Error Message: itunes was not properly installed. If you wish to import CDs

I am using Windows XP Professional Service Pack 2 and currently iTunes v8.1
Whenever I start iTunes, a message window pops up saying:
"itunes was not properly installed. If you wish to import or burn cds, you need to reinstall iTunes."
I can click OK, and iTunes will continue to load normally. It also appears to work normally. I can put in CDs and it will import the music off of them.
I have tried to reinstall iTunes, and have even upgraded to the latest versions whenever they've come out (I've had the problem for several months).
Using information I found on the internet, including apple.com, I tried re-installing the GEARS drivers, but with no luck.
I have tried foolin' around with the registry, specifically the entry noted in the GEARS driver pages, altering UpperFilters and deleting LowerFilters, still no luck. Perhaps I'm not doing this correctly? In fact, if I delete both Upper and Lower Filters, upon restarting Windows, I will not have either of my CD/DVD drives showing up in Windows explorer. Further, at the initial stage, I did not have an UpperFilters key, or string. My LowerFilters string has in it, ElbyCDFL, AnyDVD, PxHelp20, ElbyDelay, and MxlW2k.
I believe all of these programs have been on my system for some time.
I am not at all sure what may have changed on my system to cause this error to occur, as I said, it's been several months.
Thanks in advance,
Walt D in LV

I had the same problem until I repaired iTunes.
Start --> Control Panel --> Uninstall a Program --> Click on iTunes --> Choose Repair at the top --> Allow change to be made
Hopefully that will help.

Similar Messages

  • ITunes was not properly installed. if you wish to import or burn CDs...

    i've uninstalled, reinstalled, updated, etc etc etc
    over and over again
    i still get this error when i start itunes:
    *iTunes was not properly installed. if you wish to import or burn CDs, you need to reinstall itunes.*
    i confirmed that i'm downloading the correct version (32bit), vista home premium...
    it just doesn't work.
    Message was edited by: Daniel Linehan

    iTunes was not properly installed. if you wish to import or burn CDs, you need to reinstall itunes.
    That one can indicate a damaged set of GEAR drivers (iTunes uses those for burning/importing).
    One way forward is to manually remove your GEAR drivers as per:
    [DRIVERS: Windows - Updating, removing, 64 bit versions, etc|http://www.gearsoftware.com/wiki/index.php?title=DRIVERS:Windows_-_Updating%2C_removing%2C_64_bit_versions%2Cetc]
    ... and then reinstalling the GEAR drivers from here:
    http://www.gearsoftware.com/support/drivers.php

  • "iTunes was not properly installed. if you wish to import or burn CDs you need to reinstall iTunes."

