crossed my fingers...and it worked!!!
Now if I can figure out the rest of this darn program, I might upgrade to a new iPhone!
Again, thank you very much Lawrence!
Rich -
I am trying to backup my iPhone. I get an error message that iTunes could not open a session with my iPhone.
How do I correct this?I was having same problems with iphone and ipad - been like it for weeks
saw somethign on a another site- . it simply said to solve problem just turn off wi-fi and it will sync
So i did that and it worked on both iphone and ipad
problem seems to be with wifi on and wifi sync on.. turn off wi fi and its sorted -
This has been happening to me for months now and it's started to annoy me. I have Windows 7 installed and have seriously tried everything to fix this, deleting old back ups, cheacking my firewall, unintalling and reinstalling itunes, deleting pictures that may be corrupt. I just plugged my phone into a USB connected to my sisters MacBook and it backed up perfectly! Is this something wrong with my computer?
Even if deleted all the backups shown in iTunes Preferences>Devices, check the actual backup folder on your computer to be sure there isn't one still there that needs to be deleted. You will find them at one of the following locations:
Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Windows Vista/7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
Mac OS X: ~/Library/Application Support/MobileSync/Backup/ -
since yesterday iam facing problem my iphone 5 doesn't get activated, i tried even with i tunes it give me this message : iTunes cannot restore the iphone because Find My iphone is on. please help me
If you are a developer, go here:
solution to Activation Lock with expired iOS 7 beta:
https://devforums.apple.com/message/880712#880712
(thanks to suzan135 for the link)
If you are not a developer, your favorite search engine may provide some direction. -
I get an error message stating can not update iPhone because an error occured
I get an error message stating can not update iPhone because an error occurred
Search the forums for the exact error that is occurring and follow the steps found.
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I want to backup my 4S. Last was in November and I have things since that I don't want to lose (text messages, notes, appointments and contacts).
I have tried every. single. thing. apple. suggests. Scoured net looking for other suggestions. They don't work either.
Whatever I try, it runs a few steps then says "iTunes could not backup the iPhone because an error occurred"
Phone iOS 6.0.1
MacbookPro OS X 10.6.8
On phone:
Deleted all apps.
Deleted all music.
Even deleted all music on iTunes downloaded since last successful backup in case there was a corrupted song.
Macbook pro up to date.
iOS on phone up to date - updated it through wifi.
iTunes up to date.
Antivirus up to date.
Time/date both auto.
Reset computer.
Reset phone.
Used different cable (not that I think that would've done anything anyway)
Won't backup to iCloud.
Won't backup to another computer.
Won't let me encrypt backup (it wasn't previously)
Wiping it completely might help but as I said, I want the data from the last month!! If restoring must be done, is there any way I can retrieve the data?
May not want to wipe it but I tell you I'm damned near ready to break it...
HELP. PLEASE!I just attempted to back up to iCloud... failed. Everything else is backed up to my computer. I am also linked to Microsoft Exchange through my job for important client contacts. I have information written on the "notes" section for a lot of my contacts. Do think that will be deleted? I can always connect my contacts from work to my phone but I'm more concerned about the notes in each contact. SO FRUSTRATING. Am I at the point to do a complete restore???
I also just tried another suggestion that shrunk my "other" folder to 4.77g. I think that's still a large file if it holds corrupted data.
Again,
Thank you for quick response!
Shrinking the "other" folder:
1- Held the power and home button down for approximately 6 sec, NO MORE THAN THAT otherwise it wil go to DFU mode. It will power itself off.
2- Power it back on.
3- Then connect the device directly to your computer and "sync"
This reduced my "other" file by 1.5g. Maybe more for others. -
TS3694 Error message "Itune could not copy 'song' because of an unknown error occured"??
I purchased a couple of albums from Amazon and downloaded to Itunes. I have done this many times in the past. I can play the songs on Itunes but when I try to upload that music to my Ipod I get an error message "Itunes could not copy "song" to the Ipod because of an unknown error has occured. I have purchased many albums and songs from Amazon and even the Apple store and never had this problem. Has anyone had this happened and was there a fix to be able to upload the music to the Ipod??? Any help would be much appreciated!!
1.Update your Quicktime
2.If you have local Admin rights righ click Flash and try "Run as administrator"
When trying to export a MOV file
Are you importing a mov file and having trouble to export to swf/mov
or
do you mean you have an animtion you want to export to Quicktime? -
ITunes cannot backup the iPhone because an error occurred.
Hey all, I have been having a very troublesome problem lately. So, I'll just go through the full run down.
My Goal: Save my text messages. That is all I want.
My Problem: Cannot do a full backup to iTunes
I had preordered the iPhone 5 and received it the day it came out. I was upgrading from an iPhone 4. Before I went to pick it up, I did an iCloud backup from my 4. Logged into my 5, it immediately started downloading everything. I got home and plugged it into my PC and it synced all my music just fine.
