Error message - itunes needs to be reinstalled
When I start itunes, I get an error message stating that itunes was not properly installed and I will not be able to get song info from the internet unless I reinstall itunes. Is this a repairable problem, or do I have to uninstall/reinstall? Also, if I do uninstall what will happen to all of my music? Thanks for the help
Sorry for you, but the problem is not you - it's Apple. Because of a hint I uninstalled all Apple software [iTunes, Quicktime, Safari, Bonjour, ...]. Then I cleaned the registry. After having reinstalled the software, the error message coming with the start of iTunes was shown again [PC + Laptop]. It's now 10 weeks that iTunes does not work correctly and for this I am definitely not amused.
Similar Messages
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try to open itunes and a error message pops un asking to reinstall that it did not complete. I re did it and same thing pops up. I tried to uninstall everything start from scratch, still same message pops up HELP
Hey KarlaOrtega23,
Thanks for the question. I understand that you are experiencing issues with iTunes on your PC. I also understand that you have already uninstalled iTunes and the problem persists. While you have already attempted these steps, there are some specific details outlined in the following resource that may help to lead to a resolution. For example, make sure that you have uninstalled all components of iTunes in the order listed. Uninstalling the components in a different order, or only uninstalling some of these may have unintended affects:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Thanks,
Matt M. -
got notification that new Itunes version is available, once i installed it I'm no longer able to open Itunes, I get the error message, Not installed properly. Reinstall itunes. Error 7(Windows error127), I tried repairing itunes, Apple Aplication support, apple mobile device support, bonjour and I even uninstalled and reinstalled Itunes and still problem exist, any solution?
I have windows 8I got this message today too. I understand that my music is stored on my computer, however I want to be certain that if I re-install iTunes, it won't erase my library....playlists, playcounts, checked songs, etc.
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I have recently updated my phone and am attempting to sync it. I got the error message "iTunes could not back up the iPhone because the backup was corrupt or not compatible with the iPhone". I deleted the backup, restarted my computer, and even restored the iPhone, but continue to get the same error message. What do I need to do now?
iTunes places the iPhone backup in the following location. Navigate there & delete everything in the backup folder, but not the folder itself. You will have to turn on "Show All Hidden Files & Folders" to see it:
Mac:~/Library/Application Support/MobileSync/Backup/
Windows XP:\Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Windows Vista and Windows 7:\Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\ -
Update 12.1 installed with Error 7 (Windows error 126). Reinstalled. Same error message. Uninstalled all Apple products. Reinstalled iTunes 12.1. Same error message. Updated to 12.1.1. Same error message. Uninstalled everything. Reinstalled 12.1.1. Same error message. iTunes runs and plays my music, but the error message remains. It doesn't hinder my music playing, but it is annoying. And, this is all done on my work computer. I have not unpdated iTunes on my home laptop, cause I don't want to have to deal with this error message.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2 -
Getting an error message "itunes cannot read the contents of the iphone" ever since I used Sharepod. Do I need to restore back to factory s
Did you every get a fix on this?
Thanks -
Error message "itunes has encountered a problem..." when it starts up...
Every time I try to open itunes I get the typical windows message that says "itunes has encountered a problem and needs to shut down." I've tried to reinstall, but it still does it. Any ideas?
hiya!
Itunes has encountered a problem and needs to
close
the first thing that i check for when people report
getting that message when they try to launch
their itunes is a broken QuickTime.
try to open your QuickTime. does it launch properly,
or do you get an error message?
if you get an error message, the first thing we'll
try is a careful standalone QT 7.0.4 reinstall.
download and save a copy of the QT 7.0.4 standalone
installer to your hard drive. (we'll run the install
from there rather than online.) switch off
antivirus and antispyware applications prior to the
install.
Quicktime 7.0.4 Standalone Installer
if that install goes through okay, does your itunes
launch properly again?
(if you get an error message on the QT standalone
reinstall, let us know what it says. include error
message numbers if you're getting any.)
love, b
That was it. You're my hero!