    I have recieved this messaged after uninstalling and reinstalling itunes 3 times.
    I have rebooted my laptop over 100 times playing with all the things i needed to do.
    Here is a list of things I have done... NONE solved the problem of me burning CDS.
    I had ZERO problems burning cds, I did it regularly, but since i dl the new itunes, it totally messed up everything.
    I cannot even burn on Windows Media player however when I check in Admin control panel it states the device is working properly.
    I have....
    ...done this http://support.apple.com/kb/TS3299 ALL OF IT! including taking away upper filters, adding GEAR filters, REMOVING ALL Gear documentation and then reinstalling it.
    ...done every single option that is here http://support.apple.com/kb/TS2372 ...
    ( I apologize if I am repeating myself. I've been at this for 5 hours straight)
    .....done http://www.gearsoftware.com/wiki/index.php?title=DRIVERS:_Windows_-_Updating%2C_ removing%2C_64_bit_versions%2C_etc
    ...done... I cant remember what else but I've probably done it all...
    Here is my diagnostic from itunes
    Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 1 (Build 6001)
    Gateway M-6846
    iTunes 11.0.5.5
    QuickTime 7.7.2
    FairPlay 2.4.14
    Apple Application Support 2.3.4
    iPod Updater Library 10.0d2
    CD Driver Not Available
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 6.1.0.13
    Apple Mobile Device Driver 1.64.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0037BF40094E6388
    Current user is not an administrator.
    The current local date and time is 2013-09-05 22:11:05.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
    Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
    **** External Plug-ins Information ****
    No external plug-ins installed.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name: {D9144DA2-6F49-49B6-BB1E-D41D78D9C8A4}
    Description:        Intel(R) PRO/Wireless 3945ABG Network Connection
    IP Address:         192.168.0.11
    Subnet Mask:    255.255.255.0
    Default Gateway:            192.168.0.1
    DHCP Enabled:  Yes
    DHCP Server:     192.168.0.1
    Lease Obtained:               Thu Sep 05 21:03:57 2013
    Lease Expires:   Thu Sep 12 21:03:57 2013
    DNS Servers:      64.71.255.204
                                    64.71.255.198
    Adapter Name: {F1970DC5-06FC-4A6D-AA9F-8343BE38191F}
    Description:        Realtek RTL8101 Family PCI-E Fast Ethernet NIC (NDIS 6.0)
    IP Address:         0.0.0.0
    Subnet Mask:    0.0.0.0
    Default Gateway:            0.0.0.0
    DHCP Enabled:  Yes
    DHCP Server:    
    Lease Obtained:               Wed Dec 31 19:00:00 1969
    Lease Expires:   Wed Dec 31 19:00:00 1969
    DNS Servers:     
    Active Connection:          LAN Connection
    Connected:        Yes
    Online:                 Yes
    Using Modem:  No
    Using LAN:          Yes
    Using Proxy:       No
    Firewall Information
    Windows Firewall is on.
    iTunes is NOT enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was successful.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2013-09-05 22:08:00.
    **** CD/DVD Drive Tests ****
    No drivers in LowerFilters.
    No drivers in UpperFilters.
    Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.
    Force Optical Power Calibration before burn is turned on in the preferences.
    The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive E: Optiarc DVD RW AD-7563A on CDRW media at speed 10X.
    Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.
    Force Optical Power Calibration before burn is turned on in the preferences.
    The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive E: Optiarc DVD RW AD-7563A on CDRW media at speed 10X.
    **** Device Connectivity Tests ****
    iPodService 11.0.5.5 (x64) is currently running.
    iTunesHelper 11.0.5.5 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) ICH8 Family USB Universal Host Controller - 2830.  Device is working properly.
    Intel(R) ICH8 Family USB Universal Host Controller - 2831.  Device is working properly.
    Intel(R) ICH8 Family USB Universal Host Controller - 2832.  Device is working properly.
    Intel(R) ICH8 Family USB Universal Host Controller - 2834.  Device is working properly.
    Intel(R) ICH8 Family USB Universal Host Controller - 2835.  Device is working properly.
    Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836.  Device is working properly.
    Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A.  Device is working properly.
    No FireWire (IEEE 1394) Host Controller found.
    Most Recent Devices Not Currently Connected:
    iPod touch (5th generation) running firmware version 6.1.3
    Serial Number:  CCQL5E9GF4JW
    iPhone 4S running firmware version 5.0.1
    Serial Number:  C36GQKB5DT9Y
    **** Device Sync Tests ****
    No iPod, iPhone, or iPad found.
    Thank you in advance for your help!!!!!

    I had a very similar problem, error 4251.  (look in your log you will see that error)  Since I finally fixed my problem, I thought I would see if I can help someone else.
    What I found is that I lost burn ability in both iTunes AND Windows.  Like you did.  I did some digging and found that this wasn't hardware related at all.  In fact, this boils down to a registry key getting messed up.  (sigh) Yeah.  It causes the system to get a bad 'handle'.
    OK, here's what to try.  Go to this Microsoft KB article.  Scroll down and find the *manual* instructions for Vista.  Delete the registry key that it specifies.  Reboot. Now verify that you can burn in Windows.  (If you have a RW disc, do a disc erase, or just try and burn from Windows Media Player.)  If that is working now,  you're on the right track.
    Now the issue is that iTunes will still be broken.  Go and install the latest Gear driver.  (I know you may have done it, but do it again.)  Now follow the intructions in this Apple KB article to verify the "GEARAspiWDM" info is back there in the registry.  Now reboot.  Try and burn in iTunes. 
    I hope this helps.