Now, I have not tried to do a full backup since I got my 5 until about a week ago. I have a very large section in "Other" under iTunes. (about 3.5gb). I did research and found out that it is most likely from texts. I don't want to just get rid of them though so I wanted to save them. When I try to backup through my MacBook Pro 13', it starts, then about 5 seconds later says it cannot backup because an error occured.
Here's where things might be awry. I only recently just got this MacBook Pro. However, I correctly transferred my iTunes library from my PC as instructed by Apple on their tutorials page. So, all my settings and such are the same, and it is authorized with both computers. Well...I tried backing up to my PC and the same exact thing happens.
I have been hacking at this for a solid week. I created my girlfriend a user name on my MacBook Pro, with a fresh library. I attempted to backup her 4S to the new library and it worked fine. I have literraly tried everything I can possibly think of, so I will try to list them all as I recall.
Deleted iCloud backup
Deleted what I call a "phantom backup" from backups folder (it is dated at 12/31/00 at 7:00 P.M. and consistantly keeps recreating)
Created a new username and tried to backup to fresh library
Turned on and off passcode multiple times in different scenarios
Used different cable
Unsynced all songs, pictures, videos, apps. Everything you can possibly uncheck in iTunes. Still no luck at backup.
Deleting backup folders on both computers.
Plugged cable into the back of PC instead of front/used other port on MacBook Pro.
This is all I can think of right now but it feels like there was a million things I've done. Also, don't mention restoring the phone because what will that do? Delete the messages I'm trying to save. Constructive feedback is appreciated. Feel free to list any other suggestions, I'll continue scouring the internet.i have the same problem and am upgrading soon so need this sorted
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Error message Itunes could not sync contacts because sync server failed
Where is the Sync server? My new 4S will not load contacts from outlook. Get a "sync server failed" message. Do I need to change something in Itunes or Outlook?
Hello BillM39,
Have you tried out the steps in the article below? It has troubleshooting options for when you are having issues syncing anything from Outlook to your iPhone. Make sure to have a back up of your iPhone first before going through options like resetting the Sync History as well as disabling any Outlook add-ins that may be the culprit.
Troubleshooting Sync Services on Windows with Microsoft Outlook 2003, Outlook 2007, or Outlook 2010
http://support.apple.com/en-us/HT203300
Regards,
-Norm G. -
I'm trying to sync my iPhone 3G S to my computer. Midway through I get a message "iTunes cannot backup the iPhone because a session could not be started with the iPhone." I have not connected my phone to any other computer and this just began happening within the last day or so.
PLEASE HELP!!One of your backup files might be corrupt. Try following the steps in this article to correct the issue: http://support.apple.com/kb/ts2529
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I have recently updated my phone and am attempting to sync it. I got the error message "iTunes could not back up the iPhone because the backup was corrupt or not compatible with the iPhone". I deleted the backup, restarted my computer, and even restored the iPhone, but continue to get the same error message. What do I need to do now?
iTunes places the iPhone backup in the following location. Navigate there & delete everything in the backup folder, but not the folder itself. You will have to turn on "Show All Hidden Files & Folders" to see it:
Mac:~/Library/Application Support/MobileSync/Backup/
Windows XP:\Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Windows Vista and Windows 7:\Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\ -
My problem - when syncing and error messages comes up: iTunes could not sync calendars to the iPhone because an error occurred while margin data." I've tried turning the phone off and back on, & tried both USB ports but get the same thing. What can I do next since it doesn't give me even one clue as to what the error would be?
Before I started to resync calendars one by one as suggested in the troubleshooting article, I remembered something that came up in a sync when I first attempted : a 'which one do you want to keep' message about a repeating calendar event, which came up with three options, one from Calendar, and two from iCal on the phone. I deleted that event, then went through the calendar resync one by one, and all seems OK now.
In Music there is a way to find 'ghost' items that show up as grayed-out on the menus, so that you can try to reassociate or delete them. It would be nice to have a similar way to work with Calendar!
Thanks for pointing me to the right article. -
I want to backup my phone before upgrading to ios5 but I get an error message: itunes could not back up the iphone because a session could not be started with the iphone. I want to go to ios5, but I do not want to lose everything. I've gone to my device under preferences and I have no backup currently.
I have a Verizon Iphone 4 and a PC.
Please help me..Hi Judy,
Im using windows 7 and im not a computer wizard, i've tried the method by using the instruction for Win7 but it does not work, same problem still exist.
Could uninstall itunes and reinstall it back on my pc fix my problem, please advise...... Many Thanks!
VBR,
ray -
I keep receiving the error message: itunes could not back up the iphone "....." because the backup session failed. Can anyone advise me on what I can try doing to fix this problem?
This Apple article talks about backup issues -> iOS: Troubleshooting backup issues in iTunes
Are you able to backup if you move the previous backup from the location below to the desktop?
Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Windows Vista and Windows 7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
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