Love you too,
JRD -
Error message "iTunes Helper Resources not available" and saving to wrong Drive
I am trying to upgrade iTunes to 10.7 on my PC but I keep getting the error message "iTunes Helper Resources not available". Diagnostics take me a support page which talks about not being able to see the device in iTunes - but I can see the device without problems.
I thought I would try reinstalling iTunes from the webpage and it downloaded to my PC fine but when I went to setup, it showed me it is saving to a DVD drive - not my Hard drive. It also won't let me change the location for the file. I have no idea how that's happened as I obviously don't use the DVD drive as a USB (although the PC see's it as one) and I've never chosen it as the location for iTunes in the 7-8 years that I've been using it.
I then thought I'd try uninstalling it and reinstalling it (to the correct drive) but again, it comes up that the DVD drive is invalid and won't uninstall iTunes.
So I'm stuck and haven't been able to find anything helpful on the support pages or in iTunes Help.
Please someone help ...
Thanks.Try the following user tip. (Probably, the section on clearing the installation database might be best given that you've currently got a drive on the problematic letter at the moment.)
"Invalid drive X:\" install errors -
I set up ITunes etc. but keep getting the same error message: itunes cant connect ....error
I'm getting very annoyed. Last night I bought an Ipod Touch for my son's birthday today. Tried to set it up last night...no go. I figured I was just tired and thought to try again this morning. I hooked the Touch up to my PC (running WIn7 Ultimate), downloaded the latest ITunes and set up "my" Apple ID. The fact I had to use my Visa was another annoyance. I set up HomeShare on his and my PCs and figured I'd activate the IPod from his PC, because it said on the acct. page that you could activate the acct. on only one computer. I plugged it in and got the " usb to itunes" image on the ipod screen, opened Itunes, checked for updates and it was the latest version. It said I have activated it on 2/5 PCs and before I could do anything else, I got the error message: " iTunes could not connect to this iPhone because an unknown error occurred (0xE8000065)" which pops up everytime. Still haven't seen the "app screen" on the ipod. I must say I'm rather disappointed with Apple after hearing how good it is. Doubt if I'll ever buy a Mac PC. They seem to be worse than MS for proprietary bs. If I can't get this working soon it's goin back.If anyone has had the same problem, I'd appreciate any feedback Thanks.
Have a look at the articles mentioned here:http://support.apple.com/kb/TS3694
Unknown Error containing "0xE" when restoring: To resolve this issue, follow the steps in iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting. If you have a Windows computer with an Intel® 5 series/3400 series chipset, you may need updates for your chipset drivers. See iTunes for Windows: Issues syncing iOS devices with P55 and related Intel Chipsets for more information. -
Since my iPhone 4 updated I can no longer sync it or charge it with iTunes I get an error message ------>iTunes could not connect to this iPhone. An unknown error occurred (0xE000084)
From this support document http://support.apple.com/kb/TS3694 see this:
Unknown Error containing "0xE" when restoring
To resolve this issue, follow these steps. If you have a Windows computer with an Intel® 5 series/3400 series chipset, you may need updates for your chipset drivers. Learn about issues syncing iOS devices with P55 and related Intel Chipsets. -
ITunes error message / "iTunes could not connect to the music store...
The past week, I have been having problems connecting to the iTunes music store. I purchased my ipod in 10/05 and have had no problems until recently. I keep receiving the following error message:
"iTunes could not connect to the music store. Network connection was refused. Make sure your network settings are correct & network connection is active, then try again."
I went onto the website, and checked various things. I uninstalled and reinstalled iTunes and the software, checked to see if I have any firewalls (none), checked to see if I have Windows XP service pack 2 (I have 1), and contacted my ISP (AOL). Help! I have AOL 8.0 dial up, and have had service with them for a couple of years now, so that is not an issue. Per AOL, I tried uninstalling AOL adapter and restarting my computer, and also deleting cookies and deleting files/all offline content, defaulted my security settings (they were the same), and reset web settings. I have restarted my computer, but am still having the same issues. I already contacted iTunes about this issue, and they sent me the same email twice, with the same instructions as their website, which I indicated I already tried numerous times. I have also checked my connections, and everything is fune. I try to access iTunes after logging into AOL.