  • How to fix the "iTunes was not properly installed if you wish to import or burn CD's you need to re install iTunes

    Below is the Itunes Diagnostics that I have -
    Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 2 (Build 6002)
    Dell Inc. Studio 540
    iTunes 11.2.2.3
    QuickTime 7.7.5
    FairPlay 2.6.12
    Apple Application Support 3.0.3
    iPod Updater Library 11.1f5
    CD Driver Not Available
    CD Driver DLL Not Available
    Apple Mobile Device 7.1.1.3
    Apple Mobile Device Driver 1.64.0.0
    Bonjour 1.0.6.2 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 00************A8
    Current user is not an administrator.
    The current local date and time is 2014-06-05 14:21:28.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    NVIDIA, NVIDIA GeForce GT 220
    **** External Plug-ins Information ****
    No external plug-ins installed.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:        {66DB7017-1E38-4374-9440-2C75FF0EE4CA}
    Description:            Realtek PCIe GBE Family Controller
    IP Address:             192.168.0.98
    Subnet Mask:          255.255.255.0
    Default Gateway:    192.168.0.1
    DHCP Enabled:      No
    DHCP Server:        
    Lease Obtained:     Thu Jan 01 11:00:00 1970
    Lease Expires:       Thu Jan 01 11:00:00 1970
    DNS Servers:         192.168.0.1
                                    192.168.0.200
    Active Connection: LAN Connection
    Connected:             Yes
    Online:                    Yes
    Using Modem:        No
    Using LAN:             Yes
    Using Proxy:           No
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was successful.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2014-06-05 14:19:17.
    **** CD/DVD Drive Tests ****
    LowerFilters: PxHlpa64 (2.0.0.0),
    No drivers in UpperFilters.
    Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.
    **** Device Connectivity Tests ****
    iPodService 11.2.2.3 (x64) is currently running.
    iTunesHelper 11.2.2.3 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) ICH10 Family USB Universal Host Controller - 3A34.  Device is working properly.
    Intel(R) ICH10 Family USB Universal Host Controller - 3A35.  Device is working properly.
    Intel(R) ICH10 Family USB Universal Host Controller - 3A36.  Device is working properly.
    Intel(R) ICH10 Family USB Universal Host Controller - 3A37.  Device is working properly.
    Intel(R) ICH10 Family USB Universal Host Controller - 3A38.  Device is working properly.
    Intel(R) ICH10 Family USB Universal Host Controller - 3A39.  Device is working properly.
    Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3A.  Device is working properly.
    Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3C.  Device is working properly.
    FireWire (IEEE 1394) Host Controllers:
    OHCI Compliant IEEE 1394 Host Controller.  Device is working properly.
    Most Recent Devices Not Currently Connected:
    iPhone 5 (CDMA) running firmware version 7.1.1
    Serial Number:       DQ*******TWD
    iPad (3rd Generation) (Wi-Fi) running firmware version 6.0
    Serial Number:       DY*******J8T
    **** Device Sync Tests ****
    No iPod, iPhone, or iPad found.
    <Personal Information Edited by Host>

    Someone please help me to get this fixed

  • Error message "Itunes was not properly installed............

    "Itunes was not properly installed.  If you wish to import or burn CD's you need to reinstall Itunes."  I can't get my cd's that I have loaded to transer to my Iphone, only my purchased songs will go. I have uninstalled and reinstalled several times, working with Windows 7 Home

      Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
    HP Pavilion 061 PC025A-ABA A434N
    iTunes 10.6.3.25
    QuickTime not available
    FairPlay 1.14.43
    Apple Application Support 2.1.9
    iPod Updater Library 10.0d2
    CD Driver Not Available
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 5.2.0.6
    Apple Mobile Device Driver 1.52.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0012A6CC0855D2D0
    Current user is an administrator.
    The current local date and time is 2012-06-26 11:41:54.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is disabled.
    HDCP is not supported.
    Core Media is not supported. (16005)
    Video Display Information
    Intel(R) 82865G Graphics Controller
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 10.6.3.25 is currently running.
    iTunesHelper 10.6.3.25 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    No drivers in LowerFilters.
    No drivers in UpperFilters.
    Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the "Add or Remove Programs" control panel.
    The last failed MP3 CD burn had error code 4450(0x00001162). It happened on drive E: HP DVD Writer 300n on CDR media at speed 16X.

  • HT1923 I've installed and reinstalled iTunes 11.1.1 for Vista 64-bit. I keep getting the message "iTunes was not properly installed. If you wish to import or burn CDs you need to reinstall iTunes." I meticulously removed all traces of iTunes before reinst

    I've installed and reinstalled iTunes 11.1.1 for Vista 64-bit yet keep getting the message "iTunes was not properly installed. If you wish to import or burn CDs you need to reinstall iTunes." I meticulously removed all traces of iTunes before reinstall as recommended and instructed step-by-step on Apple's website. Any ideas how I can get around this, anybody?

