Error message Japanese encoding

Hi,
Please help! I got this error message and can't fix it.
Error encountered while processing node xfa[0].form[0].Root[0].Letter1[0].Body[0].bodyLetter[0]. Unable to find suitable font for Japanese encoding.
Update to the latest version and still isn't running.
Any ideas?
Cheers,
Tina

You get this when doing what?
Operating system? Browser? Reader version? Do you have the Asian font pack installed?

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Error message Japanese encoding

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