Thank you in advance to everybody that responds.
EmilyThanks for the input. Unfortunately, I keep trying to do that, and have not been able to download for about a week. After contact customer support, I received the general "technical support" email, which is the same information found on the website. After replying to the email, which stated that I tried already tried the methods listed, I received the same email again. After replying to that email which included the previous threads, I received an email stating that the deparment I replied to does not handle technical issues. So, tonight, I re-emailed them with all of the threads and asked for an explanation of why I received technical emails if they do not respond to technical emails. It will be interesting to see how they respond, although it will probably be some general email. I sometimes respond to member service emails at my place of employment, so I know the procedure. The bottom line is that I should receive answers to my questions, even if the answer is something along these lines:
"I am researching your problem, and will contact you within the next xx hours/business days with a resolution. We value you as a customer, and strive to maintain excellent customer support and satisfaction. Thank you for your patience."
Or, a similar response. I know there is a general response library. And, I also know that if some body is unable to answer a question, as customer support, they should try utilize their resources. Basically, be a problem solver. -
I can't update iTunes because of error message "iTunes.msi is not a valid installation package for the product iTunes". How can this be resolved. I am using a PC with Windows XP
If you can, uninstall and reinstall itunes..... Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
Hope this helps. -
Error Message: itunes.exe corrupt file
Error Message: itunes.exe corrupt file
\ipod_control\itunes\temp
run chkdsk utility
Itunes gives me this message, then acts normal
downloads latest podcasts and videos but when I turn on the ipod video it hasn't been updated at all.
Also from the start menu, I've tried to run chkdsk utility. when I do it does something 3-4 seconds and then that's it.
My ipod shuffle works fine.
Anybody have any ideas.
Thankstry installing de software of that ipod, reinstall de ipod sofware and the itunes, after that go 2 apple.com and download the new updator. then install that too, and if possible redownload the new version of itunes. b4 u do all this , delete the software (old one ) of that ipod and itunes.. only the one that is giving u the problem, meaning b4 u reinstall the software that came with ur ipod, go 2 control panel.2.find add /remove programs.3then delete the old ipod and itunes software. then retstart ur computer. 4 then now go and reinstall the ipod software and itunes that came with ur ipod then after that redownload de ipod updator(new version is march 2006. get this and after that download the new version of itunes. then install all these, then u can also restore ur ipod by clicking on de updator when it opens press restore u will be commanded 2 plug in ur ipod. then follow de instructions. after all these ur itunes should be fine, and ur ipod software should be fine. ur itunes is corrupt , that might be causing the problem.
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I want to backup my phone before upgrading to ios5 but I get an error message: itunes could not back up the iphone because a session could not be started with the iphone. I want to go to ios5, but I do not want to lose everything. I've gone to my device under preferences and I have no backup currently.
I have a Verizon Iphone 4 and a PC.
Please help me..Hi Judy,
Im using windows 7 and im not a computer wizard, i've tried the method by using the instruction for Win7 but it does not work, same problem still exist.
Could uninstall itunes and reinstall it back on my pc fix my problem, please advise...... Many Thanks!
VBR,
ray -
when trying to sync my iphone in itunes i keep getting the error message "itunes cannot sync apps because the apps installed on the iphone could not be determined." can anyone explain what this means?
I received the same error message after I had recently updated iTunes to 10.5.1 and I had wirelessly updated 13 apps. I had to go into iTunes and select Apps, on the bottom right it said I needed to update 13 apps. I updated the apps via iTunes and then synced again without an issue.
iPhone 4S / OSX 10.6.8 / iTunes 10.5.1
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