    I've installed and reinstalled iTunes 11.1.1 for Vista 64-bit yet keep getting the message "iTunes was not properly installed. If you wish to import or burn CDs you need to reinstall iTunes." I meticulously removed all traces of iTunes before reinstall as recommended and instructed step-by-step on Apple's website. Any ideas how I can get around this, anybody?

  • Uploaded 10.2.2 itunes SW. Get message: iTunes was not properly installed. If you wish to import or burn CDs you need to reinstall iTunes. This is my second attempt. Not sure how to resolve. Guidance requested?

    When I uploaded 10.2.2 on Windows 7, I receive a statement that iTunes was not properly installed. What may be prompting this condition?

    Could you post your diagnostics for us please?
    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
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    When you get through to the final screen:
    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

  • Getting message "iTunes was not properly installed..."

    "...If you wish to import or burn CDs, you need to reinstall iTunes."
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    CD Driver Not Available
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    With that one, I'd start with solution 3 from the following document:
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  • When I click on iTunes I get the following message "iTunes was not properly installed. If you wish to import or burn CDs you need to reinstall iTunes." Any advice?

    See subject heading.

    I have the exact same problem. I have reinstalled itunes from a fresh download each time but nothing fixes it.

  • How do I resolve "iTunes was not properly installed. If you wish to import or burn CDs you need to reinstall iTunes"

    I am unable to burn CDs in iTunes. When I launch the application, the message "ITunes was not properly installed.if you wish to import or burn CDs you need to reinstall itunes" appears. I have deleted registry files, I have removed all related ITunes apps by uninstalling from Programs and deleting folders in C:Program files(and restarted laptop aftrerwards), nothing seems to resolve this error message.

    I am unable to burn CDs in iTunes. When I launch the application, the message "ITunes was not properly installed.if you wish to import or burn CDs you need to reinstall itunes" appears. I have deleted registry files, I have removed all related ITunes apps by uninstalling from Programs and deleting folders in C:Program files(and restarted laptop aftrerwards), nothing seems to resolve this error message.

  • ITunes was not properly installed error message

    Dear All,
    A friend of mine is getting the following error when opening iTunes.
    "Warning; iTunes was not properly installed if you wish to import or burn CDs. you need to reinstall iTunes"
    I have tried;
    1. Uninstalling & reinstalling iTunes + Quicktime
    2. Downloading and installing the GEAR drivers
    3. Following these posts;
    http://support.apple.com/kb/HT2615
    http://support.apple.com/kb/TS3299
    http://discussions.apple.com/message.jspa?messageID=8081513#8081513
    Here is the diagnostic information; please can someone point me in the right direction.
    Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
    Dell Inc. Inspiron 530s
    iTunes 10.0.1.22
    QuickTime 7.6.8
    FairPlay 1.9.16
    Apple Application Support 1.3.2
    iPod Updater Library 10.0d2
    CD Driver Not Available
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.2.0.47
    Apple Mobile Device Driver not found.
    Bonjour 2.0.3.0 (214.3)
    Gracenote SDK 1.7.1.420
    Gracenote MusicID 1.7.1.78
    Gracenote Submit 1.7.1.106
    iTunes Serial Number 96A00247D77D2D86
    Current user is not an administrator.
    The current local date and time is 2010-11-07 16:52:37.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Video Display Information
    Intel Corporation, Intel(R) G33/G31 Express Chipset Family
    ** External Plug-ins Information **
    No external plug-ins installed.
    Genius ID: 493b5db9d323eca0f4697f064a8bc3c3
    iPodService 10.0.1.22 is currently running.
    iTunesHelper 10.0.1.22 is currently running.
    Apple Mobile Device service 3.2.0.0 is currently running.
    ** CD/DVD Drive Tests **
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM
    Failed while scanning for CD/DVD drives, error 2355.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
    E: Unsupported CD or DVD drive.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
    Thanks

    I don't think this one is a variation of the device filter troubles, Littlebirt.
    Checking something from the diagnostics:
    +Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.+
    Is there any virtual drive software (like, say, Daemon Tools or Alcohol 120%) installed on the PC?

  • Fix 'itunes was not properly installed' and missing cd drive at the same time.

    Hello,
    I have a classic problem here. I have been searching all over internet but I can find any solution that can fix both the problem at the same time.
    You might know that to fix the error message 'itunes was not properly installed. bra bra bra... if you want to burn cd' then you have to add some value into windows registry which is 'UpperFilters' with value 'GEARAspiWDM', and that fix the error message problem.
    But then... after that my computer can not see the cd-rom drive due to error code 19. I googled it and found the solution that say I have to delete the 'UpperFilters' altogether with 'LowerFilters'. OK! that would fix the cd-rom problem but then I would just go back to the strart! I have to torelate with the itunes error message again!
    So... My question is 'How can I fix both problems? I want the error message to go away and also want to use my cd-rom drive at the same time. I have tried a clean uninstall and reinstall itunes solution but it didn't work and I also try instal an up to date GEARAspiWDM driver but it didn't work either.
    Please help.

    OK - upon backing up and seeing the results, I see that it has backed up both the HDD and the external, so i kind of answered the question myself...

  • Can't Burn Playlists to Disc ... Error 43 ... iTunes was Not Properly Installed ... Diagnostics Included

    Hi. Immediately after installing iTunes a dialogue window appears stating that "itunes was not properly isntalled. if yuou wish to import or burn cds you need to reinstall itunes." This happens even after I complete the installation w/ antivirus disabled.  Indeed, I am unable to burn playlists to cds.  Upon attempting to do so, iTunes produces the ambiguous error message:  "Disc Recording not found ..."
    My instinct tells me this is a problem w/ the GEAR driver software. I've uninstalled the driver manually, and then reinstalled it as per: http://support.apple.com/kb/TS2308 (Solution 3). Still, the problem persists.
    Any ideas?????
    Here is the diagnostic.
    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
    Hewlett-Packard HP Pavilion dv6 Notebook PC
    iTunes 11.1.3.8
    QuickTime not available
    FairPlay 2.5.16
    Apple Application Support 2.3.6
    iPod Updater Library 11.1f5
    CD Driver Not Available
    CD Driver DLL Not Available
    Apple Mobile Device 7.0.0.117
    Apple Mobile Device Driver 1.64.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 00E6B2680B5AA268
    Current user is not an administrator.
    The current local date and time is 2013-11-11 12:10:26.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    ATI Technologies Inc., AMD M880G with ATI Mobility Radeon HD 4250
    **** External Plug-ins Information ****
    No external plug-ins installed.
    Genius ID: ce02c1089ccd19e716edbe5d8ac7956b
    iPodService 11.1.3.8 (x64) is currently running.
    iTunesHelper 11.1.3.8 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    No drivers in LowerFilters.
    No drivers in UpperFilters.
    Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.

    If it's any help I have found I can't burn discs any longer in this precise version of iTunes. I have gone back to the previous version where everything is fine in this respect. My symptoms were not quite the same as yours but the result was the same - I couldn't burn discs. Yours is the first post on this I've found so I suspect Apple may not be aware of the issue or it is affecting relatively few users. If I find a solution I will post again and meanwhile hope that the next update solves the problem.

  • Itunes was not properly installed

    On opening Itunes i get the message "Itunes was not properly installed. If you wish to import or burn CD's you need to reinstall Itunes". I am able to import a CD without any problem but not able to burn a CD. I have done a clean uninstall by removing Itunes, Quicktime, Apple software update, Apple mobile device support, Bonjour and Apple application support. I have now tried this three times. I understand that it could be a problem with the GearAspiwdm.sys driver. I don't appear to have this driver installed. I have tried the gear support site and downloaded the driver installer but don't seem able to locate the gear driver anywhere on the system. Can any one help? I would be eternally grateful!
    When i managed to load the gear drivers my PC would not recognise any CD/DVD drive on my system.
    The diagnostics log from itunes is below:
    Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
    Acer Aspire X1301
    iTunes 9.2.0.61
    QuickTime 7.6.6
    FairPlay 1.8.20
    Apple Application Support 1.3
    iPod Updater Library 9.2d4
    CD Driver Not Available
    CD Driver DLL Not Available
    Apple Mobile Device 3.1.0.62
    Apple Mobile Device Driver 1.49.0.0
    Bonjour 2.0.2.0 (214.3)
    iTunes Serial Number 8276FC5E0E421D7E
    Current user is not an administrator.
    The current local date and time is 2010-07-11 15:27:07.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Video Display Information
    NVIDIA, NVIDIA GeForce 9200
    ** External Plug-ins Information **
    No external plug-ins installed.
    iPodService 9.2.0.61 is currently running.
    iTunesHelper 9.2.0.61 is currently running.
    Apple Mobile Device service 3.1.0.0 is currently running.
    ** CD/DVD Drive Tests **
    LowerFilters: AnyDVD (6.6.3.7), UBHelper (2.0.0.11),
    UpperFilters: NTIDrvr (1.0.0.9),
    Failed loading CD/DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.
    Failed loading CD/DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.

    Well, after a reinstall, it obviously works again... But the question is: for how long. The last time this solved this issue, it remained solved for just under a week. So, if it still works in just over a week, I will consider the issue solved.
    Just for the record: the output now...
    Microsoft Windows XP Professional Service Pack 2 (Build 2600)
    IBM 2887K2G
    iTunes 7.0.2.16
    CD Driver 2.0.6.1
    CD Driver DLL 2.0.6.1
    LowerFilters: cdrbsdrv (7.5.0.0), PxHelp20 (2.0.0.0), drvmcdb (1.0.0.1), sscdbhk5 (1.0.0.1),
    UpperFilters: GEARAspiWDM (2.0.6.1),
    Video Driver: Intel(R) 82852/82855 GM/GME Graphics Controller\Intel(R) 82852/55 GM/GME Controller
    IDE\DiskHTS541040G9AT00_______________________MB2IA5BJ, Bus Type ATA, Bus Address [0,0]
    IDE\CdRomTEACDW-225_____________________________2.6A___, Bus Type ATA, Bus Address [0,0]
    If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
    Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
    Current user is an administrator.
    D: TEAC DW-225, Rev 2.6A
    Audio CD in drive.
    Found 10 songs on CD, playing time 47:47 on Audio CD.
    Track 1, start time 00:02:00
    Track 2, start time 06:45:30
    Track 3, start time 10:33:69
    Track 4, start time 14:31:47
    Track 5, start time 19:03:57
    Track 6, start time 23:36:41
    Track 7, start time 29:57:04
    Track 8, start time 33:33:69
    Track 9, start time 36:40:39
    Track 10, start time 40:27:40
    Audio CD reading succeeded.
    Get drive speed succeeded.
    The drive CDR speeds are: 4 10 16 24.
    The drive CDRW speeds are: 4.

  • TS3299 iTunes was not properly installed.  If you wish to import or burn CDs you need to reinstall iTunes

    I've installed iTunes 10.6 on my Windows 7 machine.  Everytime I start it I get this message:  iTunes was not properly installed.  If you wish to import or burn CDs you need to reinstall iTunes.
    Reinstalling iTunes made no difference.
    So I found this article http://support.apple.com/kb/TS3299  and updated the registry like it said and it still didn't work but it also had the effect of making my CD drive no longer work for anything, including playing movies.   Before following those instructions I could read and write cds using Windows Media player.  Fortunately, I had backed up my registry leaf and restored it.
    So I've been trying to figure out how to burn a cd from iTunes for close to two months now with no luck.  Does anybody know how to get rid of the above error message?
    Thank you!
    David

    Hi B Noir,
    I ran the diagnostics and here are the results:
      Microsoft Windows 7 Home Premium Edition Service Pack 1 (Build 7601)
    Compaq-Presario FQ582AA-ABA SR5710F
    iTunes 10.6.3.25
    QuickTime not available
    FairPlay 1.14.43
    Apple Application Support 2.1.9
    iPod Updater Library 10.0d2
    CD Driver Not Available
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 5.2.0.6
    Apple Mobile Device Driver 1.59.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 00D0ACBC02C48EA0
    Current user is not an administrator.
    The current local date and time is 2012-07-03 17:21:27.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    NVIDIA , NVIDIA GeForce 6150SE nForce 430
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 10.6.3.25 is currently running.
    iTunesHelper 10.6.3.25 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    No drivers in LowerFilters.
    No drivers in UpperFilters.
    Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the "Add or Remove Programs" control panel.
    Also, I am attaching an image of  my driver details:
    David

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